Fialle wrote: »
I echo the warning - AVOID AVOID AVOID AVOID Bristol Energy! Submitted a switch (gas) to Bristol Energy over 3 weeks ago but have not had any contact from them - no idea what is happening and when the supply will transfer. Chased this a week ago and was promised a response within 5 days and lo and behold those 5 days are now up and still no contact from them. I have no idea if the switch is going through or not. If this is how they treat customers during the important honeymoon period when they take their new business, then I fear what the next 12 months will hold. If I knew how bad they are I would not have gone near them with a barge pole. Totally unacceptable service - they don't deserve our business.
glider3560 wrote: »
I've been with them for about 6 weeks now.
Been locked out of my online account twice. First time was unlocked easily. This time, there's been no reply to my email.
Definitely not got the password wrong and the error messages are useless.
Phoned them up, but apparently they can only access accounts between 9am and 5pm on Monday-Friday. It seems as though they employ a telephone answering service to pick up calls outside these times.
Not a very good company for those who work 9-5 and want to adminster their account during the evenings and weekends.
Bristol_Energy wrote: »
We’re sorry you’ve been having some problems with your online account and for the inconvenience this will have caused. Unfortunately, we did encounter a few initial issues with our online systems, all of which we believe have now been resolved by our web developers. We are also sorry to hear you’ve had trouble contacting our customer service and that you never received a reply to our email. We agree that this is unacceptable and we are continuously recruiting more Customer Service Advisors to keep up with customer demand and ensure all emails are responded to swiftly. Unfortunately, we have not yet been able to extend our Contact Centre opening hours outside 9-5 weekdays, but this is something we hope to be in a position to address very soon. If you are still experiencing issues with your online account please do not hesitate to email our customer care team at [EMAIL="customercare@Bristol-Energy.co.uk"][email protected][/EMAIL] who will only be too happy to help resolve the issue.
glider3560 wrote: »
Thanks for the reply. A few hours after posting here (late in the evening), someone (presumably from home) sent me an email to get it all resolved. Presumably they read my post here and tied it up to my account. All is good now and the teething issues seem to have disappeared.
Ailin wrote: »
Hey Magenta, do you have any update?
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