Sainsburys to court

snoopyginger

I've had a new reply from them. Going to get an engineers report done and then send it them and make them pay for it. Think I'll go back to my other board now. Too much hostility and people thinking I threw it out of a moving car.

snoopyginger

bluenoseam wrote: »

You're saying you were a semi-professional gamer - so let me ask you the question, how many hours do you have on your machine? The timeframe is one thing, but there's a major difference between 2 years of average use & 2 years of heavy use - which does your case fall under?

If you've been using it 12 hours a day 7 days a week over those 2 years it's not unreasonable for it to have failed by now, if you've played it for 4hrs a week it is unreasonable.

Sainsbury's are in the right here, get the report done & be told that it's not an inherent fault then see where you lie.

"I was", as in PS3 days. Not on PS4, I have a different job now. I've used it 1 hour a day on average, if that. I don't even play it weekends.

snoopyginger

So i rang Sony to get an official repair cost and they said it would be £125. They said they didn't do inspection reports either. They told me that PS4's are designed to last a "lifetime" :rotfl:

I also asked how long the warranty is on a £125 repaired PS4 and they said it was 3 months... :rotfl:

How is that legal??

The guy also said it wont be an inherent problem because they would have re-called every PS4 out there if it was.

I don't understand how the up to 6 year claims ever work if it's never an "inherent problem"?

Are there any reputable companies out there that are nationwide and do these types of reports? I'm guessing when they do them the brake the "void seals" anyway.

marliepanda

snoopyginger wrote: »

So i rang Sony to get an official repair cost and they said it would be £125. They said they didn't do inspection reports either. They told me that PS4's are designed to last a "lifetime" :rotfl:

I also asked how long the warranty is on a £125 repaired PS4 and they said it was 3 months... :rotfl:

How is that legal??

The guy also said it wont be an inherent problem because they would have re-called every PS4 out there if it was.

I don't understand how the up to 6 year claims ever work if it's never an "inherent problem"?

Are there any reputable companies out there that are nationwide and do these types of reports? I'm guessing when they do them the brake the "void seals" anyway.

(Text removed by MSE Forum Team)

A company does not have to give ANY warranty. Thats how its legal. They could give one of 2 minutes, 30 seconds, 10thousand years. Totally up to them.

Inherent problems exist, thats how the SOGA works. If your disc drive had been made with faulty plastic which was always going to fail at some point, thats an inherent fault. If the motor was wired wrongly, that was always going to fail. That may be what is wrong with yours, who knows.

powerful_Rogue

snoopyginger wrote: »

So i rang Sony to get an official repair cost and they said it would be £125. They said they didn't do inspection reports either. They told me that PS4's are designed to last a "lifetime" :rotfl:

I also asked how long the warranty is on a £125 repaired PS4 and they said it was 3 months... :rotfl:

How is that legal??

The guy also said it wont be an inherent problem because they would have re-called every PS4 out there if it was.

I don't understand how the up to 6 year claims ever work if it's never an "inherent problem"?

Are there any reputable companies out there that are nationwide and do these types of reports? I'm guessing when they do them the brake the "void seals" anyway.

As I said on the first page - a company does not have to give you a warranty.

Its quite clear that anyone saying a mechanical device is designed to last a lifetime has absolutely no idea what they are talking about. That should make you understand that rest of what he said regarding inherent faults is nonsense.

You google "games console repair *your town*". You phone them up and ask if they do reports. If they say yes, you agree a price and ask them to make it perfectly clear on the report what the fault is and state it's an inherent fault (if it is).

snoopyginger

This is the abuse directed at me that i responded to.

PragmaticMoneySaver wrote: »

So the disc doesn't go in but if you force it then it does... I wonder why it's broken....

Basically implying I've smashed it to pieces and doubting my honesty.

bluenoseam

snoopyginger wrote: »

So i rang Sony to get an official repair cost and they said it would be £125. They said they didn't do inspection reports either. They told me that PS4's are designed to last a "lifetime" :rotfl:

I also asked how long the warranty is on a £125 repaired PS4 and they said it was 3 months... :rotfl:

How is that legal??

The guy also said it wont be an inherent problem because they would have re-called every PS4 out there if it was.

I don't understand how the up to 6 year claims ever work if it's never an "inherent problem"?

Are there any reputable companies out there that are nationwide and do these types of reports? I'm guessing when they do them the brake the "void seals" anyway.

Speaking as someone who knows more than my fair share of people within games retail, it's not an inherent problem. They're reporting between 5-10% fail rate on PS4's, if this was an inherent problem then it would be significantly higher than this. To put it into context, one famous case where it was an inherent problem reported significantly higher fail rates. (Xbox 360, original model)

The last time I heard of console repairs being done officially it didn't come cheap, so one could assume that the reports for proving faults would be similarly expensive.

snoopyginger

bluenoseam wrote: »

Speaking as someone who knows more than my fair share of people within games retail, it's not an inherent problem. They're reporting between 5-10% fail rate on PS4's, if this was an inherent problem then it would be significantly higher than this. To put it into context, one famous case where it was an inherent problem reported significantly higher fail rates. (Xbox 360, original model)

The last time I heard of console repairs being done officially it didn't come cheap, so one could assume that the reports for proving faults would be similarly expensive.

From what I can see it seems to be a problem many people are facing. Like this flimsy roller may have come detached...

https://www.ifixit.com/Answers/View/206857/What+is+this+mystery+piece+I+found+inside+a+PS4's+optical+drive

You're right about price, I'm tempted to open it up and try and fix it myself using this video.

https://www.youtube.com/watch?v=PPZW4bcf1Hk

unholyangel

bluenoseam wrote: »

Speaking as someone who knows more than my fair share of people within games retail, it's not an inherent problem. They're reporting between 5-10% fail rate on PS4's, if this was an inherent problem then it would be significantly higher than this. To put it into context, one famous case where it was an inherent problem reported significantly higher fail rates. (Xbox 360, original model)

The last time I heard of console repairs being done officially it didn't come cheap, so one could assume that the reports for proving faults would be similarly expensive.

Inherent does not mean widespread and nor does it mean it would be present in every single console. It means a problem that was there at the time of manufacture but wasn't apparent at that time.

After all, whats the chances that 5-10% of console owners have mistreated their console in the exact same way as to result in the exact same error?

Plus, thats 5-10% failing within 2 years. How many more do you think will fail over a longer period?

Can't even fathom why people would use that argument against it being an inherent fault tbh.

shaun_from_Africa

bluenoseam wrote: »

They're reporting between 5-10% fail rate on PS4's, if this was an inherent problem then it would be significantly higher than this.

It's quite possible to have an inherent fault that only affects one particular item and not a complete batch.
A faulty electronic component, a dodgy solder joint, a screw holding a pcb being a bit too tight, a wire chaffing inside the unit are only a few examples.