Buyer says item not received. Tracking says otherwise

makeyourdaddyproud

theonlywayisup wrote: »

No, your compensation is up to the value of your insurance or the value of the item, whichever is lower.

I think you're wrong.

I say this because a counter assistant told me specifically (some time ago) that you are not covered for an item's part value, though this may have changed in that time.

theonlywayisup

makeyourdaddyproud wrote: »

I think you're wrong.

I say this because a counter assistant told me specifically (some time ago) that you are not covered for an item's part value, though this may have changed in that time.

Counter assistants are invariably wrong. I say wrong, they are generally trying to upsell the next service.

As long as you have sent the item by the correct service (ie no jewellery in standard mail) then you will be insured up to the value of that service.

Although I am a business, I use Royal Mail Tracked which covers me for £50. Claiming for items which are more expensive that that is not an issue and they are paid out without problem but only to the £50 cap (and that's my purchase price, not the sale price they pay).

lovinituk

makeyourdaddyproud wrote: »

I think you're wrong.

I say this because a counter assistant told me specifically (some time ago) that you are not covered for an item's part value, though this may have changed in that time.

Don't listen to post office staff, they often don't have a clue about RM T&Cs!!

It's perfectly clear here - http://www.royalmail.com/personal/uk-delivery/signed-for-1st-class#faq-20847745-20846040

"Royal Mail Signed For® items are covered against loss or damage up to the sum of £50 or the value of the item, whichever is lower."

makeyourdaddyproud

You cleared it thanks.

Postage fee refund plus compensation on the basis of actual loss, where evidence of posting and value can be provided. This is subject to the maximum payable being to the lower of the market value and £50. Unless enhanced compensation has been purchased in which case compensation up to the lower of the market value and £250 may be paid.

So, by implication part loss is covered.

That counter assistant has worked at our local PO for at least 2 years. To ill-advise this fact by then saddens me...

theonlywayisup

makeyourdaddyproud wrote: »

You cleared it thanks.



So, by implication part loss is covered.

That counter assistant has worked at our local PO for at least 2 years. To ill-advise this fact by then saddens me...

Yes, part loss as long as the correct service was used.

Send £80 of jewellery and it's a no go. £80 as per this OP and only £50 is covered.

Counter assistants in the PO are there to upsell where possible. Unfortunately it means they frequently give out incorrect information.