Refund for a Bundle

SheilaMargaret

I bought some expensive cosmetics in several bundles in one visit to the shop. The sales technique was to get me to buy something, pay for it, then persuade me to buy more. When I got home, I noticed one of the items was damaged. The shop has offered to replace the faulty item, but I want to return everything I bought and get a refund.

I know that by law I am entitled to a refund, but does that extend to the one item that is damaged or to the whole bundle of good purchased?

pappa_golf

but does that extend to the one item that is damaged or to the whole bundle of good purchased?

HappyMJ

SheilaMargaret wrote: »

I bought some expensive cosmetics in several bundles in one visit to the shop. The sales technique was to get me to buy something, pay for it, then persuade me to buy more. When I got home, I noticed one of the items was damaged. The shop has offered to replace the faulty item, but I want to return everything I bought and get a refund.

I know that by law I am entitled to a refund, but does that extend to the one item that is damaged or to the whole bundle of good purchased?

If you want a refund of the free item you'll get nothing.

If this was the item you paid for to get a free item and no longer have the free item you will have to pay for the free item.

I'd accept the exchange.

You aren't actually entitled to a refund.

You're entitled to refund, repair or replace. It's the stores choice not yours.

SheilaMargaret

pappa_golf wrote: »

but does that extend to the one item that is damaged or to the whole bundle of good purchased?

Sorry I don't follow?

BTW the damaged item is 1 of 4 in a bundle. The receipt shows zero value for each item and a total price for the bundle.
I have two other receipts for other items bought in the same visit. My fear is that when I unwrap the other items, I will find further faults so I would rather just return the lot in the original wrapping.

wealdroam

SheilaMargaret wrote: »

I bought some expensive cosmetics in several bundles in one visit to the shop. The sales technique was to get me to buy something, pay for it, then persuade me to buy more. When I got home, I noticed one of the items was damaged. The shop has offered to replace the faulty item, but I want to return everything I bought and get a refund.

I know that by law I am entitled to a refund, but does that extend to the one item that is damaged or to the whole bundle of good purchased?

As you appear to have made several transactions, I would suggest that only those transactions that include faulty goods can be returned for a refund.

You need to remember that you have no statutory right to a refund simply because you have changed your mind. It that situation you are entirely dependent on any refund policy the shop may have.

Your later post seems to indicate that you want return some goods simply because you may find them to be damaged when opened.
I would suggest that that is simply a change of mind situation and nothing to do with the goods being faulty.

SheilaMargaret

HappyMJ wrote: »

If you want a refund of the free item you'll get nothing.

If this was the item you paid for to get a free item and no longer have the free item you will have to pay for the free item.

I'd accept the exchange.

You aren't actually entitled to a refund.

You're entitled to refund, repair or replace. It's the stores choice not yours.

All the individual items in the bundle are marked as zero cost but the bundle has a very high cost!!

Don't I have the short-term right to reject and demand a refund if the goods are not of satisfactory quality?

HappyMJ

SheilaMargaret wrote: »

All the individual items in the bundle are marked as zero cost but the bundle has a very high cost!!

Don't I have the short-term right to reject and demand a refund if the goods are not of satisfactory quality?

No. That would be different to the goods being damaged when you got home. You've been offered an exchange so I'd take it.

As the value of the item shows as zero they could offer to refund you.....zero. They take the item from you refund you zero and you leave with nothing.

pappa_golf

SheilaMargaret wrote: »

All the individual items in the bundle are marked as zero cost but the bundle has a very high cost!!

Don't I have the short-term right to reject and demand a refund if the goods are not of satisfactory quality?

and as such an individual item will be changed , unless they came blister packed or in a display box






on second thoughts , as you are adamant , even after asking advice , send the lot back


good luck

SheilaMargaret

HappyMJ wrote: »

No. That would be different to the goods being damaged when you got home. You've been offered an exchange so I'd take it.

As the value of the item shows as zero they could offer to refund you.....zero. They take the item from you refund you zero and you leave with nothing.

Thanks to everyone for the quickfire replies!

I don't understand the distinction "damaged when I got home". The shop packed the goods and when I unpacked them I noticed the damage. Does that not qualify as "unsatisfactory quality" or "not fit for purpose"?

Regarding the "zero cost" I paid a very high price for the bundle, so we have a situation where the cost of each line item cannot be determined from the receipt.

SheilaMargaret

wealdroam wrote: »

As you appear to have made several transactions, I would suggest that only those transactions that include faulty goods can be returned for a refund.

You need to remember that you have no statutory right to a refund simply because you have changed your mind. It that situation you are entirely dependent on any refund policy the shop may have.

Your later post seems to indicate that you want return some goods simply because you may find them to be damaged when opened.
I would suggest that that is simply a change of mind situation and nothing to do with the goods being faulty.

Thanks to you and the other seniors for bringing me to sobering reality. I had consulted with Citizens Advice Bureau, and I thought it was an open and shut case.

I do have a Plan B, which is the store's Return Policy, as published in the store.This ostensibly give the right to return within 14 days. However, the store has refused this on the grounds that the goods were sold in a "sales promotion". This condition is not stated in the Return Policy.

unholyangel

pappa_golf wrote: »

and as such an individual item will be changed , unless they came blister packed or in a display box






on second thoughts , as you are adamant , even after asking advice , send the lot back


good luck

Doesn't matter if it came as a blister pack or not, if there was only 1 price for the bundle (rather than each item being priced individually and a discount applied) and OP wants to reject, then they need to reject the entire bundle because it forms a commercial unit.

When priced separately and some goods do not conform, you have the option of rejecting all of the goods or just rejecting those that don't conform and keep the rest (however given OP refers to separate transactions & receipts, they wouldn't have the right to return those unless the goods supplied in those transactions failed to conform either).

OP as for the returns policy, do you have a copy of this we could look at?