Octopus Energy reviews: Give your feedback

Irish_Steve

orangesnaps said:

Has anyone with a fixed tariff received an email like this?
"We thought you should know that on 1st June 2021, you'll reach the end of your fixed term, and automatically moved to Flexible Octopus: our always great value variable tariff. "
my fixed term ends on Feb. 2022 so this is really frustrating as I've been dealing with a dispute on the opening meter reading as they didn't use that reading that I've taken with a photo for record purposes while my previous energy supplier used that. The amount is not a lot but it was the principle of the matter and then to receive this email this morning is just the cherry on the cake. 

I replied earlier but here`s an update on that email - Octopus have confirmed it was a system error but you may wish to contact them yourself. To be fair, they responded to me with 40 mins of me emailing them

tlcgrantham

Many thanks for your advice. I remember you ( niktheguru)got  smart meters installed  recently but didn’t realise you booked your appointment over the phone. I’ve joined Twitter and sent a message which they have replied to with a link I can use to keep checking to see if appointments come up in my area. They also said they would put me on a priority list and contact me with an offer of an appointment in the next 2 weeks or so.
           Frankly I’m pleased with their response on a Sunday but if I don’t get an appointment I will phone as you suggest. 

         Again Many thanks for your suggestions 

niktheguru

tlcgrantham said:

Many thanks for your advice. I remember you ( niktheguru)got  smart meters installed  recently but didn’t realise you booked your appointment over the phone. I’ve joined Twitter and sent a message which they have replied to with a link I can use to keep checking to see if appointments come up in my area. They also said they would put me on a priority list and contact me with an offer of an appointment in the next 2 weeks or so.
           Frankly I’m pleased with their response on a Sunday but if I don’t get an appointment I will phone as you suggest. 

         Again Many thanks for your suggestions 

I was also told online that i'd be contacted as soon as an appointment was available, however when I called (as was asking about something else, i mentioned that i wanted to move to go faster and needed a smart meter, they looked at their appointments and gave me a date and time there and then (albeit, it was a month away!)

tlcgrantham

I’ll bear that in mind. I don’t mind waiting 1 month if they don’t increase Go again in the meantime. Interestingly they’ve  credited my account with £50 already with the referral bonus from sign up. 

niktheguru

tlcgrantham said:

I’ll bear that in mind. I don’t mind waiting 1 month if they don’t increase Go again in the meantime. Interestingly they’ve  credited my account with £50 already with the referral bonus from sign up. 

The difficulty is, I don’t know how reliable the “online waiting list’ is, will they just call you when an appointment is available or will you be forgotten or fall thru the system…..perhaps someone else with this experience will be able to advise. Personally, I’d call them, speak to someone and get it booked in. I doubt the go tariff will change anytime soon as it was only recently increased after nearly 2 years at the same price. Good luck 

tlcgrantham

I think you’re right. I’m not going to rely on them contacting me but I do have a link they gave to see appointments available in my area. It’s showing none available at the moment but I’ll keep checking and follow it up with a phone call later. 

orangesnaps

Irish_Steve said:

orangesnaps said:

Has anyone with a fixed tariff received an email like this?
"We thought you should know that on 1st June 2021, you'll reach the end of your fixed term, and automatically moved to Flexible Octopus: our always great value variable tariff. "
my fixed term ends on Feb. 2022 so this is really frustrating as I've been dealing with a dispute on the opening meter reading as they didn't use that reading that I've taken with a photo for record purposes while my previous energy supplier used that. The amount is not a lot but it was the principle of the matter and then to receive this email this morning is just the cherry on the cake. 

I replied earlier but here`s an update on that email - Octopus have confirmed it was a system error but you may wish to contact them yourself. To be fair, they responded to me with 40 mins of me emailing them

Hello, 
If it’s a genuine system error, I hope they can correct and change it back to the previous tariff. The tariff for my electricity has changed today as stated as on their email (change was due on June 1, 2021). Gas hasn’t been affected.  

I’ve had two replies from my email to them but they never said anything about a system error

niktheguru

orangesnaps said:

Irish_Steve said:

orangesnaps said:

Has anyone with a fixed tariff received an email like this?
"We thought you should know that on 1st June 2021, you'll reach the end of your fixed term, and automatically moved to Flexible Octopus: our always great value variable tariff. "
my fixed term ends on Feb. 2022 so this is really frustrating as I've been dealing with a dispute on the opening meter reading as they didn't use that reading that I've taken with a photo for record purposes while my previous energy supplier used that. The amount is not a lot but it was the principle of the matter and then to receive this email this morning is just the cherry on the cake. 

I replied earlier but here`s an update on that email - Octopus have confirmed it was a system error but you may wish to contact them yourself. To be fair, they responded to me with 40 mins of me emailing them

Hello, 
If it’s a genuine system error, I hope they can correct and change it back to the previous tariff. The tariff for my electricity has changed today as stated as on their email (change was due on June 1, 2021). Gas hasn’t been affected.  

I’ve had two replies from my email to them but they never said anything about a system error

email again asking for specific informtion....otherwise call them!

Telegraph_Sam

niktheguru said:

Telegraph_Sam said:

Even at current rates Tracker still seems (for me) to be cheaper than the Octopus fixed alternatives. I have not worked through every one but now that I see the filters this makes the job more practicable.

I would still urge you to think about octopus go faster, despite the rate increase. I know there is the stumbling block about you not being keen on a smart meter.
Looking at my numbers, my daily Kw/h rate when i am charging my electric car averages to 8p/kwh.
When i am not doing any EV charging my rate averages at 11p/kwh (using 13kwh for the day) - the only change in "behaviour" is to ensure we do the washing machine/drying after 8.30pm rather than during the day time.
This is far below tracker will achieve, and i havne't had to change my behaviour much at all. Even looking at their peak rate now increasing by just under 2p/kwh, my daily average charge would only increase to 12p/kwh.

I would strongly suggest you think about octopus go faster.....if still not convinced I would suggest you leave octopus and go to someone like neon reef!

Doing a quick scan of the market I came to the conclusion that as at end May / beg June there were few if any alternative front runners offering a fixed rate with significant savings compared with my current ("inflated"?) variable Tracker tariff. Neon Reef's new variable rate Marine v 3 was the exception. Similar story with gas but here the competition is stronger led by Avro fixed and Igloo variable tariffs.  Surprising in view of the latest price rises.

bristolleedsfan

Telegraph_Sam  How much do you use/spend in £ both fuels during summer months including standing charge