eDicky wrote: »
I decided to give them a chance, for a substantial saving, and been with them 2+ months. The switch went through smoothly and quietly, I phoned once to check something and was answered promptly. They send bills as an email attachment, so there's no need to go online and remember log in password to see it, which I find convenient (high security doesn't seem too necessary for an energy bill). So, no issues so far...
Nathan94 wrote: »
Where do I start?
They don't answer the phone and take ages to respond to any other communication method
When they do contact you, they send you confusing and contradictory information
They don't put you on the tariff you request.
They increase your monthly payments
Their website is useless
They don't take meter readings, aand ignore the ones you supply yourself
Billing is a complete shambles
Do I need to go on?
How can this Forumite maximise their smart speaker?
MPs call it a 'shameful shambles'
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