Help! Vodaphone cost my house sale

DCFC79

Ptolemyspuzzle wrote: »

I tried most things, including sitting in their store for almost 4 hrs whilst their own staff tried desperately to get through to their customer service departments and when that failed their dispute resolution department (they failed to manage that also). I've also sat for hours on the phone waiting for a "superuser" to fix things. Sadly it seems that their own staff have no more power than we as customers do.

I have written to them, and their ombudsman. We'll see where it goes from here.

Well don't sit on you laurel and do nothing. If your not going to do it tonight do it tomorrow.

Give the process detailed in post number 49.

Did you write to the customer relations manager at the address under the contact us link ?

You tried the live chat option ?

If no luck with that, try the online dimpute resolution a try which is under the contact us page.

Vodafone

Hi Ptolemyspuzzle,

So we can look into this issue for you, please contact our team on this link here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we'll check we've received it.

Thanks,

Nathan

Social Media Operations

Vodafone UK