Xbox have taken £4000 pounds from our account

jimjames

custardy wrote: »

I can purchase from any device and from any countries Xbox Live in the global market.
Do you want to stop me having this option?

Yes. At least not without some additional verification. But then we'll get posts that people can't buy things from another location.


You really can't win with security, if it's easy it's not safe. If it's too safe, it's not easy to use.

custardy

jimjames wrote: »

Yes. At least not without some additional verification. But then we'll get posts that people can't buy things from another location.


You really can't win with security, if it's easy it's not safe. If it's too safe, it's not easy to use.

username + password
Extra verification levels for each new IP.
This is already in place.

HappytobehereinsunnyBT80

I feel your pain. Being aware of the potential damage a child could do with a credit card I set my 12 year old son's account up using a visa debit card which the Bank assured me would not allow him to go overdrawn. I set up a standing order to his account for £5 per month and thought I was safe in the knowledge that his spending was curtailed. I was wrong ... i discovered today that he was able to spend £50 in one weekend at xmas (a whole 3 days after getting his xbox 1) putting his account £40 overdrawn and my £5 standing order has been reducing his overdraft, which is now £20.

I contacted the Bank and they said not their fault and I have found no way to contact x box

Needless to say I have had a very serious conversation with my son and he is now forbidden to make online purchases and knows it.

Any one know how I can email or phone xbox?

Not that I am optomistic of a positive outcome.

Thanks

diamonds

HappytobehereinsunnyBT80 wrote: »

I feel your pain. Being aware of the potential damage a child could do with a credit card I set my 12 year old son's account up using a visa debit card which the Bank assured me would not allow him to go overdrawn. I set up a standing order to his account for £5 per month and thought I was safe in the knowledge that his spending was curtailed. I was wrong ... i discovered today that he was able to spend £50 in one weekend at xmas (a whole 3 days after getting his xbox 1) putting his account £40 overdrawn and my £5 standing order has been reducing his overdraft, which is now £20.

I contacted the Bank and they said not their fault and I have found no way to contact x box

Needless to say I have had a very serious conversation with my son and he is now forbidden to make online purchases and knows it.

Any one know how I can email or phone xbox?

Not that I am optomistic of a positive outcome.

Thanks

If the bank told you such and it was incorrect, send a official compliant to them.

Ben8282

Your 12 year old son cannot have an overdraft. It is illegal for the bank to lend to him. He is not legally liable for this debt and neither are you. Bring this to the banks attention.

grumbler

Ben8282 wrote: »

Your 12 year old son cannot have an overdraft. It is illegal for the bank to lend to him.

No, it isn't illegal.

He is not legally liable for this debt and neither are you.

This is correct. To be precise, the debt isn't legally enforceable.

However, "I set my 12 year old son's account up using a visa debit card" doesn't necessarily mean that the account was opened on the son's name.

zagfles

Ben8282 wrote: »

Your 12 year old son cannot have an overdraft. It is illegal for the bank to lend to him. He is not legally liable for this debt and neither are you. Bring this to the banks attention.

I don't think it's illegal to lend to him, just they can't force him to pay it back!

custardy

HappytobehereinsunnyBT80 wrote: »

I feel your pain. Being aware of the potential damage a child could do with a credit card I set my 12 year old son's account up using a visa debit card which the Bank assured me would not allow him to go overdrawn. I set up a standing order to his account for £5 per month and thought I was safe in the knowledge that his spending was curtailed. I was wrong ... i discovered today that he was able to spend £50 in one weekend at xmas (a whole 3 days after getting his xbox 1) putting his account £40 overdrawn and my £5 standing order has been reducing his overdraft, which is now £20.

I contacted the Bank and they said not their fault and I have found no way to contact x box

Needless to say I have had a very serious conversation with my son and he is now forbidden to make online purchases and knows it.

Any one know how I can email or phone xbox?

Not that I am optomistic of a positive outcome.

Thanks

There is a support link at the bottom of every Xbox Live site page

http://support.xbox.com/en-GB/?icid=furl_support

ChiefGrasscutter

Ben8282 wrote: »

Your 12 year old son cannot have an overdraft. It is illegal for the bank to lend to him. He is not legally liable for this debt and neither are you. Bring this to the banks attention.

Probably a sure fire way of getting the bank to "re-consider whether they wish to continue offering their banking services to you".
How long before the "bank is closing my account and I've no idea why" thread

Anyway as @Grumbler hints at I'd guess the debit card was in the name of the poster.

HappytobehereinsunnyBT80

Bank account is an 11 to 18 year old account and it comes with visa debit as standard which is in his name and I was advised at time it did not permit overdraft and since.