Were we right to walk out?

pendragon_arther

shezzone wrote: »

Boy this opened a burrito of worms!
My son has been in touch with the company. This was their reply:


Thank you for contacting us to tell us about your recent visit to the above restaurant.

We are sorry that you were disappointed with the level of service you received on this occasion. Our aim is to provide our guests with a positive dining experience, however from the information you have provided, we have clearly failed in our goals to achieve this.

Your information has been passed to the Area Manager responsible for the restaurant, who will be personally reviewing your complaint with the management team. To ensure the specific issues you have raised regarding the speed of service are addressed, they will investigate the matter fully. With regards to the front of house computer, staff have been reminded to ensure that this is locked when not in use.

As a gesture of goodwill, we have attached a voucher as a way of apologising. This can be used at any of our restaurants at your convenience. Please ensure you are able to show a member of our team a copy of the voucher when you visit.

Please rest assured all guest feedback is treated very seriously and the restaurant management team will work closely with the Area Manager to resolve the issues you have raised ensuring we deliver a positive dining experience on your next visit.

Thank you for bringing this matter to our attention. Guest feedback is vital and assists us in providing a better service to all our guests.

Yours sincerely,



Guest Services Team



Thanks for your input.

Aren't cyber saints great? There's a lot of 'em about.

The-Truth

ThumbRemote wrote: »

You cannot force them to come and process your payment.

How about leave the money on the table?

No cash on you? Post it through the letterbox the next day or a letter saying which bank account to send the cash.

It's not that difficult thinking of a way to pay.

It's just sometimes stuck up modern culture that tries to come up with perfectic excuses not to pay what they owe.

If you ate it pay. Didn't like the service then don't leave a tip!

jaybeetoo

Similar thing happened to me but I also had a taxi waiting. I left them my name and phone number. They called me the following day and I paid (no tip!).

ScorpiondeRooftrouser

When you eat in a restaurant, you are not paying the bill for the food and tip for the service.

What you pay covers the whole experience of eating out. The cost of the food is a tiny part of that. You are paying effectively for entertainment once you get beyond transport cafe level.

If your experience is poor because of bad service there is no reason you should be expected to pay the full amount, and all decent restaurants recognise that. I have had unsolicited bill reductions due to slow service from a number of hardly top line restaurants, and I expect most other people have as well.