Can anyone get through to BT?

terese

I have been trying to get through to them to order a new line

Last night I spent an hour on the line and no reply

and now its coming up to 2 hours and the phone is still ring

DireEmblem

had the same problem, try 0800 121 8085, got through straight away around 5pm yesterday after trying a few nights on some other numbers (0800 022 3093 and 0800 100 5152)

Hope this helps

BTMole

Try 0800 022 3089 but don't use a mobile phone to call as it'll cost ya 'cause you'll be in for a long wait, try an email to residential.services@bt.com or 0800 800 150 is another way.

tomsolomon

Ive been trying to get through to BT for years now :mad:
So I gave up and swapped my phone line rental to Talk Talk
Its my age. I get confused.

Stuart_W

My parents, both retired, have recently bought a retirement flat and my mum spent ages on the phone trying to get through to BT.

In the end, a quick call to the phone co-op on 0845 458 9000 got the line in the flat restarted and working within a couple of days.

BT need to address this issue!

squelchy69

I spent over 4 hours trying to get through to BT on sunday. I got cut off 5 times when being put on hold and the rest of the time was spent actually holding or speaking to the incorrect departments which I got put through to. I gave up in the end. A strongly worded letter and email are now winging their way to the CEO. Don't know if I'll get anywhere but made me feel better.
Good luck........you will need it!

imho

My son was supposed to have Bt come and wire him up for a landline phone, i waited from 1pm -6.30 pm for the engineer to turn up and no one came . Have called so many times and waiting on the line for up to 1 hour for someone to pick the phone up !
He had to cancel Sky because of not having the landline .
What a way to run a business !

wantmemoney

BT are experiencing slight problems with their call center staff at the present moment
http://www.thisismoney.co.uk/news/article.html?in_article_id=424323&in_page_id=2

14 September 2007

BT covered up a massive fraud by call-centre staff to ensure it held on to a contract worth more than £1billion, a tribunal was told yesterday.
Staff made millions of false calls to themselves in order to meet bonus-linked performance targets under the contract with the Ministry of Defence. The fraud, which went on for at least four years, involved the use of computerised ' autodiallers' to maintain an artificial call rate.
An examination of phone records found that one operator who would normally handle 100 calls in an eight-hour shift was logged as answering 412 calls in just over an hour. The MoD was tipped off about the scam and asked BT to investigate in June 2004 - when the contract was up for renewal.
It concluded there was no case to answer and it was not until the following year, by which time the contract had been renewed, that another tip-off led to a second probe and the fraud was exposed.
Five BT managers were sacked for their roles in the incident. One of them, Joseph Hewson, from Ossett, West Yorkshire, has taken BT to an employment tribunal claiming unfair dismissal.
Mr Hewson, who worked at the company's Wakefield call centre, insists he had only been following orders. He claimed he had not been aware of the 2004 investigation, describing it as 'simply useless' and 'an absolute sham'.
Mr Hewson told the tribunal in Leeds: 'In June 2004 when an anonymous informant caused the first investigation to take place upon the instruction of the MoD, this was at a time when the contract was in the renewal phase. This renewal was worth over a billion pounds to BT and so they could not let anything affect it.'
The fraud also involved call centres in St Helens on Merseyside, Dumbarton in Scotland and Kettering, Northamptonshire.
Mr Hewson said: 'Everyone in every centre was fully aware that auto-diallers were being used. I was fully aware that auto-diallers were there and being used. I knew it was wrong and every single other person knew it was wrong. I couldn't do anything to stop it.'
Mr Hewson said a 'bullying culture' within BT was so bad it was impossible to speak out or refuse to organise the false calls. He said the company was after 'scapegoats' and other managers aware of the fraudulent activity had not been disciplined in the same way.
BT does not accept Mr Hewson was forced into co-operating with the scam and insists his dismissal was justified. Earlier this week, Anne McHugh, 28, one of the other sacked managers, lost her case for unfair dismissal at a tribunal in Liverpool.
The MoD said a 'thorough and wide-ranging investigation' had been carried out into the 'artificial inflation' of target-linked ' successful' calls and compensation would be paid by BT.

a truly diabolical company

fibernie

Oh my God, this is so true.

Am currently on hold to BT - 2 hours after first attempt.
I have spoken to 8 different people and been disconnected once.
All I want to do is bring forward the date they are connecting me.
How hard can it be!
Un-be-bloomin-lievable!!!!!

crazy_guy

I spent hours on my mobile trying to connect my phone line - finally arranged a appointment for them to attend - and they didn't bother. Lost a days worth of work and my phone bill through the roof.

One representative had a great idea when i mentioned me being on my mobile - it was suggested i use my phone line (the one i wanted connecting)

In the end i gave up wrote a letter telling them to get stuffed and went down to vodafone and got wireless internet and its great!

imho

Well they turned yup yesterday at 9am but of course no one was in cause they had never told anyone they were coming.They have a contact number to call when they could re arrange to install phone line but they never bothered calling and just turned up .
My son is havinf Sky put in so he said he has to have a BT landline as i wanted to find someone else to do it .
Blimey its not cheap having a new line put in ,they must be losing so much business .