1990s PPI...

jellybaby1968

I took out a bank loan from TSB in 1990 and then Lloyds TSB in 1999. I had my current account with them and the loan payments came out of that account. Both loans were paid off without any issues. I very strongly believe I had PPI on both loans but have no reference numbers or paperwork. I do know the current account number and approximately how much each loan was for and over what period they were paid. At the time I took out the loans (and possible PPI) I had complex pre-existing health issues.

I completed the standard PPI claim form for both loans and sent them off in October last year. Unsurprisingly Lloyds are not being very helpful at all! They did refer me to their DSAR team but I'm not sure their records will go back to the 1990s. Should I persist or am I a flogging a dead horse and stand no chance of a resolution? At this stage I can't prove I had PPI, but neither can Lloyds prove I didn't!

Any advice would be appreciated...

[Deleted User]

Lloyds don't have to "prove" anything. The burden of proof is with you as the potential complainant. If you have no evidence, and the bank hasn't, then any complaint is dead in the water.

The two dates you mention are both decades ago, it's up to you whether you want to spend £20 (£10 for each) to probably find that there are no longer any records of your old loans and any PPI that might have been.

Incidentally, even if you found that you did have PPI twenty seven years ago, you'd still need to provide a robust mis-selling complaint in order that it be refunded to you.

The time that has passed, coupled with a total lack of documentation on your part makes this look like a dead duck, I'm afraid.

jellybaby1968

Yep, I thought as much... Just wanted that bit of clarification! Thank you...

cms-help

I do know I had it on a 24 month loan that I took out with natwest in the 1990s. I asked them for information on it based on my historic address information which they supplied about 6 weeks after I requested it. I believe it was mis-sold as it was an advised sale and the adviser did pressure me into having it. At the time the company I worked for had a 2 years full-pay sickness policy so there was never any issue with being unable to meet repayments. So I have submitted the complaint and will see what happens.

So there's a chance your records are still there somewhere. Mine were and I hadn't banked with nw for years and years.

dunstonh

I believe it was mis-sold as it was an advised sale and the adviser did pressure me into having it.

Interesting. Most advisers never got near loan PPI. Most bank sold loan PPI was done on a non-advised sales basis by bank clerks. Not advisers.

sun73

cms-help wrote: »

I do know I had it on a 24 month loan that I took out with natwest in the 1990s. I asked them for information on it based on my historic address information which they supplied about 6 weeks after I requested it. I believe it was mis-sold as it was an advised sale and the adviser did pressure me into having it. At the time the company I worked for had a 2 years full-pay sickness policy so there was never any issue with being unable to meet repayments. So I have submitted the complaint and will see what happens.

So there's a chance your records are still there somewhere. Mine were and I hadn't banked with nw for years and years.

I'm glad to hear that NatWest found your loan, I hope your complaint has a successful outcome. My experience is the opposite. I've been a customer since 1984 and repaid a NatWest loan in 1992, yet they cannot find any records about it.
With reference to the original post I would send a DSAR and see what it produces. Obtaining copies of historic transaction histories can also be useful for locating loan PPI reference numbers.

sun73

dunstonh wrote: »

Interesting. Most advisers never got near loan PPI. Most bank sold loan PPI was done on a non-advised sales basis by bank clerks. Not advisers.

Can you explain the difference between a bank clerk recommending PPI is added to a loan or a bank advisor? Why is it classed as non advised?

cms-help

That may be my mistake. I distinctly recall the sale, having made an appointment, being taken into an office, discussing what the loan was for, terms and being advised to take PPI. It seemed to be the "done" thing at the time. So whether that was a bank clerk or an advised sale, I don't know but that's what happened. Either way, I didn't need it due to a generous employment package.

dunstonh

sun73 wrote: »

Can you explain the difference between a bank clerk recommending PPI is added to a loan or a bank advisor? Why is it classed as non advised?

Bank clerks are doing it under a non-advised sales process. They are not advising people. They are trying to sell it. That said, some non-advised cases have been classified as advised because the clerk went too far and the evidence backs that up.

Advised sales and non-advised sales have different standards. Advised takes longer and has a better audit trail (in theory).

It would be a complete waste of money to use an adviser on a loan. Advisers cost too much and come with too much regulation and compliance to be dealing with little stuff. Bank clerks doing it non-advised are much cheaper.

vegas123

jelly baby, if you ring up lloyds loans 0800 092 2290 they can go back to 2000 and give you all the information you need. They gave us loan numbers, amounts, how long we had them and if there was PPI on them. Just need your name old address and account number.

[Deleted User]

jellybaby1968 wrote: »

I took out a bank loan from TSB in 1990 and then Lloyds TSB in 1999.

vegas123 wrote: »

they can go back to 2000 and give you all the information you need

Since both of his loans predates 2000, your response isn't relevant to the OP's predicament. In addition, he's already been in touch with Lloyds who were indeed unable to help….