Company contacted me 6 months after purchase stating failed to collect PayPal fees

wealdroam

aprp1999 wrote: »

I disagree. I gave Jago all the info necessary to process the payment. They chose not to. If they are so shoddy to not take up the payment in a timely fashion, as every other seller does, then that is their outlook.

I am pretty sure a court would take a different view.

aprp1999

It is on Paypal's fine print that a seller should only post items when a payment is cleared, so PayPal will not support Jago. Clearly Jago have failed to follow more than one basic procedure. I on the other hand followed all the purchasing procedures in June 2015 that I could. I do not entertain companys who choose to be slap dash with customer accounts. That is business.
Court wise: In June 2015 did I process things as I should: yes
Did Jago process things as they should: no

ThumbRemote

wealdroam wrote: »

I am pretty sure a court would take a different view.

To be fair, I'm pretty sure a court would take aprp1999's view - the initial fault is entirely on the part of the seller.

Of course that doesn't take away the fact that they still owe the money.

aprp1999 wrote: »

Court wise: In June 2015 did I process things as I should: yes
Did Jago process things as they should: no

As above, while correct this does not make it the end of the story.

wealdroam

aprp1999 wrote: »

Court wise: In June 2015 did I process things as I should: yes
Did Jago process things as they should: no

So if Jago take you to court claiming you owe them money, what conclusion do you think the court will come to?

The fact that Jago are in Germany probably makes no difference.

societys_child

aprp1999 wrote: »

If they are so shoddy to not take up the payment in a timely fashion, as every other seller does, then that is their outlook.

Can you show where the law states payment must be taken in a timely fashion?
It doesn't, but the law does allow 6 years for the company to bring court action to recover unpaid debts.

d123

aprp1999 wrote: »

Wealdroam
Yes, at the time I processed the transaction, like any other internet sale such as eBay/Amazon/ etc I initiated the debit from my account and gave Jago all the necessary info to charge my account. This instance it is entirely the seller's fault; they did not process the payment within the specified time frame provided by PayPal.

If I were to pay via my card and pin machine in an ordinary shop and the pin machine (unknown to me) was broken and consequently my account was not debited, it is not my fault that the payment wasn't taken - as is the case with Jago.

aprp1999 wrote: »

I disagree. I gave Jago all the info necessary to process the payment. They chose not to. If they are so shoddy to not take up the payment in a timely fashion, as every other seller does, then that is their outlook.

aprp1999 wrote: »

It is on Paypal's fine print that a seller should only post items when a payment is cleared, so PayPal will not support Jago. Clearly Jago have failed to follow more than one basic procedure. I on the other hand followed all the purchasing procedures in June 2015 that I could. I do not entertain companys who choose to be slap dash with customer accounts. That is business.
Court wise: In June 2015 did I process things as I should: yes
Did Jago process things as they should: no

Quite a lot of self justification of why it's right not to pay going on there, I suppose it's similar to what a thief does...

societys_child

d123 wrote: »

Quite a lot of self justification of why it's right not to pay going on there, I suppose it's similar to what a thief does...

Money saving seems to mean different things to different people judging by some of the posts lately . . .

ukorca

I've been contacted in a similar way. I agree with the OP, the email made no apology, took no account of the error being theirs and in the very first email said if we don't get payment in 7 days, we will take matters further.

Had the mail read, "I'm sorry, we made a mistake, but you still owe us some money for that stuff you bought. If you wouldn't mind settling up, we'll let you have a £10 voucher for a future purchase as recompence for your inconvenience." I'd have paid that straight away.

Once the seven days had passed, I received further mails threatening the court action. I have told them I'd like to cancel the transaction and that they are free to collect the items.

They did not respond to that and then yesterday threatened me with another two emails, this time with a different solicitor. They stated in that mail that I had not responded to previous correspondence - I had. In addition, since my first mail to them, I appear to have been signed up to their e-mailing list. I get one or two emails a week spamming me on their products for sale.

All in all, they've not handled this very well.

I may not have a right to cancel and I may well have to pay. I've no problem with doing so. However, given their inability to offer basic apologies, have any measure of customer service and their refusal to respond to my mail, I'm quite happy to make them wait for their money.

BadBehaviour

The money is owed. The right thing to do is to pay up.

If OP had sent more money than what was owed and realised only 6 months after, I highly doubt the company would have gone out of their way to inform OP of the overpayment. They would have kept the money and OP would have had to chase them up to get it back. I'm also pretty sure with this scenario most would have said it was OP's fault for not realising immediately he had overpaid them, but only after 6 months (that's what the company did, right?).

I suppose, going by some posters' logic, they would not object to me taking someone to court if I had mistakenly sent them money through a bank transfer and they had kept it. You would need to know who the account's owner is to take them to court and if I am not wrong, banks don't tell you because of data protection; yet, when a council mistakenly sent some woman money, they successfully took her to court to retrieve the money. So why can the council make a mistake and get their money back but I wouldn't be put in the same position of being able to get my money back if I made the same mistake? Rambling on a bit, but it should work the same for everyone since if I send money to someone by mistake and they don't give it back, that's theft in my eyes so why should that be left unpunished?.

To go back to OP's situation, the tone of the email sent by the company is out of order. It's their mistake, so the minimum they could do is use an apologetic tone. Being in the right doesn't give the company the right to be rude, since all this is their fault. OP instructed the payment to be taken so they did their part. They didn't intend to steal anyone's money. OP didn't have any obligation to check if the money had actually been collected. It is reasonable to think someone would notice £200 more in their pocket but that doesn't mean OP was obliged to notice. With the scenario I outlined above, I wouldn't certainly expect a company to notice they have been sent more money than they should have and inform me of that. I would expect to have to let them know about it.

I think OP should complain about the tone used, demand an apology and just pay them after. I would obviously never use the company again.

Corin7

I purchased an item for £39.95 before xmas. We went on holiday and I didn't check and the paypal payment wasn't collected their end. I have absolutely no problem in paying by paypal or credit card. However they are now saying I need to bank transfer the money to them - but this will cost me £25 for an overseas payment. The item was only £39.95 !! They are threatening me with court action if I don't pay. What do I do and where do I stand ??