Xbox have taken £4000 pounds from our account

MuddyFunster

Well this thread went nuclear very quickly.

Has the OP spoken to their step-son, are these legitimate charges? £86 is a huge amount of content - it's a very delux version of a AAA title - I'm not saying it's not possible, but I'd put money on it being so some of scam.

If the charges are 'legitimate' I'd go cap in hand to Microsoft and explain what happened - as others have said, other pay-for-content providers have offered large refunds in the past, it's a non-tangible sale for them after-all, it doesn't cost them any extra to provide the content.

DCFC79

Why should Microsoft refund the money though, as far as M$ are concerned the OP bought the games and are trying top get some freebies.

No harm in asking though.

elsien

worried_jim wrote: »

Its a troll thread. The OP has already said that MSE use to be a site where you could get help, "use to be" how would the OP know- only just joined.

Just joined in order to post, however people do read the forums without joining up, doesn't make them a troll because they've not felt the need to comment before now.

lovinituk

zagfles wrote: »

I'd report it to your bank as an unauthorised transaction. They'll almost certainly try to fob you off, but be persistant and threaten to go to the financial ombusman. Good luck!

By doing that either the OP is committing fraud or the step son is guilty of theft and fraudulent use of the card.

jonesMUFCforever

duchy wrote: »

Not only has the OP not bothered answering my questions - which might have gained him some useful advice to try and get back at least some of the money - but he's also complained about my post apparently <shrug>

Yellow card for you then LOL:p

zagfles

lovinituk wrote: »

By doing that either the OP is committing fraud or the step son is guilty of theft and fraudulent use of the card.

That assumes the son was fully aware that he was making purchases using the card, not "points" or virtual money etc. Did it make this crystal clear to him? Did is say "card xxxx will be charged with xxxx amount, please confirm that you are the cardholder"? Did it ask for the CV2 number or some other proof of cardholder authorisation? Did it require a password?

If not then it's an easy mistake for a kid to make. As the Watchdog clip showed.

OP - don't be put off. Get your money back like others have, don't be fobbed off.

duchy

jonesMUFCforever wrote: »

Yellow card for you then LOL:p

No good deed goes unpunished on MSE ....

GingerFurball_2

zagfles wrote: »

That assumes the son was fully aware that he was making purchases using the card, not "points" or virtual money etc. Did it make this crystal clear to him? Did is say "card xxxx will be charged with xxxx amount, please confirm that you are the cardholder"? Did it ask for the CV2 number or some other proof of cardholder authorisation? Did it require a password?

If not then it's an easy mistake for a kid to make. As the Watchdog clip showed.

OP - don't be put off. Get your money back like others have, don't be fobbed off.

If the parents have linked the card to the son's XBox Live account then they're liable for the transactions.

AnotherJoe

GingerFurball wrote: »

If the parents have linked the card to the son's XBox Live account then they're liable for the transactions.

That doesn't mean that xbox or whoever it is wont take pity on them for such a large amount of money in a few days.

zagfles

GingerFurball wrote: »

If the parents have linked the card to the son's XBox Live account then they're liable for the transactions.

Yeah, that'll be why people get refunds. I'm not repeating everything again. It's all in this thread and the last.