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Eligibility calculator

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Hi, I was just wondering if anyone else has had the same issue with using the Eligibility calculator? I have used this tool for the past 5 years and now its unable to find me? I am on the electoral role and have looked into my credit report and nothing is flagging up to suggest why I can't be found? or why no other credit card companies are able to locate me at my current address which I have lived at for 5 years? This means I am unable to apply for any credit cards or loans?! Help

Comments

  • Hello Hmedds,

    Not of any use to you, but I am having exactly the same problem.

    I have my credit report and all of my information is on there; I'm on the electoral roll, I've checked the name and address, and all of the credit history. Yet I applied for another bank (current) account recently and their search came up.

    Some years ago I worked hard to get my credit rating better and now this. I'm really at a loss as to why this is happening.

    Any assistance would be helpful.

    Thanks in advance.
  • National_Debtline
    National_Debtline Posts: 7,998 Organisation Representative
    Tenth Anniversary 1,000 Posts Combo Breaker
    Hi

    Is this the MSE eligibility calculator? It's possible it could be a technical issue so you could contact someone that runs the site to ask. I'm not sure who the best person to contact would be though.

    James
    @natdebtline
    We work as money advisers for National Debtline and have specific permission from MSE to post to try to help those in debt. Read more information on National Debtline in MSE's Debt Problems: What to do and where to get help guide. If you find you're struggling with debt and need further help try our online advice tool My Money Steps
  • Gerrymouse
    Gerrymouse Posts: 53 Forumite
    I know this post is old but I have tried twice to use the eligibility calculator in the last 6 months, first time I wasn't registered but I have now been on the electoral for 4 months, lots of credit things happening and I check my equifax account monthly and nothing untoward so cant MSE find me?
  • Gerrymouse
    Gerrymouse Posts: 53 Forumite
    No one on the MSE team can help me ??
  • Dobbibill
    Dobbibill Posts: 4,191 Ambassador
    Part of the Furniture 1,000 Posts Mortgage-free Glee! Name Dropper
    Do you have lots of other information on your CR?

    Have you got plenty of data like current accounts, mobile phone contracts and other information as well as your ER?
    I’m a Forum Ambassador and I support the Forum Team on the Budgeting & Bank Accounts, Credit Cards, Credit File & Ratings and Energy boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

    If you can't be the best -
    Just be better than you were yesterday.
  • Gerrymouse
    Gerrymouse Posts: 53 Forumite
    Yes I have old debts and loans going back several years which have now been settled, current bank account since 1993, mobile phone contract (now closed as I have a work one), current credit cards and a catalogue with zero balance but open. I've had a footprint for many years and stable home life etc.
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