Octopus Energy reviews: Give your feedback

QrizB

Thanks all, I'll just use the website!

Telegraph_Sam

That is reassuring and pre-empts my question. Mobile apps are obviously all the rage but with my capabilities and less than latest soft (Android) & hardware (Samsung) they have consistently failed to live up to promises. If I can get the same results from the website that is well worth knowing.

hydratoad

masonic said:
Effectively Flexible Octopus cannot now be increased for 6 months as it is a SoLR deemed tariff (it's only £10 below the price cap apparently anyway).

This is my read of the SoLR guidance, but I've had a niggling problem with the reality of it. The currently effective cap is the one issued for the period 1st April 2021 to 30th September 2021.

Octopus will charge at their new rate from the 27th September. That would surely require them to offer a tariff that was actually compliant with the currently effective cap and therefore approximately ~12% below the October cap about which we have generally all been musing. And if they can't raise the price, that would be a short reprieve from this hike for affected customers.

However, while I've argued, based on their terms, that the British Gas tariff, for example, is fixed for their new SoLR customers, it certainly doesn't look to be complaint with what is the currently effective cap expiring on the 30th September 2021.

worrywart_3

MWT said:

Telegraph_Sam said:

 Whether I plug in dishwasher, tumble dryer, immersion water heater etc OR my EV at 3 am is really irrelevant as far as load shifting is concerned which is what I assume the tariff is intended to do.

The difference is how much you can use in a defined window.

I wouldn’t assume that Go/Go Faster are only about load shifting.

Having a dependable ‘sink’ for energy at known times has value too. 

The man opposite has an ev he is a pensioner and does about ten miles a week so barely charges I run a electric everhot  So I’m pretty sure I use more electric than he does even in those hours 

bristolleedsfan

hydratoad said:

masonic said:
Effectively Flexible Octopus cannot now be increased for 6 months as it is a SoLR deemed tariff (it's only £10 below the price cap apparently anyway).

This is my read of the SoLR guidance, but I've had a niggling problem with the reality of it. The currently effective cap is the one issued for the period 1st April 2021 to 30th September 2021.

Octopus will charge at their new rate from the 27th September. That would surely require them to offer a tariff that was actually compliant with the currently effective cap and therefore approximately ~12% below the October cap about which we have generally all been musing. And if they can't raise the price, that would be a short reprieve from this hike for affected customers.

Flexible Octopus October 2021 v1 rates which existing Octopus flexible customers will go on from approx 15 October, new customers  (who initiaited own switch before it was withdrawn to new customer signups) from when switch completed which will be on/after 1 October is actually £50 below price cap.

Octopus have said Avro customers will be on flexible tariff £10 below price cap which indicates a different flexible version maybe v2 or a tariff named for Avro Customers/flexible will be created

Yes you are correct 27 September - at least 30 September inclusive flexible tariff for Avro customers should be 1st April 2021 to 30th September 2021 cap level minus £10 based on E 2900kwh - G 12000kwh

andreww111

bristolleedsfan said:

hydratoad said:

masonic said:
Effectively Flexible Octopus cannot now be increased for 6 months as it is a SoLR deemed tariff (it's only £10 below the price cap apparently anyway).

This is my read of the SoLR guidance, but I've had a niggling problem with the reality of it. The currently effective cap is the one issued for the period 1st April 2021 to 30th September 2021.

Octopus will charge at their new rate from the 27th September. That would surely require them to offer a tariff that was actually compliant with the currently effective cap and therefore approximately ~12% below the October cap about which we have generally all been musing. And if they can't raise the price, that would be a short reprieve from this hike for affected customers.

Flexible Octopus October 2021 v1 rates which existing Octopus flexible customers will go on from approx 15 October, new customers  (who initiaited own switch before it was withdrawn to new customer signups) from when switch completed which will be on/after 1 October is actually £50 below price cap.

Octopus have said Avro customers will be on flexible tariff £10 below price cap which indicates a different flexible version maybe v2 or a tariff named for Avro Customers/flexible will be created

Yes you are correct 27 September - at least 30 September inclusive flexible tariff for Avro customers should be 1st April 2021 to 30th September 2021 cap level minus £10 based on E 2900kwh - G 12000kwh

Interesting
Can they actually have two variable tariffs
If they made their non Avro! variable tariff available again presumably Avro people could switch to it
I applied to Avro to Switch just over 2 weeks ago
I cancelled it and applied for Octopus Variable
This has created contradictory information from Octopus
Advisor on phone said it was fine
I then got email saying it is cancelled 
It seems to have created a switching problem even though I cancelled Avro within the 14 day cancellation period
I sent them an email explaining situation. Not had reply
At the moment it says leccy on for 5th October but delayed for Gas
I'm hoping I get the 50 quid below price cap but I'm just going to leave them to it for now  

bristolleedsfan

andreww111 said:

bristolleedsfan said:

hydratoad said:

masonic said:
Effectively Flexible Octopus cannot now be increased for 6 months as it is a SoLR deemed tariff (it's only £10 below the price cap apparently anyway).

This is my read of the SoLR guidance, but I've had a niggling problem with the reality of it. The currently effective cap is the one issued for the period 1st April 2021 to 30th September 2021.

Octopus will charge at their new rate from the 27th September. That would surely require them to offer a tariff that was actually compliant with the currently effective cap and therefore approximately ~12% below the October cap about which we have generally all been musing. And if they can't raise the price, that would be a short reprieve from this hike for affected customers.

Flexible Octopus October 2021 v1 rates which existing Octopus flexible customers will go on from approx 15 October, new customers  (who initiaited own switch before it was withdrawn to new customer signups) from when switch completed which will be on/after 1 October is actually £50 below price cap.

Octopus have said Avro customers will be on flexible tariff £10 below price cap which indicates a different flexible version maybe v2 or a tariff named for Avro Customers/flexible will be created

Yes you are correct 27 September - at least 30 September inclusive flexible tariff for Avro customers should be 1st April 2021 to 30th September 2021 cap level minus £10 based on E 2900kwh - G 12000kwh

Interesting
Can they actually have two variable tariffs

Typically only one variable tariff available to new customers at any one time, has been known to launch a new variable tariff a month later, making earlier version not avaiilable to new customers, hence Octopus Flexible October v 1, screenshot examples, existing customers of earlier version were not subjected to a price increase at that time.

Umiamz

I'm sure that this one has only popped up in the last couple of days:

bristolleedsfan

Umiamz said:

I'm sure that this one has only popped up in the last couple of days:

Has been within current tariff list about 2 weeks,  being as only fixed rate tariffs are currently available to new customers to sign up to, it doesnt alter what i said "Typically only one variable tariff available to new customers at any one time"

Umiamz

bristolleedsfan said:

Umiamz said:

I'm sure that this one has only popped up in the last couple of days:

Has been within current tariff list about 2 weeks,  being as only fixed rate tariffs are currently available to new customers to sign up to, it doesnt alter what i said "Typically only one variable tariff available to new customers at any one time"

Sure, yes - I wasn't contradicting you in any way, just that I hadn't noticed it before. I wonder what relevance "Occupier" is in the name.