Refund for a Bundle

wealdroam

SheilaMargaret wrote: »

On the question of sales techniques, these do breach the rules stated in the Consumer Protection
from Unfair Trading Regulations, e.g. "limited time only" (hypnosis is not listed!). Am I right in saying that this does not help me with my refund claim; it only provides grounds for a complaint to Trading Standards?

Yes, you are right.

Fosterdog

How have they breached the rules? The offer may well only be on for a limited time. You have a clear case of buyers remorse, nobody forced you to hand over your money.

SheilaMargaret

Fosterdog wrote: »

How have they breached the rules? The offer may well only be on for a limited time. You have a clear case of buyers remorse, nobody forced you to hand over your money.

The law tries to protect Joe Public from aggressive sales tactics. This is one of the rules from the Consumer Protection from Unfair Trading Regulations:
Limited offers Falsely stating that a product will only be available for a very limited time, or that it will only be available on particular terms for a very limited time, in order to elicit an immediate decision and deprive consumers of sufficient opportunity or time to make an informed choice.

Of course the difficulty is proving that. I suspect that the Trading Standards Institute would have to send people "undercover" to confirm that the limited time offers are in fact being offered every day.

SheilaMargaret

SheilaMargaret wrote: »

The expensive bundle also has some items that have not been supplied. When I asked about it, they said they were "free refills" that I could request the store to ship when the same item in another bundle is finished. They are not marked as such on the receipt. Could this be grounds for return?

unholyangel wrote: »

As for the non-supply issue, what was agreed at the time of sale regarding these items and what/when they were to be supplied?

I also have two items that are not on the receipt at all. Perhaps they are yet more "free gifts". Or perhaps they have mis-packed the bundle, supplying these items instead of the receipted ones. Can I justify a return based on "not fit for purpose"?

wealdroam

SheilaMargaret wrote: »

I also have two items that are not on the receipt at all. Perhaps they are yet more "free gifts". Or perhaps they have mis-packed the bundle, supplying these items instead of the receipted ones. Can I justify a return based on "not fit for purpose"?

No-one can possibly answer that question as so far you have failed to describe the goods, other than they are cosmetics.

SheilaMargaret

wealdroam wrote: »

No-one can possibly answer that question as so far you have failed to describe the goods, other than they are cosmetics.

A face cream and a cleanser are missing. The extra items are a face mask and a body scrub.

susancs

Shelia Margaret, I had a look online and there are numerous complaints in different countries about these type of pop up shops who sell high end cosmetics via high pressured sales techniques. It seems that Westfields shopping centres have a number of them.

Most people who purchased the overpriced bundles had little success in obtaining a refund as they are operating inside of the law, despite their sales techniques. There were a couple of people who managed to get a charge back from their banks and one who mentions contacting the Westfield shopping centre Manager with a complaint and managed to get a refund. Worryingly one person mentions having her card used for a fake transaction after a successful charge back.

I do have empathy with you, as when I was on holiday last year a pleasant chap approached me and daughters offering a sample of dead sea salt soap and a facial in the shop. I explained I have a skin condition and cannot use a lot of products. This suddenly became the cure for my skin problem, He then grabbed my hands and tried to put some hand cream on them. My husband was nearby and came over and quickly told him he was talking a load rubbish and how dare he put stuff on my hands that could cause a rash. I admit I might have been tempted. His sales techniques were very diiferent to the ladies on the beauty counters in large stores.

SheilaMargaret

susancs wrote: »

Shelia Margaret, I had a look online and there are numerous complaints in different countries about these type of pop up shops who sell high end cosmetics via high pressured sales techniques. It seems that Westfields shopping centres have a number of them.

Most people who purchased the overpriced bundles had little success in obtaining a refund as they are operating inside of the law, despite their sales techniques. There were a couple of people who managed to get a charge back from their banks and one who mentions contacting the Westfield shopping centre Manager with a complaint and managed to get a refund. Worryingly one person mentions having her card used for a fake transaction after a successful charge back.

I do have empathy with you, as when I was on holiday last year a pleasant chap approached me and daughters offering a sample of dead sea salt soap and a facial in the shop. I explained I have a skin condition and cannot use a lot of products. This suddenly became the cure for my skin problem, He then grabbed my hands and tried to put some hand cream on them. My husband was nearby and came over and quickly told him he was talking a load rubbish and how dare he put stuff on my hands that could cause a rash. I admit I might have been tempted. His sales techniques were very diiferent to the ladies on the beauty counters in large stores.

You are right. Despite having a strong case on paper, I rate my chances of getting a refund at about 30%. I will follow it through and publish the results.

susancs

SheilaMargaret wrote: »

You are right. Despite having a strong case on paper, I rate my chances of getting a refund at about 30%. I will follow it through and publish the results.

I wish you all the best. It would be great if you could update, as so often there are no updates on outcomes.

SheilaMargaret

Quick update on this one.

The store in question is Tresor Rare, just off Oxford Street. They stopped replying to my emails and did not answer my registered letter. Considering next steps.