Octopus Energy reviews: Give your feedback

Umiamz

They took around 2.5 days to reply to my request to change tariff this week.

kenv

I switched to them just before Christmas from Bulb. In terms of responsiveness both Bulb and Octopus are much the same. The move was prompted by Octopus having a competitive fixed rate where as Bulb had only the one variable rate which had just gone up quite substantially (since when it has dropped down).
I find that I normally get a response from Octopus within 24 to 36 hours. But I recall that before I became a customer a question to them about smart meters took over a week for a response.
On the subject of smart meters these were fitted in March, but they are only able to see and take readings from the Gas meter. Their meter supplier claims that my previous supplier (Bulb) are connected to the electricity meter, but my enquiries to Bulb were responded to quickly and to the effect that as I no longer had an account with them they would not be connected and as the Octopus meter was SMETS1 it was unlikely they would be able to connect. So now Octopus are following this up, but I am not expecting a quick resolution!!

easy

When I switched to octopus at the beginning of 2018 I couldn't have been happier. Easy efficient switch, no problems.
I started my switch over to Bulb on 18/03/19 via MSE energy club, and I haven't yet received my credit balance back.

Bulb emailed to tell me that Octopus had my meter readings on 19th April
I chased my refund on 25th April, and got a reply on 2nd May to tell me that they didn't have gas reading from my new supplier (strange since both readings were submitted together, and bulb had confirmed the readings in their email to me)
Today I have sent Octopus this email


"I have an email from my new supplier, dated 19/04/19 telling me that
“We've heard back that your old supplier has received both your gas and electricity readings of 7685 and 78251. This means they have everything they need to close up your account. “

Even though you told me on 02/05/19 that you were still waiting for the Gas reading.

So, WHEN will I receive a refund of my credit balance of £289.89 ? This isn’t an insignificant sum, I really need this money, and I find this long delay indicative of sharp practice.
Please explain why this refund has taken so long, and refund my account ASAP. "

I do find it flipping annoying that they are only open for phone calls monday - friday 9:00 5:00 when I'm at work ...

so my review is ... great when you are transferring to them, no problems during the period of supply, but they are tight-fisted when it comes to getting your money back at the end of the contract

[Deleted User]

Now Octopus are using cold calling to sell their wares. And said cold callers didn't read the big notice on the door which tells them all to go away.

Never a good sign for any company to use cold calling or to ignore signs about said activities not being welcome.

barbie51

Do Octopus insist on a Smart Meter being fitted? I am fuming after a recent switch to EDF who now say my tariff means I have to have a Smart Meter which I don't want I will probably have to bear paying an exit fee to change.

Umiamz

barbie51 wrote: »

Do Octopus insist on a Smart Meter being fitted? I am fuming after a recent switch to EDF who now say my tariff means I have to have a Smart Meter which I don't want I will probably have to bear paying an exit fee to change.

No, it’s entirely up to you. They have some specialist tariffs that require a smart meter (Octopus Agile and Octopus Go) but they won’t hassle you on their other tariffs.

bristolleedsfan

Octopus Energy offer 12 Month fixed rate tariffs with no exit penalties thus if anything someone does not like about them free to switch again.

1854

For anyone thats a customer with Octopus and promotes referrals on their account, what information does Octopus pass over to you on a successful referral ? As a for instance would you get customer name and email address ? Thanks

1854

barbie51 wrote: »

Do Octopus insist on a Smart Meter being fitted? .

There is a bit on this on the Octopus web site under the Help and FAQ's ( found via the menu button at the top of the page) , if you click the section on Meters there is a question in there titled ' Do I Have to Have a Smart Meter ?'

Umiamz

1854 wrote: »

For anyone thats a customer with Octopus and promotes referrals on their account, what information does Octopus pass over to you on a successful referral ? As a for instance would you get customer name and email address ? Thanks

You just get the name (first and last).