Help! Vodaphone cost my house sale

Vodafone

bornlovely wrote: »

Hi Sarah

I still haven't heard from you!

Hi bornlovely,

I'm sorry for the delay in our team replying to your message.

Our emails are worked in time and date order, we'll reply as soon as we can.

Thanks,

Sarah

Social Media Operations

Vodafone UK

creditagenciesareajoke

I really feel for you and it makes me angry that companies can treat people like this and poor service can have such dire consequences. The initial mistake is awful but the unwillingness to correct it is just unforgivable. I'll never use Vodafone again.


The whole system is rigged against the consumer, from the companies providing terrible service, to the CRAs not caring to the Ombudsman being useless.


If I were you I would contact your MP as others have said. Or email the Director of customer service at Vodafone or go straight to the CEO, you can usually find these online.

Leothecat

This is absolutely disgusting! Time and time again we hear the horror stories about vodaphone..... Their customer service is dire.
Sticking to the facts, hit every media outlet you can. Constantly on their twitter and Fb. You sent this info over 6 days ago and no reply from them.....seriously??
Perhaps contact the consumer bit in the Daily Mail (I know! I know) but they always seem to get things sorted.

Candyapple

Vodafone, a company so bad that there's even an MSE article about it :rotfl:
http://www.moneysavingexpert.com/phones/vodafone-bill-warning

More shoddy behaviour here:
https://www.theguardian.com/money/2014/apr/27/vodafone-sorry-we-lost-house


Step 1. Find any and all paperwork relating to the loss of your mortgage/next house due to Vodafone's entry on your credit file(s). How it has cost you extra in rent/increased mortgage payments. Whatever you can substantiate in terms of loss due to you not being able to move.

Step 2. Instruct a solicitor to go after Vodafone for consequential, incorrect reporting to CRA's defaming your character, bill them for the hours/calls you've had to put in to try and resolve this. Put in further complaints about the way you've been spoken to on the phone.

Step 3. Contact any/all media outlets. Daily Mail love this sort of thing. Spread the word on Twitter, make yourself known on their Facebook page. Basically anything to get their attention that you aren't going away.

If they offer you a paltry sum of money, contest it (unless you would be happy with £50). They are in the wrong here and due to their costly mistake, it should cost them big time with regards to compensation.

chelseablue

I must say this is very poor service from Vodafone.


My partner had a similar issue with EE last year and it was sorted out very quickly

bornlovely

Vodafone wrote: »

Hello bornlovely,

I’ve checked your reference number for you and I can see that we received this on 8 June, at 14:54.

We’ll be in touch as soon as possible.

Thanks,

Sarah

Social Media Operations

Vodafone UK

Hello,

This is still not resolved and no one from Voodafone has been in touch still Why?

Over the weekend we have been re-offered the original house and had our offer accepted. It's our dream home, it's very unique and the price has escalated already. We have a chain-free offer on our home by a couple who want to move urgently. We are about to lose both our dream house and our sale. My partner is very ill so we need to move urgently, nearer to our daughter's school. Waiting 6 years is not an option as her health is deteriorating.

I feel by the end of this week we will have no option but to take legal action. Please can you give me the correct information to send solicitors letters to your legal dept?

I have Vodafone's original letter admitting liability, a log of calls, records of contradictory lies and a record/transcript of your customer services person saying "yes we can correct this but we won't unless we're forced to by the ombudsman. It affects you but it doesn't affect us. We're Vodafone, we can do whatever we like. I could send you 10 phones if I wanted" (after he had just said it was legally impossible to do).

I have one week now and that's it. This will have cost us thousands of pounds and enormous stress to my ill partner. I have contacted the ombudsman, Expedia, my local MP and am in conversation with a journalist from the Guardian. I really believe it would be in your pr and legal interests to honour this mistake and remove this error from my credit rating, as has been promised to me on a number of occasions. I know you are able to do an 'urgent update'. I will be discussing defamation of character, misuse of personal data, consequential loss

Arleen

I feel for you, this is gross negliglence to say the least, and not that far from malice. But I fear that this will wind up in courts which will mean long and tedious litigation.

For future reference - record your phone calls, especially when talking about money. It's legal in the UK and you don't have to inform that you are recording. It can be done on all modern smartphones that allow 3-way calls, plenty of apps for that on android and iphone, and then you have as good log as it can get of what was said over the phone.

Vodafone

Hi bornlovely,

I've checked your reference for you and can see that we replied on June 14. Please check both your inbox and junk folder for this message.

If you have any queries about what's been said in the email, please reply directly to the message you've received and our team will get back to you.

Thanks,

Sarah

Social Media Operations

Vodafone UK

dumpyboy

This is not a good advert for voda phone who are supposed to have hired so many people to put problems right , or was voda phone just telling of com what they wanted to haear and did nothing

Smodlet

Excellent advice on here, as usual, all of which I will take on board for when I wish to leave TT. I really hope it all works out for you, BornLovely. I know what it is like to lose your dream house (different situation entirely but the pain's the same)

What I really do not understand is how this idiotic, incompetent shambles of an excuse for customer service can possibly be in Vodafone's interest. Surely, the time it would take them just to correct their records and your credit file, apologise and offer a token payment for inconvenience would be only a day or two? It must already have cost them more time and money just to deal with your phone call/correspondence so one can only conclude they are acting out of malice.

I will check back in and hope to hear all is resolved and you can have your dream house. Wishing you the best of luck.