Octopus Energy reviews: Give your feedback

MikeE67

[Deleted User] said:

The moment that you switched suppliers your meters became Octopus’ responsibility irrespective of who installed them. Ofgem has imposed an obligation on all suppliers to take action to rectify issues with non working smart meters. Sadly, some suppliers are either not interested or lack the knowledge to deal with these problems.

I didn't know that when you switch suppliers they have an obligation to rectify issues with non working smart meters.

The supplier who originally installed them didn't want to know and neither did the supplier that I switched to before Octopus.

JVBP

Octopus seem OK but nobody turned up or even bothered to phone yesterday  for my long awaited meter check and installation. One day later and still nothing. Poor!!!! 

[Deleted User]

MikeE67 said:

RDolor said:

The moment that you switched suppliers your meters became Octopus’ responsibility irrespective of who installed them. Ofgem has imposed an obligation on all suppliers to take action to rectify issues with non working smart meters. Sadly, some suppliers are either not interested or lack the knowledge to deal with these problems.

I didn't know that when you switch suppliers they have an obligation to rectify issues with non working smart meters.

The supplier who originally installed them didn't want to know and neither did the supplier that I switched to before Octopus.

When a supplier takes over your supply, they also take over responsibility for your meter asset. Your chosen supplier is the only party that can send messages to your meter; eg; tariff changes or a comms module re-boot.

Ofgem restated this obligation in June last year:

Quote: Suppliers should be putting the right processes in place to correctly identify where they have gained a SMETS2 meter through churn and to be working through any technical difficulties which will enable the supplier to operate the meter in smart mode.Unquote

The installer can do nothing more than install meters so there is no point in asking them to resolve issues. They cannot even replace a meter without the supplier taking some actions before hand. Old suppliers are not interested as under the SMETS2 layered security they no longer have access to your meter on the DCC system.

annatorso

I've been an Octopus Energy customer since December, and chose their Tracker tariff. Possibly a mistake, as the wholesale price of electricity shot up to its highest ever at the start of January   
Has anyone else been on the Tracker tariff for any length of time? Not sure whether to hold tight and hope the price dips nicely in the summer. Oh well...
I'm also having trouble getting hold of them via customer services. My email's gone unanswered for 8 days now. Not great. 

bristolleedsfan

Tracker Electricity is back to reasonable rates, Todays rates - Octopus Tracker v1  Electricity  Unit rate: 14.85 p/kWh Standing charge: 16.88 p/day

Gas- I think wise people fixed Gas many months ago and/or use seperate suppliers for Gas

Octopus as well as other companies seem to be giving priority to those who communicate via Twitter

Thorssen

How long do they take to change over the account. My current (BG) tariff finishes 19 Feb and I don't want to incure any transfer charges, but I don't want to pay BG a penny more than I have to.

bristolleedsfan

Thorssen said:

How long do they take to change over the account. My current (BG) tariff finishes 19 Feb and I don't want to incure any transfer charges, but I don't want to pay BG a penny more than I have to.

Switch process takes 17 days, no exit fees are payable to existing supplier if you switch within 49 days of the end of your current tariff. https://www.energyhelpline.com/help/how-do-i-avoid-exit-fees-when-switching-energy

nickthescot

Thorssen said:

How long do they take to change over the account. My current (BG) tariff finishes 19 Feb and I don't want to incure any transfer charges, but I don't want to pay BG a penny more than I have to.

In addition, as I found out during my recent switch to Octopus, you can select a switch date some 44 days ahead!  Very useful if you're on a cheaper tariff and want to keep the benefits until the end of the contract.

MikeE67

nickthescot said:

In addition, as I found out during my recent switch to Octopus, you can select a switch date some 44 days ahead!  Very useful if you're on a cheaper tariff and want to keep the benefits until the end of the contract.

I have also recently switched to Octopus but I didn't know that.
Cheers 🍻 

warmy

Hi I’m thinking to switching to octopus tracker tariff just wondered if anyone is on this tariff and what they think of it and how costs stack up against a variable/ fixed tariff?
thanks