Store Refund Policy

donnac2558

In the US you can buy use cosmetics and return if you dislike no problems.

In the UK/Europe this is not the case. Allergic reaction most stores will allow a return. I did it last year in SpaceNK, product broke me out and I brought it back. No problem giving me a refund.

You keep insisting weasel words. No such case, you got got dazzled and went mad and bought loads and over spent. Bring the damage item back to the stock and they will replace.

SheilaMargaret

High street stores will typically fall over backwards to ensure statutory compliance and to maintain a customer-friendly reputation. So most people (including myself) have no experience of companies that skirt the boundaries of legality. If the store pushes back, what can y do about it?

This thread is about the consumer's rights in terms of store returns policy, using my case as an example.

DCFC79

Why the need for a second thread ?

DI'd the first 1 provide answers ?

SheilaMargaret

DCFC79 wrote: »

Why the need for a second thread ?

DI'd the first 1 provide answers ?

One single thread would be more convenient for me, but a separate thread is more helpful to the public, because it's a different legal issue.

Hollydays: No, it's a different company. I prefer not to name it at this stage, to focus on the legal issue.

LilElvis

SheilaMargaret wrote: »

High street stores will typically fall over backwards to ensure statutory compliance and to maintain a customer-friendly reputation. So most people (including myself) have no experience of companies that skirt the boundaries of legality. If the store pushes back, what can y do about it?

This thread is about the consumer's rights in terms of store returns policy, using my case as an example.

They are perfectly entitled not to refund you for a change of mind re cosmetics.

For example M&S (renowned for their returns policy) excludes cosmetics and toiletries for a "change of mind" return.

Chalk it up to experience and next time you won't fall for sales flannel.

SheilaMargaret

LilElvis wrote: »

They are perfectly entitled not to refund you for a change of mind re cosmetics.

For example M&S (renowned for their returns policy) excludes cosmetics and toiletries for a "change of mind" return.

Chalk it up to experience and next time you won't fall for sales flannel.

M&S do allow returns of beauty products, provided they are unopened and with the security seal intact.

The returns policy in the first post suggests the same here.

LilElvis

SheilaMargaret wrote: »

M&S do allow returns of beauty products, provided they are unopened and with the security seal intact.

The returns policy in the first post suggests the same here.

Not true. From the M&S site:

Returning Beauty, Bra Accessories, Earrings, Flowers, Plants, Food, Gift Cards, Hampers, Wine, made to order items including Shirts, Cushions & Curtains
Refunds for the above products will only be given in accordance with your legal rights on the above items (for example, if they’re not fit for purpose or not as described). If your item is faulty, damaged or unfit for purpose, please contact us.

Don't believe me? Here's the link http://help.marksandspencer.com/support/returns-and-refunds/beauty-bra-flowers-etc

SheilaMargaret

LilElvis wrote: »

Not true. From the M&S site:

Returning Beauty, Bra Accessories, Earrings, Flowers, Plants, Food, Gift Cards, Hampers, Wine, made to order items including Shirts, Cushions & Curtains
Refunds for the above products will only be given in accordance with your legal rights on the above items (for example, if they’re not fit for purpose or not as described). If your item is faulty, damaged or unfit for purpose, please contact us.

Mmm interesting so even M&S are confused. The page I referenced directly contradicts the one you saw. I can't post the link but if you google the phrase below you will get the page.
marksandspencer returns-and-refunds excluded-from-policy

"*Please note: beauty, filled bedding products such as duvets, pillows and electronic items can be returned under our goodwill policy if they are unopened and have the security seal intact."

SheilaMargaret

Just to clarify the gist of the thread. This a cosmetics store. Cosmetics are their business. They have a Return Policy displayed in the store. It is therefore a reasonable assumption that that cosmetics are included in the Return Policy.

The question is, does the stated return policy in the 1st post give me grounds to return and refund the goods? That is assuming I return them with original packaging and seals intact.

wealdroam

SheilaMargaret wrote: »

Just to clarify the gist of the thread. This a cosmetics store. Cosmetics are their business. They have a Return Policy displayed in the store. It is therefore a reasonable assumption that that cosmetics are included in the Return Policy.

The question is, does the stated return policy in the 1st post give me grounds to return and refund the goods? That is assuming I return them with original packaging and seals intact.

If you believe you have the right to return them then assert your rights.

This is the next article you need to read:

MSE's Small Claims Court guide.

You do not have to convince anyone on a forum.