Taking BT to court

pmduk

If you sue BT you're throwing good money after bad in my opinion. Forget fibre. You have no contract for fibre. it was never available. They have spent a good deal of money trying to sort out your problem, bear in mind there is no promise on a residential contract of a service level standard.

Spookieuk

You aren't promised a fault free service in the T&C's. They don't have to pay you for the days you take off work either. In all likelyhood it would cost you more to take them to court.

Kernow666

look forward to many more posts from the OP claiming they are going to sue whoever has let them down


great thread on the eBay boards running at the moment regarding an iPhone

mije1983

bolyki wrote: »

60£ was not for 3 days. It was for two months since october where the broadband wasn't usable.

Then definitely bite their hand off! It's very unusual to be offered anything until the problem is resolved.

If you need a near guaranteed connection, you have to stump up for a business contract. It's up to you to weigh up the benefits against the extra cost.

Unusable?!? :rotfl:
I (and I'm sure many others do) managed to survive on a lower speed than that for years until I upgraded to fibre late last year. Not exactly unusable!

bolyki wrote: »

What loss? I lost around 10 days of not working because I had to stay at home?

When you go to court, you need to prove your losses. So you will need your employer to write a letter that states how much money you lost by taking the time off.

kwikbreaks

bolyki wrote: »

I am a heavy user, I need about 6-900GB/ month.

Thats not a heavy user that's a staggeringly heavy user. 2Mbps won't deliver 900GB in a month so you'll be needing to change your usage regardless.

bolyki

1, I love how people just connect things up and think I sue just everyone lol. I'm not into suing anyone else now. I really dislike that now some of the replies just make me feel I've done something bad lol.

2, Yeah BT's 2megs is way under that. Well' I guess then I'm stuck with the ombudsman.

3, I used to have 8megs, which was good enough for that

macman

No business contract means no SLA means no compo-all you will get is a credit for the downtime, and maybe a small goodwill payment if you push for it.

cajef

bolyki wrote: »

1, I love how people just connect things up and think I sue just everyone lol.

What do you expect people to think, two threads started on these forums both threatening to sue someone.

pathtofreedom

What are you using the internet for exactly? I only have 2meg but unlimited downloads. I work from home which involves hours on Voip, webex etc, as well as being a netflix / nowtv addict and can do all that at once with no problems.

As others have said you might be able to get a reduction in your bill for the 3 days you had no service, so what ever it costs divded by number of days in a month, times 3 is what they'd owe you.

You're not guaranteed any speed with any isp, it is always UPTO a certain speed. Unless you can get fibre, or virgin or something not on BT's network, it won't matter which isp you switch too either, as they will use the same infrastructure so you'll get the same speeds.

You mention bt testing the line, have you checked your router settings or tried a different one to see if that is causing any issues?

onomatopoeia99

bolyki wrote: »

4G is not an option. I am a heavy user, I need about 6-900GB/ month.

You need a permanent circuit, aka leased line. You can have those as fast as you want and they come with comprehensive SLAs.

You won't get compensation for consequential losses on a domestic broadband contract, and I'm sure if you read the contract you agreed to it will state this.