Windows 10 bricked my all-in-one HP desktop

Oblivion

Weren't HP on the brink of giving up computer production not so long ago? Not sure which is the greater evil ... HP or Microsoft for the Windows 10 failure.

custardy

Jivesinger wrote: »

It seems to be an issue with all-in-ones; there's a thread over here about a Dell model of All-in-One which also just black-screens with no ability to see BIOS messages after Windows 10 was installed.

You'll note that one intrepid user did finally manage to get in, but it clearly wasn't easy.
http://www.tenforums.com/general-support/35636-windows-10-killed-my-dell-xps-2710-a-post579691.html#post579691

Its funny. I have an old (came with Vista) Vaio all in one.
Whilst it has upgraded to W10. It is sluggish and no fettling seems to be able to improve it.

Jivesinger

Oblivion wrote: »

Not sure which is the greater evil ... HP or Microsoft for the Windows 10 failure.

In this case: Microsoft.

They are pushing Windows 10 so hard, but aren't adequately checking whether the correct drivers are in place, which is my guess at the problem here.

If Microsoft weren't so aggressive in their upgrade policy, or allowed people to choose their own updates/drivers (eg. with Windows 8.x you have far more control), then life would be easier.

For machines where the right drivers exist, Windows 10 is a decent product, but Microsoft need to ease off on being so pushy about upgrades and updates.

baza52

Lets remember that MS do not write the drivers for the manufactures, its up to the manufactures to provide them for any new OS that's released.

When I checked the HP site it clearly said "If your Windows 7 or 8 PC was manufactured before August 2013 or is running Windows XP or Windows Vista, HP cannot confirm it can be upgraded to Windows 10."

Jivesinger

baza52 wrote: »

Lets remember that MS do not write the drivers for the manufactures, its up to the manufactures to provide them for any new OS that's released.

But Microsoft heavily promote installation of Windows 10 on computers and in this case have reported the machine as compatible when it isn't, or the drivers don't exist.

yulita11 wrote: »

This Sat I have checked my desktop compatibility etc

... and (probably) Microsoft then install the wrong driver, without giving the user control.

If Microsoft automatically said all machines not verified by HP weren't compatible with Windows 10, then no problem, but they aren't doing this.

It's Microsoft that are being pushy about the Win10 upgrade, not HP.

In Windows 8 you could block installation of drivers at upgrade time, which I needed to do because when I first tried to install Windows 8, it automatically tried to install a duff driver which gave Blue Screens of Death. Being Windows 8, I could stop this and then manually install a better driver. Windows 10 doesn't allow this.

yulita11

Jivesinger, thanks a lot for pointing to the thread, I will try and follow it.

So far I've tried booting up with no HDD in, same black screen.
Tried removing CMOS battery for an hour, no luck.
Tried hitting SHIFT+various Fs, no luck, no change in sound, nothing, same black screen.

The plan for tomorrow evening: get PS2 adapter for the keyboard, and take a look at the possibility of connecting another monitor somehow (possibly USB to HDMI adapter). Although i can't see how this new monitor is going to get recognised but that's one of the steps for HP "troubleshooting".

Thank you for your posts, much appreciated. HP position remains the same: £175 for repairs. Microsoft support chat ended up with "We don't support hardware issues even if they are caused by our software OS update".

debitcardmayhem

yulita11 wrote: »

Jivesinger, thanks a lot for pointing to the thread, I will try and follow it.

So far I've tried booting up with no HDD in, same black screen.
Tried removing CMOS battery for an hour, no luck.
Tried hitting SHIFT+various Fs, no luck, no change in sound, nothing, same black screen.

The plan for tomorrow evening: get PS2 adapter for the keyboard, and take a look at the possibility of connecting another monitor somehow (possibly USB to HDMI adapter). Although i can't see how this new monitor is going to get recognised but that's one of the steps for HP "troubleshooting".

Thank you for your posts, much appreciated. HP position remains the same: £175 for repairs. Microsoft support chat ended up with "We don't support hardware issues even if they are caused by our software OS update".

It will still be USB though ......plus ca ne change pas , Try without the HDD ,and / or with a CD/DVD inserted a USB monitor adaptor will not help either I wouldn't think .

Jivesinger

yulita11 wrote: »

Jivesinger, thanks a lot for pointing to the thread, I will try and follow it.

Bear in mind that the machine in question for that thread was a Dell, so I wouldn't hold out too much hope that it will work on an HP -on the other hand, it might be worth a try.

It seems the key is to persuade the screen to show you the BIOS.

Silly question - when the machine boots up, could it be that Windows is booting OK but just no screen drivers showing you what is going in? For instance if you plug a keyboard in (assuming it has LEDs for Caps Lock etc.) , does the Caps Lock key cause the keyboard light to go on and off?

Also, what happens if, when the machine is switched on for a little while, you lean on the power button for ten seconds or so to force a full shutdown? Assuming Windows 10 got mostly installed (apart from the screen not working) it will have defaulted to 'Fast Startup' which means just pushing the power button doesn't do a full shutdown, just a form of hibernation. You might need to do a forced shutdown to recognise the keyboard in any case.

Johnmcl7

Reading that Dell thread I get the impression the issue is with the hybrid graphics system (one integrated and one discrete) as one of the people replying who is running W10 without issue is using integrated only. That would certainly explain why there is no output at all to the monitor and fiddling with the settings brings it back. From what I can gather, the OP's PC only has an integrated graphics card otherwise it could have well been a similar cause.

I've had a look through the HP Support forums for the Envy 23, I'm not sure of the model variations but there's quite a few topics reporting the same symptoms - machine powers up, fan spins but the screen remains black and can't get anything else from the machine:

http://h30434.www3.hp.com/t5/forums/searchpage/tab/message?filter=labels%2Clocation&q=envy+23&location=category%3ADesktopPC&page=1&sort_by=-topicPostDate&search_type=thread

Frustratingly the only responses seem to be from volunteer HP 'Experts' who keep linking to a largely irrelevant help article and almost none of the threads are actually answered. The only one I could find was where the motherboard was replaced which did resolve the issue. None of these black screen issues seemed to be directly related to installing Windows 10 though, in the replacement motherboard one above the person has been running W10 for months and then re-upgraded the machine to W10 without issue when they received it back.

John

paddyrg

Could also be coincidence that a component failed/cable unseated itself at similar time. Coincidences happen more often than you'd think. Number of times I'd chase what seemed like the most likely cause based on symptoms, only to find the symptoms were two separate, independent problems!