Octopus Energy reviews: Give your feedback

bristolleedsfan

Telegraph_Sam said:

I have been considering switching electricity from Tracker to Neon Reef. Is there a forum that does for Neon what this forum does for Octopus?

https://forums.moneysavingexpert.com/discussion/comment/78339992/#Comment_78339992

Telegraph_Sam

Thanks, will follow up

teddysmum

Thank you to those who replied to my questions, but I have a couple more to ask. I am not experienced in swapping , because nPower  served us for many years, as the real savings or losses were trivial, but I don't want to stay with EON Next.
1) Do Octopus change tariffs every month and on the first of that month ?
2) Do they usually take over payments on the day after the date of your submitted final meter readings ?

Telegraph_Sam

In my own experience:(subject to correction)
1) No
2) The D/D is set up for a fixed date in advance.  Some days prior to that you get a summons to submit your readings. A day or two later you get an invoice. The interval between the invoice and the D/D is therefore variable. I usually square the account on the same day as the D/D gets taken.

niktheguru

teddysmum said:

Thank you to those who replied to my questions, but I have a couple more to ask. I am not experienced in swapping , because nPower  served us for many years, as the real savings or losses were trivial, but I don't want to stay with EON Next.
1) Do Octopus change tariffs every month and on the first of that month ?
2) Do they usually take over payments on the day after the date of your submitted final meter readings ?

There’s no such thing as a take over of payments. Your octopus account is completely separate from your eon next account. When you do a switch you should provide your estimated annual consumption in kWh to octopus. (You can get this off you most recent bill with npower/eon next). Octopus will then calculate a monthly direct debit amount based on your consumption and the tariff you are on. This will give you a monthly direct debit amount. Octopus bill a month in advance which means you will make your first direct debit payment very early on after switching and it will appear as a credit on your account. 

You will then get your first bill approx one month later, after having submitted meter readings (unless on a smart tariff where you don’t have to submit readings) The amount of energy you used for that month is then subtracted from the credit on your account. Your direct debit is taken monthly on the same date. They will monitor it regularly to check you are not over or underpaying but you can also change the amount easily yourself on their website.
subsequent bills are sent whenever you submit a meter reading. If you don’t submit any readings they will send an estimated bill every 3 months.

Hope that helps and is clear.

tlcgrantham

I joined Octopus a couple of weeks ago on a flexible E7 tariff till I get a smart meter fitted and can move to Go or Go Faster. So I’ve “expressed my interest in a smart meter” on my account. On previous  postings  I vaguely remember  a discussion on how to get an appointment without just simply waiting for Octopus to contact you.   I would be very grateful for any suggestions.

Umiamz

tlcgrantham said:

I joined Octopus a couple of weeks ago on a flexible E7 tariff till I get a smart meter fitted and can move to Go or Go Faster. So I’ve “expressed my interest in a smart meter” on my account. On previous  postings  I vaguely remember  a discussion on how to get an appointment without just simply waiting for Octopus to contact you.   I would be very grateful for any suggestions.

You have to ask if you want one any time soon. I DM'd them on Twitter.

tlcgrantham

I’ve never used Twitter and so don’t have an account but will do so. It would be helpful if you could explain for an elderly novice what DM’d means and how to do it. Thanks for your patience.

Swipe

tlcgrantham said:

I’ve never used Twitter and so don’t have an account but will do so. It would be helpful if you could explain for an elderly novice what DM’d means and how to do it. Thanks for your patience.

Sign up to twitter, takes 60 seconds. Follow Octopus https://twitter.com/OctopusEnergy and DM is a private direct message. So just send them a direct message by clicking on the envelope next to Follow at the link above.

tlcgrantham

Many Thanks will do as you suggest