Octopus Energy reviews: Give your feedback

niktheguru

Telegraph_Sam said:

I'm guessing: Tracker is innovative but not truly ToU. They need ToU data as a basis for switching me to Go Faster which is what they can only now get from the new smart meter. Pure speculation on my part.  But I don't see why they can't use the data as it is now generated in real time. I have selected my preferred time-slot. Someone can enlighten us.

It is because your smart meter isn't fully online yet. It's more complicated than just fitting the meter. Once it is fully uploading 30min readings they will change your tariff. This takes time  upto 2 weeks they quote but usually a matter of days.

niktheguru

rTelegraph_Sam said:

I'm guessing: Tracker is innovative but not truly ToU. They need ToU data as a basis for switching me to Go Faster which is what they can only now get from the new smart meter. Pure speculation on my part.  But I don't see why they can't use the data as it is now generated in real time. I have selected my preferred time-slot. Someone can enlighten us.

Tracker is more accurate with a smart meter as they look at your accurate daily usage and charge you on that days rate. If you haven't got a smart meter they will estimate what you use each day which will be an average rather than accurate. Go and go faster are ONLY available with  smart meter, Tracker is available with both.

MWT

Telegraph_Sam said:

But I don't see why they can't use the data as it is now generated in real time. I have selected my preferred time-slot. Someone can enlighten us.

They can't use the real time data as they don't get the real time data, only you can see that.

The half-hour data is collected from your meter, once a day.

Telegraph_Sam

For real time data above substitute half-hourly data if that's what they need.
Does someone blow a whistle / ring a bell when my meter is "fully" on line as opposed to being "partly" on line?  Strange concept!

niktheguru

Like mwt says, the data is uploaded to octopus once a day. The breakdown is split into 30min segments. There is no need for octopus to have to check the data more often as you are only charged once a month. Real time data doesn't mean they need to know your usage every minute.

BeerSavesMoney

I requested to switch to Go Faster but they gave me a link to a form to complete which is asking for what high consumption device I’ll be using (electric vehicle, battery etc).

The T&Cs require me to charge this high consumption device at least 50% of the time at home.

Not owning one of those devices I don’t think I’d meet the T&Cs for the Go Faster tariff. Are they becoming more strict perhaps on who they are moving to the tariff?

Form: https://octopus.typeform.com/to/uH0Gnf

T&Cs: https://www.dropbox.com/s/4p0vlwy35u460m7/Octopus%20Go%20Faster%20T%26Cs%2031Jan2020.pdf?dl=0

tlcgrantham

I moved to Go Faster a month ago and don’t have an Electric Vehicle. I simply answered “ shower” to the question on the form and now mainly shower in the evening. Including the daily 25p charge I’m averaging 13p kw per day using around 10 kw. Very satisfied.

MWT

Telegraph_Sam said:

For real time data above substitute half-hourly data if that's what they need.
Does someone blow a whistle / ring a bell when my meter is "fully" on line as opposed to being "partly" on line?  Strange concept!

Just check your online account on the Octopus website once a day.

The meter is fully online to the DCC, but that doesn't mean that Octopus can retrieve the half-hour readings yet as there are a few more steps they have to take remotely to make that happen.

Once that is all done you'll see your half-hour usage for the previous day in your account, then they will be ready to move you to your new tariff.

You'll reach the usage data from your 'Account' page where you'll see 'Explore my energy use' as a link in the electricity section.

BeerSavesMoney

tlcgrantham said:

I moved to Go Faster a month ago and don’t have an Electric Vehicle. I simply answered “ shower” to the question on the form and now mainly shower in the evening. Including the daily 25p charge I’m averaging 13p kw per day using around 10 kw. Very satisfied.

Thanks. I submitted the form with a couple of high use appliances and no mention of an EV or Battery so I guess I’ll wait and see what happens!

Umiamz

tlcgrantham said:

I moved to Go Faster a month ago and don’t have an Electric Vehicle. I simply answered “ shower” to the question on the form and now mainly shower in the evening. Including the daily 25p charge I’m averaging 13p kw per day using around 10 kw. Very satisfied.

I moved a few months ago and didn't have to answer anything. I did have an EV at the time, though.