Sainsburys to court

PragmaticMoneySaver

snoopyginger wrote: »

No the disc spins half in and out until you push it in, once its pushed in it makes a chugging noise. I've had PlayStation's since PS1, I know what i'm doing one.

So the disc doesn't go in but if you force it then it does... I wonder why it's broken....

burlington6

You're wrong, they're right.

Man up, admit your mistake and get an independent report

snoopyginger

PragmaticMoneySaver wrote: »

So the disc doesn't go in but if you force it then it does... I wonder why it's broken....

You're both hilarious.

I get the feeling you don't believe me? I was a semi professional gamer making a living at one point. I'm experienced with consoles and everything I own is kept in mint condition.

Hence why i got my £250 Astro A40's replaced when they were out of warranty and stopped working.

Let me explain to your sledge hammer simpleton mind.

I took Battlefront out...

Inserted call of duty, it then starts spinning half in and half out (as many others online have reported).

Right away that's broken, that feature should work. That's enough right there.
So you use your little finger and touch the disc like you would a bubble so as not to pop it.

The disc then goes in and starts making a chugging noise with it being unable to read it. Sometimes after 5 minutes of the chugging it throws the discs back out.

Leaving the trolling at home.

burlington6 wrote: »

You're wrong, they're right.

Man up, admit your mistake and get an independent report

What mistake have I not admitted to? I'm happy to get an independent report, I'm just not going to pay for it when I'm proven right.

JJ_Egan

((I'm happy to get an independent report, I'm just not going to pay for it when I'm proven right.)))

You pay for the report and get a refund/ cost when you are proved right .
Cannot see an engineer carrying out a no win no fee report .

wealdroam

snoopyginger wrote: »

I'm happy to get an independent report, I'm just not going to pay for it when I'm proven right.

Then as suggested earlier - get one and argue about who pays for it when it shows that the problem is due to an inherent fault.

naedanger

snoopyginger wrote: »

What mistake have I not admitted to? I'm happy to get an independent report, I'm just not going to pay for it when I'm proven right.

I suggest you get in writing that Sainsbury's will not agree to consider the matter unless you get an independent report. State that the item was not sufficiently durable as it lasted only x months and was subject only to normal usage. State that if they are unwilling to consider the matter without an independent report then you will seek to the recover the cost of that report from them if, as you believe, the item is faulty - as the only reason you will incur this cost is because they sold an inherently faulty item. Also ask them if they have any preference for who should undertake the report, or have any other requirements of the report. (If you do this it, and they don't comment, then it makes it slightly harder for them to dispute the report later.)

In my view if you got an independent report without first checking that Sainsbury's would not otherwise consider the matter you may not get that cost refunded.

If it is agreed the item was inherently faulty you will get only a pro- rata refund e.g. if you had it 2 years and it should normally last 5 years you would get a 60% refund plus the cost of the report (provided this was necessary and reasonably incurred).

Stevie_Palimo

If it is only spinning and not reading sounds like the laser is off centre and this could have happened from the item being knocked or dropped, I would add here that at the moment you are fighting losing battle and either look at an engineers report at your own expense but ONLY if you are 100% sure that you did nothing wrong to the item, If for any reason you cannot state this and be sure then forget it as you will be hard pushed to get a resolution that suits you here.

Exile_geordie

snoopyginger wrote: »

You're both hilarious.

I get the feeling you don't believe me? I was a semi professional gamer making a living at one point. I'm experienced with consoles and everything I own is kept in mint condition.

Hence why i got my £250 Astro A40's replaced when they were out of warranty and stopped working.

Let me explain to your sledge hammer simpleton mind.

.

powerful_Rogue

naedanger wrote: »

I suggest you get in writing that Sainsbury's will not agree to consider the matter unless you get an independent report. State that the item was not sufficiently durable as it lasted only x months and was subject only to normal usage. State that if they are unwilling to consider the matter without an independent report then you will seek to the recover the cost of that report from them if, as you believe, the item is faulty - as the only reason you will incur this cost is because they sold an inherently faulty item. Also ask them if they have any preference for who should undertake the report, or have any other requirements of the report. (If you do this it, and they don't comment, then it makes it slightly harder for them to dispute the report later.)

In my view if you got an independent report without first checking that Sainsbury's would not otherwise consider the matter you may not get that cost refunded.

If it is agreed the item was inherently faulty you will get only a pro- rata refund e.g. if you had it 2 years and it should normally last 5 years you would get a 60% refund plus the cost of the report (provided this was necessary and reasonably incurred).

I wouldn't bother with any of that. Sainsburys have made their position perfectly clear.

bluenoseam

You're saying you were a semi-professional gamer - so let me ask you the question, how many hours do you have on your machine? The timeframe is one thing, but there's a major difference between 2 years of average use & 2 years of heavy use - which does your case fall under?

If you've been using it 12 hours a day 7 days a week over those 2 years it's not unreasonable for it to have failed by now, if you've played it for 4hrs a week it is unreasonable.

Sainsbury's are in the right here, get the report done & be told that it's not an inherent fault then see where you lie.