Lloyds refuses to give me a contactless debit card...

KJSmith

grumbler wrote: »

How "somebody in a branch" is different from from people on the phone that "didnt seem to care" despite seeing absolutely the same information?

The OP didn't say they phoned.

They don't see the same information.

grumbler

KJSmith wrote: »

The OP didn't say they phoned.

OK, have I misread the OP then?

Who are 'they' who told the OP recently that the system didn't give them the option and who "didn't seem to care"?

If 'they' were in a branch, why do you advise to go to the branch again?

cheesetoast

Could you get a prepaid card that has contactless, like the Optimum card (http://www.myoptimumcard.co.uk/), top that up from the Lloyds account, then use it for your contactless needs?

jonesMUFCforever

KJSmith wrote: »

The computer decision isn't always right. The bank acknowledges this and has a process in place whereby if the customer meets certain conditions and somebody in a branch is willing to support the case then they would be able to refer to their lending team to authorise a contactless card.



As mentioned above, where the customer is not automatically eligible for a contactless card, this automated decision can (very easily) be overturned by their lending team.

On what grounds?
If their own internal score has decided he is not eligible for a contactless card there must be a very good reason for the lending team to look at it - something like a big lottery win or other windfall.

diamonds

Use your feet...

KJSmith

grumbler wrote: »

OK, have I misread the OP then?

Who are 'they' who told the OP recently that the system didn't give them the option and who "didn't seem to care"?

If 'they' were in a branch, why do you advise to go to the branch again?

The person the OP spoke to last time didn't know what they were doing.
If you were to prompt them to check with their lending team (as I suggested in my first post) they would hopefully look up the process to follow.

jonesMUFCforever wrote: »

On what grounds?
If their own internal score has decided he is not eligible for a contactless card there must be a very good reason for the lending team to look at it - something like a big lottery win or other windfall.

PM'd you.

System

What's the big deal with a non-contactless debit card?

starM

OP This is the address for the lending department. You may want write to them:-

Personal Lending Decisions
Excel House
30 Semple Street
Edinburgh
EH3 8BL

The similar happened to my sister with her TSB account. She has a afew years old default on her credit report. Been to the branch and was told she is not eligible for a contactless card.

Afew days later she decided for 2nd TSB current account online. This accoint came with a contactless card.

Not sure why it wasent offered on 1st accoint but on 2nd account it did. It may be due to external credit search.

Dizzee_Rebel

Its not TSB.

Your not getting any cashback.

Whats all the fuss about?

Flobberchops

Lloyds are a good couple of years behind the curve if that's their policy. Contactless cards are becoming the industry standard for non-basic accounts. Why not do your banking with somebody more progressive, while fulfilling the bare minimum for Club Lloyds etc.