Octopus Energy reviews: Give your feedback

QrizB

nadsat said:

niktheguru said:

Leave tracker asap. You’ve been overpaying for some months. At least go to flexible octopus. If prices go down in the future you can always go back to tracker.

Well there are only two fixed tariffs on offer online and the lowest by a tiny amount is 24M Fixed and has gas at 6.25 kW/h and electricity at 25.21 - so gas is a bit higher than the tracker cap but electricity nearly 5p lower. 

I've contacted then to see what they come up with - seems no flexible tariff now on offer only two fixed deals. This will cost us a lot as coming in at about £4k annually! Thankfully we can afford it but I can see a lot of high usage households especially will be in trouble. 

@nadsat will they let you leave your gas on Tracker but move your electricity to Fixed?

MWT

QrizB said:

 

@nadsat will they let you leave your gas on Tracker but move your electricity to Fixed?

Octopus have always allowed people to pick separate tariffs for gas and electricity.

bristolleedsfan

Umiamz said:

bristolleedsfan said:

I think it was Gerry who recently commented about time of use tariffs being expensive at peak time 4pm-7pm

It's getting closer...

Just needs a bit of a blow

niktheguru

Telegraph_Sam said:

masonic said:

nadsat said:

niktheguru said:

Leave tracker asap. You’ve been overpaying for some months. At least go to flexible octopus. If prices go down in the future you can always go back to tracker.

Well there are only two fixed tariffs on offer online and the lowest by a tiny amount is 24M Fixed and has gas at 6.25 kW/h and electricity at 25.21 - so gas is a bit higher than the tracker cap but electricity nearly 5p lower. 

I've contacted then to see what they come up with - seems no flexible tariff now on offer only two fixed deals. This will cost us a lot as coming in at about £4k annually! Thankfully we can afford it but I can see a lot of high usage households especially will be in trouble. 

Flexible tariffs are still available. Go to https://octopus.energy/tariffs/ and pop in your postcode (don't click the get a quote button) to see their entire list of tariffs, which you can filter down. They should be willing to let you transfer to one of these if you ask, you are not limited to the options they offer when you are signed in.

At the risk of recycling what  has been discussed extensively previously I got the impression that what tariff(s) you can and cannot access depends on whether or not  you are a customer at the time of application. What you see is not (always) what  you get. As a non-customer your choices are more limited according to what I have read and you may have to start off with a fixed tariff

Edit: I have just read that  you are already an Octopus Tracker customer so the above will be of little use to you if Octopus was aware of that

No. You can only go on their TOU tariffs (agile, go and go faster) after you are an octopus customer - as they need to check you have a SMETS 1/2 meter that they can read and get 30min readings from, this doesn't happen as soon as you switch so as a caveat they ask you to move to a non smart tariff first and once a customer start the transition to the TOU tariff.

All their standard tariffs have traditionally been available for new customers for switching (i.e fixed rate and variable/flexible rates), sometimes when they don't appear on the website you can contact them and they will move you to it automatically.

savers_united

Question for those on Go / Go faster.

When I spoke with Octopus back in June and was moved to their Go tariff I was told that I could move every 30 days to a different smart tariff / time slots. 

I originally signed up to Go and then Go Faster 8.30 to 1.30 off peak, its been great but often not getting home until gone 10 I am missing an hour sometimes 2 hour EV charge time. So looking to move to either 10.30 or 11.30 start time. 

Now that the peak rate has changed does that mean I will lose my current peak rate of 15.91p kwh or do octopus honour your current peak rate and just change the 5 hour off peak window.

The tariff is fixed for 12mths but no mention when signing about losing the rate, only that you have to wait 30 days before you can change smart tariff / off peak window. 

QrizB

niktheguru said:

No. You can only go on their TOU tariffs (agile, go and go faster) after you are an octopus customer - as they need to check you have a SMETS 1/2 meter that they can read and get 30min readings from, this doesn't happen as soon as you switch so as a caveat they ask you to move to a non smart tariff first and once a customer start the transition to the TOU tariff.

To their credit, and aided no doubt by EDF having already fitted a SMETS2 smart meter, I joined Octopus on the 27th of September and was able to switch from Flexible to Go on the 30th.

MWT

savers_united said:

Now that the peak rate has changed does that mean I will lose my current peak rate of 15.91p kwh or do octopus honour your current peak rate and just change the 5 hour off peak window.

Each time-slot is a different tariff, so if you change you will lose the old prices and will get the current higher prices.

You can always ask for special consideration, they are not unreasonable and may actually welcome moving you out of the 20:30 starting slot.

niktheguru

savers_united said:

Question for those on Go / Go faster.

When I spoke with Octopus back in June and was moved to their Go tariff I was told that I could move every 30 days to a different smart tariff / time slots. 

I originally signed up to Go and then Go Faster 8.30 to 1.30 off peak, its been great but often not getting home until gone 10 I am missing an hour sometimes 2 hour EV charge time. So looking to move to either 10.30 or 11.30 start time. 

Now that the peak rate has changed does that mean I will lose my current peak rate of 15.91p kwh or do octopus honour your current peak rate and just change the 5 hour off peak window.

The tariff is fixed for 12mths but no mention when signing about losing the rate, only that you have to wait 30 days before you can change smart tariff / off peak window. 

As MWT says, if you change the time slot it counts as changing the tariff so you'll be put on a new 12 month fix using the current rates, so your peak rate will go up to the 20p region....probably not worth it to just move the timeslot an hour.

savers_united

niktheguru said:

savers_united said:

Question for those on Go / Go faster.

When I spoke with Octopus back in June and was moved to their Go tariff I was told that I could move every 30 days to a different smart tariff / time slots. 

I originally signed up to Go and then Go Faster 8.30 to 1.30 off peak, its been great but often not getting home until gone 10 I am missing an hour sometimes 2 hour EV charge time. So looking to move to either 10.30 or 11.30 start time. 

Now that the peak rate has changed does that mean I will lose my current peak rate of 15.91p kwh or do octopus honour your current peak rate and just change the 5 hour off peak window.

The tariff is fixed for 12mths but no mention when signing about losing the rate, only that you have to wait 30 days before you can change smart tariff / off peak window. 

As MWT says, if you change the time slot it counts as changing the tariff so you'll be put on a new 12 month fix using the current rates, so your peak rate will go up to the 20p region....probably not worth it to just move the timeslot an hour.

Thanks both for the reply, like you say not worth an extra 7p per kwh peak rate to gain just over an hour off peak charge a few days a week, I had a feeling it would mean a new tariff. 

I'll give them a ring next week or drop them a mail see what they say, it would be sensible to allow free movement of off peak time bands at current rates whilst inside your 12mth fix (I.e Does not reset the fix start date) provided they have slots available as I would assume that the contract has been purchased in advance, I am only shifting my off peak use which has remained at 5p even after the price changes. It does not make it very flexible if your circumstances change.

[Deleted User]

savers_united said:

niktheguru said:

savers_united said:

Question for those on Go / Go faster.

When I spoke with Octopus back in June and was moved to their Go tariff I was told that I could move every 30 days to a different smart tariff / time slots. 

I originally signed up to Go and then Go Faster 8.30 to 1.30 off peak, its been great but often not getting home until gone 10 I am missing an hour sometimes 2 hour EV charge time. So looking to move to either 10.30 or 11.30 start time. 

Now that the peak rate has changed does that mean I will lose my current peak rate of 15.91p kwh or do octopus honour your current peak rate and just change the 5 hour off peak window.

The tariff is fixed for 12mths but no mention when signing about losing the rate, only that you have to wait 30 days before you can change smart tariff / off peak window. 

As MWT says, if you change the time slot it counts as changing the tariff so you'll be put on a new 12 month fix using the current rates, so your peak rate will go up to the 20p region....probably not worth it to just move the timeslot an hour.

Thanks both for the reply, like you say not worth an extra 7p per kwh peak rate to gain just over an hour off peak charge a few days a week, I had a feeling it would mean a new tariff. 

I'll give them a ring next week or drop them a mail see what they say, it would be sensible to allow free movement of off peak time bands at current rates whilst inside your 12mth fix (I.e Does not reset the fix start date) provided they have slots available as I would assume that the contract has been purchased in advance, I am only shifting my off peak use which has remained at 5p even after the price changes. It does not make it very flexible if your circumstances change.

I doubt that is going to happen. Octopus Go Faster is a beta/trial tariff and they are using to look at usage patterns. Recently, a number of people have been prevented from going on to the 20.30 start. A month ago, I switched Go Faster usage times and I have had to accept the revised tariff (increased peak)  for another 12 months.