Globber scooter 3 month warranty

paul2louise

My mum bought my 4 year old son a globber scooter from amazon in november as an early christmas present as he just started school. Yesterday on way home from school (10min journey) the brake snapped straight off. Feeling that amazon is a safe place to buy from and offer good customer service i told her to contact amazon and see what they could do. She recieved a reply from the seller that the scooter had exceeded its 3 month warranty. I have looked on the website and facebook page and i cannot see anywhere a mention of 3 month warranty. He is only 4 just turned 5 last week. I didnt expect to buy a £50 scooter than is only going to last 3 months. His school shoes last longer than this. They are offering a replacement part at £6.95.
I know i dont have much chance with this and just need to buy another brake but its going to be an expensive scooter if i have to keep replacing parts every few months.

Just feeling a bit disappointed.

Thanks

unholyangel

Is the seller located in the UK?

paul2louise

unholyangel wrote: »

Is the seller located in the UK?

Got this address off website

Globber Scooters UK, Unit A3, Westfield Business Park, Long Road, Paignton, Devon, TQ4 7AU

But the seller is greenover action sports

About Greenover Action Sports
Welcome to Greenover Sports - A leading Action Sports Importer and Distributor in the UK & Europe


The family business was founded in 2010 and represents some of the Worlds best Action Sport brands. Greenover covers a wide variety of sports but mainly specialises in the Scooter, Skate and Mountain Bike disciplines. Since its beginning's it has played an integral part in the successful growth of the Stunt Scooter scene throughout Europe with putting on events, competitions, Academy tours, shop demos, Scooter training weeks.

unholyangel

paul2louise wrote: »

Got this address off website

Globber Scooters UK, Unit A3, Westfield Business Park, Long Road, Paignton, Devon, TQ4 7AU

But the seller is greenover action sports

About Greenover Action Sports
Welcome to Greenover Sports - A leading Action Sports Importer and Distributor in the UK & Europe


The family business was founded in 2010 and represents some of the Worlds best Action Sport brands. Greenover covers a wide variety of sports but mainly specialises in the Scooter, Skate and Mountain Bike disciplines. Since its beginning's it has played an integral part in the successful growth of the Stunt Scooter scene throughout Europe with putting on events, competitions, Academy tours, shop demos, Scooter training weeks.

The company was registered 2006. Although they did change their name in 2009 and their registered office was changed in 2010. Directors named now are the same ones that were appointed back in 2006 and are named directors for several companies (didn't look further into them but seem to be other sports/scooter companies)

Now technically you have no rights as your mum was the one who purchased it. But she should contact them and remind them that faults that occur within the first 6 months from purchase are assumed to be inherent and it is for the retailer to prove otherwise.

You mum could also contact amazon and see if they will get involved - although I suspect they might do so if the seller isn't complying with the A to Z guarantee.

The only thing I would add is the possibility the damage could (not saying it has!) have been caused by letting the scooter fall to the ground when dismounting. Tends to be the handlebars that bear the brunt of the impact and brakes tend to be near the end of handlebars.

paul2louise

unholyangel wrote: »

The company was registered 2006. Although they did change their name in 2009 and their registered office was changed in 2010. Directors named now are the same ones that were appointed back in 2006 and are named directors for several companies (didn't look further into them but seem to be other sports/scooter companies)

Now technically you have no rights as your mum was the one who purchased it. But she should contact them and remind them that faults that occur within the first 6 months from purchase are assumed to be inherent and it is for the retailer to prove otherwise.

You mum could also contact amazon and see if they will get involved - although I suspect they might do so if the seller isn't complying with the A to Z guarantee.

The only thing I would add is the possibility the damage could (not saying it has!) have been caused by letting the scooter fall to the ground when dismounting. Tends to be the handlebars that bear the brunt of the impact and brakes tend to be near the end of handlebars.

I have told my mum all this. She is going to contact Amazon for me. The brake i at t the back covering the back wheel. It's like a strip of metal that just broke in half. Thanks for the advice

GreatBeyond

unholyangel wrote: »

You mum could also contact amazon and see if they will get involved - although I suspect they might do so if the seller isn't complying with the A to Z guarantee.

The Amazon A to Z guarantee will only cover defective items if it's reported to the seller within either 14 or 30 (can't actually remember) days since the item was received.

Amazon can however send an email to the seller on your/your mums behalf which can sometimes trigger sellers in to action!

paul2louise

GreatBeyond wrote: »

The Amazon A to Z guarantee will only cover defective items if it's reported to the seller within either 14 or 30 (can't actually remember) days since the item was received.

Amazon can however send an email to the seller on your/your mums behalf which can sometimes trigger sellers in to action!

Well she has contacted globber directly who are looking into it and also amazon telling them what reply she received from the seller. Lets see what happens over the weekend. Neither of us can do much more now till we see what they come back with. I hope they respond otherwise there will be additional bad reviews appearing on amazon as i have read a few appeari since we bought the scooter saying the same thing. Typical that no bad reviews when she bought it.

unholyangel

GreatBeyond wrote: »

The Amazon A to Z guarantee will only cover defective items if it's reported to the seller within either 14 or 30 (can't actually remember) days since the item was received.

Amazon can however send an email to the seller on your/your mums behalf which can sometimes trigger sellers in to action!

Slight typo/omission on my part, it was meant to read "although I suspect they might only do so if the seller isn't complying with the A to Z guarantee"

paul2louise

This is the reply i received from Amazon


> We are writing to you regarding your recent A-to-z Guarantee claim for order 204-8579620-7517146.
>
> In order to benefit from the A-to-z Buying Guarantee any issue with the item has to be reported within 30 days of receipt of your order.
>
> You are not eligible for an A-to-z Guarantee claim for this order as you did not contact the seller to make return arrangements for the merchandise within 30 days of receipt.
>
> Your Guarantee claim for order has been closed.
>
> You should contact the seller and give them an opportunity to resolve your concerns. If the seller does not provide a satisfactory remedy, you may wish to contact your card provider as soon as possible and request a “chargeback” on the amount paid (i.e. a refund to your payment card). You should explain to your card provider the reason why you’re seeking a chargeback. Your card provider should then advise you of any additional information it requires from you and the outcome of its decision.
>
> If this is a defective or damaged item, it is possible that it is under warranty with the manufacturer. We advise that you contact them for assistance. In many cases, they are willing to repair or replace defective products.
>
> More information regarding Marketplace and Merchant returns are found by visiting the URLs below:

paul2louise

Yesterday the height adjuster button came off inside the stem of the handle bars and the spring has broken. The scooter is jinxed. So my mum sent a request to Amazon to asked for refund as we are sick of this scooter.

She has had this reply

Greenover Action Sports has closed your return request. The reason for the closure of your request is: Return period has expired
>
> Seller comments: As with previous correspondence - item is well outside of warranty period as well as return period. The warranty period is 3 months from date of purchase. Returns period is within 30 days of purchase as per UK regulations.

I cannot believe what a rubbish scooter this is. My son is only just 5 and uses it twice a day for total of 20 mins.
I am disappointed Amazon and the seller greenover sports. I don't really know what else to do

unholyangel

You could try appealing to amazon that the retailer is in breach of contract - UK legislation forms part of your contract with them by default and they are in breach of the consumer rights act.

The consumer rights act states faults that appear within the first 6 months are assumed to be inherent. Further to this, placing a time limit on claims which seek to free the retailer from their legal obligations or using terms which limit or restrict a consumers statutory rights can amount to a criminal offence.

If amazon aren't willing to help though, you'd be looking at sending a letter before action then starting proceedings if that fails.

However bear in mind your mum needs to do this - usually unless they're aware at point of purchase that its a gift, statutory rights don't transfer and remain with the purchaser. In other words, you have no contractual or statutory rights, just your mum does.