Sainsburys to court

Fosterdog

snoopyginger wrote: »

From what I can see it seems to be a problem many people are facing. Like this flimsy roller may have come detached...

https://www.ifixit.com/Answers/View/206857/What+is+this+mystery+piece+I+found+inside+a+PS4's+optical+drive

You're right about price, I'm tempted to open it up and try and fix it myself using this video.

https://www.youtube.com/watch?v=PPZW4bcf1Hk

If it is what you posted in that first link, the guy who posted the photos even says he can see how that problem could easily be caused by pulling the disc out too soon while it's still being ejected or by pushing it in too quickly instead of letting it feed in automatically.

There is no way any engineer could honestly 100% say that that is an inherent fault as it is more likely to be caused by user error than a fault. They wouldn't be able to prove it for you one way or the other.

neilmcl

snoopyginger wrote: »

I've had a new reply from them. Going to get an engineers report done and then send it them and make them pay for it. Think I'll go back to my other board now. Too much hostility and people thinking I threw it out of a moving car.

You can only "make" them pay for it IF it rules in your favour, ie, proves the fault is inherent to manufacture.

Crinkmeister

snoopyginger wrote: »

I've had a new reply from them. Going to get an engineers report done and then send it them and make them pay for it. Think I'll go back to my other board now. Too much hostility and people thinking I threw it out of a moving car.

Oooh you didn't wanna throw it out of a moving car! No, no, no, you want to place it carefully on the sideboard with a little cloth underneath...Only me!!

Crinkmeister

Seriously, the repair looks quite easy. I'd be tempted to say it's not a good design, but inherently faulty might be difficult to prove. Good luck!

[Deleted User]

As a cost cutting mother with a son who has been into games consoles since he was old enough to twiddle his fingers.., I quickly learned to go online, check if a fault could be repaired, if it was common (purely because that mean YouTube might have a vid telling you how to fix the problem. Yes I was a victim of the adhesive problem with xbox consoles. I did have one repaired under warranty but eventually replaced it for a more updated model that didn't have the same 'inherent' problem.

I never expected them to last forever, didn't want to waste my time getting awkward retailers to replace or repair a console.., eventually (not going to spend money on a report that may or may not help).

Other goods I would and have persisted with replacement requests if I felt I had a case, but not with games consoles except for the once when I knew there was an inherent problem. I have also replaced DVD drives on consoles if they went. Almost expected to. I did the research before buying them and knew where the weak points were.

The days when things lasted years are long gone unfortunately. Particularly with games consoles, I know this when I buy them. I won't not buy them, because well, I have a soft spot for my son, however much I might agree that Sony and Microsoft should put more care into manufacturing a £400 console - I also live in the real world. You have a choice whether you buy them or not. You don't choose how long they last.

I have better things to do with my time than chase up for a repair, when I knew it was probably going to be a waste of my time frankly.

paddyrg

So, in summary, PS4 had a fault, retailer want a report stating that the fault is inherent (ie not down to misuse, which I expect they see a lot), but mistakenly said that they would not pay for that report. They will pay for it IF it shows the fault was inherent.

An inherent fault doesn't necessarily affect all machines, it can affect a single one, a report will tell you, so this is the next step. If the engineer open the device and find it full of dust, coins and marmalade, they'll report that a child has damaged it. If they find a pristine unit with a cog with cracks in it, or a drum with improper rubber coating, or whatever, they're going to report that and give an indication of if they believe the fault was inherent at manufacture.

Consumer electronics don't last forever, and a drive failing is a pretty common problem (they're often very cheap and nasty, modern optical drives) as they're made to a price. You may find the engineer who opens the unit can fix it on the spot for say under £50 (whatever the failure mode), in which case it's your call if you want the hassle of pressing Sainsbury's to send the unit away for repair, or just to get on with life. At 2 years old, used every day, it might be tiring a little but if they send it away, it could be away for a couple of weeks, and out of your sight. They certainly won't refund the purchase price, if they choose to refund, it'll probably be closer to the £200 level which you'd get for a boxed one from CEX or similar (I imagine these things crash in value after the first rush).

Blackbeard_of_Perranporth

BoP now provides an assistant dog, for, the hard of caring.
OP, a professional gamer, sorry gambler, bought a toy device from a major supermarket. Toy device is an interactive entertainment thing, that plays and reads a optical disc device. Unfortunately, optical disc device has been damaged during use.

OP hot trotted it to said major supermarket, stood on their high horse and told them of their rights. Major supermarket told OP to, well in a sense, stop horsing about and clear off.

Manufacturer of electronic entertainment device has offered to repair such thing for a small amount, £125.

OP is not happy. Children are not in danger.

BoP reiterates, he does not endorse the playing of violent games. Father BoP did not buy any toy gun when he was a child, except that should I wish to use a gun, to join the services. I still remove from display any gun related media in stores. And will continue to do so.

arcon5

I'm betting a refund will only amount to about £100.
They loose most of their value fairly quickly and significantly after 2 1/2 years.

What's a used console worth nowadays anyway?

Fosterdog

I'd agree with the £100 valuation, you can buy a brand new PS4 with a game for an average of £299 some on offer as low as £250 and the game included would retail for the £30-£50 mark.

A 2 1/2 year old console used daily for an hour has had almost 1000 hours of use and wouldn't be worth a lot second hand. I'd expect £100-£150 maximum as a partial refund for it

ThumbRemote

Well done MSE for removing the trolling and drivel from the usual idiots on this thread.