Buyer says item not received. Tracking says otherwise

theonlywayisup

rose28454 wrote: »

I was trying to say I am not new to EBay. I dont see how the delivery can be disputed if its signed for. WE will see what he comes back with. I am an honest ebayer and I had an odd feeling about this one as he beat me down on price and encouraged me to send it 2nd class?

Deliveries can be disputed despite the signature. You are the contract holder so it is you that needs to dispute it with the carrier (if this is the case here).

I have not 'lost' a disputed carrier case and when compensated I ensure the customer is refunded or has a replacement sent.

rose28454

theonlywayisup wrote: »

Deliveries can be disputed despite the signature. You are the contract holder so it is you that needs to dispute it with the carrier (if this is the case here).

I have not 'lost' a disputed carrier case and when compensated I ensure the customer is refunded or has a replacement sent.

Either the sender or recipient can dispute it and the buyer messaged me this morning to say he did not sign for it and will investigate.

martindow

rose28454 wrote: »

Either the sender or recipient can dispute it and the buyer messaged me this morning to say he did not sign for it and will investigate.

The buyer is likely to find that the carrier will not help or give them much information as it is the sender who has the contract with them. I agree with other posters that you should be dealing with this.

You will win in a Paypal or Ebay dispute with your evidence of delivery, but your buyer should not lose out if the parcel has disappeared on the doorstep.

theonlywayisup

rose28454 wrote: »

Either the sender or recipient can dispute it and the buyer messaged me this morning to say he did not sign for it and will investigate.

Most carriers will only let the sender, the person with the contract, make any dispute/claim.

This feels like hard work to get you to realise you do have a responsibility. I can't imagine how your buyer may feel.

alykatz

I am probably wrong but im sure ive seen regulars on here stating that items sent via RM need to be insured for the correct value for the sender to make a successful claim?
And if thats true wouldnt the sender have problems making a claim?

Also i think the OP needs to be chasing this up as although you can prove delivery its not beyond the realms of possibility the buyer hasnt received it.

theonlywayisup

alykatz wrote: »

I am probably wrong but im sure ive seen regulars on here stating that items sent via RM need to be insured for the correct value for the sender to make a successful claim?
And if thats true wouldnt the sender have problems making a claim?

Also i think the OP needs to be chasing this up as although you can prove delivery its not beyond the realms of possibility the buyer hasnt received it.

Royal Mail will allow you to claim up to the limit you have insured for if the item's value is more than that. If you send an item which is £25 on the standard service with certificate of posting, you will be allowed to claim £20. They won't prevent you claiming just because you didn't insure it to £25.

However, you can't claim anything if you sent an item via the wrong service. If you send a £20 gift voucher via first class and it get's lost, you can't claim anything as vouchers need to be sent by Special Delivery.

What compensation is provided?
Every 1st/2nd Class item is covered against loss or damage up to £20 or the value of the item, whichever is lower. Compensation for valuables, such as money and jewellery, is not available on this service

alykatz

theonlywayisup wrote: »

Royal Mail will allow you to claim up to the limit you have insured for if the item's value is more than that. If you send an item which is £25 on the standard service with certificate of posting, you will be allowed to claim £20. They won't prevent you claiming just because you didn't insure it to £25.

However, you can't claim anything if you sent an item via the wrong service. If you send a £20 gift voucher via first class and it get's lost, you can't claim anything as vouchers need to be sent by Special Delivery.

Thanks i knew there was something but wasnt sure exactly what and as the OP mentioned the item was worth £80 i wast sure if they would be able to claim.

theonlywayisup

alykatz wrote: »

Thanks i knew there was something but wasnt sure exactly what and as the OP mentioned the item was worth £80 i wast sure if they would be able to claim.

2nd class signed for covers for up to £50. The OP said it's an £80 sale, that may not be the value. Either way, the OP will be able to claim up to £50 if it is lost.

It isn't fair for the buyer to be out of pocket.

soolin

Signed for covers up to £50 and for business sales the seller only gets back the item cost, not the eBay price if a claim is made.

theonlywayisup

soolin wrote: »

Signed for covers up to £50 and for business sales the seller only gets back the item cost, not the eBay price if a claim is made.

Yes, I'm assuming the OP isn't a business seller due to the nature of her post.