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Won & paid for but no seller contact?

135

Comments

  • catt_2
    catt_2 Posts: 356 Forumite
    Fay,

    Paypal took the payment straight from my bank account, so debit, not credit card.
  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Mortgage-free Glee!
    catt wrote: »
    Fay,

    Paypal took the payment straight from my bank account, so debit, not credit card.

    Ok, not the end of the world. Ring the number and find out the deal with the seller. If necessary, you can then start the dispute.
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • catt_2
    catt_2 Posts: 356 Forumite
    Fay

    I just rang from my mobile. "You have dialled an incorrect number. Please check the number and re-dial."

    From my landline the line is dead.
  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Mortgage-free Glee!
    Ok, go to paypal, click on your payment and and open an item not received dispute.
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • catt_2
    catt_2 Posts: 356 Forumite
    Fay

    What about finding the seller's address from the electoral roll and going round there to collect my bathtub? I'm pretty sure the name on Paypal is the seller's real name.

    Should I notify Ebay of the false name and invalid tel. no. at this stage?
  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Mortgage-free Glee!
    catt wrote: »
    What about finding the seller's address from the electoral roll and going round there to collect my bathtub? I'm pretty sure the name on Paypal is the seller's real name.

    You could try it, but I have to say I wouldn't welcome you with open arms if you came to my house without warning.
    catt wrote: »
    Should I notify Ebay of the false name and invalid tel. no. at this stage?

    No, because there's a fair chance it will get him suspended, and that might complicate the dispute.
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • catt_2
    catt_2 Posts: 356 Forumite
    Thanks Fay. I will follow your advice and let you know the outcome.

    Obviously I'm very disappointed as I wanted the bath.:mad:

    Catt
  • papito
    papito Posts: 365 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I think you have to wait 8 or 10 working days before opening a dispute and then another 10 days to allow the seller to reply, then close the dispute (escalate) and wait another 3-4 weeks for paypal to make a decision.
    Not sure if you want to wait all this time....Good luck
  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Mortgage-free Glee!
    It should be possible to open a dispute now.
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • catt_2
    catt_2 Posts: 356 Forumite
    fay

    I have opened a paypal dispute as you recommended, thanks.

    I have not disputed on ebay yet.

    It seems all paypal can do is refund my money. They wont force the seller to hand over the goods.
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