Refund for a Bundle

SheilaMargaret

bod1467 wrote: »

It costs £185 to file a MCOL claim for between £3k and £5k, according to the GOV website. So you either spend £185 (plus hearing fee, if necessary) to have a chance of reclaiming £4k (plus the court fees), or you write off the £4k.

I've not read the whole thread ... did you pay by credit card? Is Section 75 an option?

Thanks. So that's a 22-1 shot. Probably worth a punt even if my chances are 50-50.
I paid by debit card so section 75 is not an option.

MothballsWallet

Debit card can be charged back, but only up to 120 days after the purchase (I think).

Lazarus_Blackstar

SheilaMargaret wrote: »

Total cost of the goods was £4K. 5 months have now elapsed since the original purchase.

Four thousand pounds for a few cosmetics, you are kidding right?!!
Geez, I'd want them to be 24k gold for that........

Bet the sales ppl rub their hands with glee when they capture the gullible customers!
And the company you are talking about is well known for reeling you in with their determined sales pitch. You only have to read the threads on here for that. Then the customer always gets buyers remorse when they get home.

Money saving at it's best eh?

ILL1977

Hi there
I've just been reading your thread and wondered what, if any, the outcome was?
I am going through the exact same thing - was dragged into their store on Fenchurch Street first thing in the morning, told the item was on promotion only for a few hours and if I didn't purchase then (I said I would think about it and come back later) then the product would be significantly more expensive. I paid £312 on my credit card (not £4k, thankfully) and asked what the returns policy was, only to be rebuffed with a very effusive 'Why would you want to return it? You will love it' and left in a hurry because I was late for work.
It turns out their returns policy is bundled or discounted items are non refundable and, had I known this, I would never have made the purchase.
I am waiting for the Citizens Advice Bureau to contact me and confirm what my rights are and I'm hoping I have a leg to stand on because the sales person did the 'hard sell'.

lincroft1710

ILL1977 wrote: »

I am waiting for the Citizens Advice Bureau to contact me and confirm what my rights are and I'm hoping I have a leg to stand on because the sales person did the 'hard sell'.

Usually unless an item purchased is faulty you cannot return it for a refund if bought at their place of business. Some stores do have a "change of mind" policy, but this one appears not to.