Company contacted me 6 months after purchase stating failed to collect PayPal fees

shaun_from_Africa

The exchange rate for the Euro on the 1st August last year was 1.42 to the £ and today it is showing as 1.29 to the £.
(Using this site:
http://www.xe.com/currencytables/?from=GBP&date=2016-02-08 )


This means that if you pay the €292 now it will cost you about £229 but in August it would only have been £208. The Paypal rates will probably be different but you will still end up losing more than £20 extra because of their failure to collect payment.

m0bov

I would pay them their £208 and tell them they need to review their accounting procedure and customer service. Tell them you will send payment in 7 days.

ScorpiondeRooftrouser

I wouldn't do anything by their arbitrary timescale. This is much the same situation as if he had sent them a cheque and they destroyed it, then contacted him six months down the line and threatened him with court action unless he sent another in seven days - while admitting that they had destroyed the original six months ago without telling him. It's an absurd position for them to take.

To be honest I'd be tempted to just reply that I acknowledge that the money is still owed due to their error, but I will pay within six months at my convenience, and see what their lawyers make of that.

d123

RobRob86 wrote: »

Hi All,

I'll start with the original but probably not the best leading line "I'm new to this site but appreciate all the help that can be given!"
But I mean it.
In August 2015 I purchased some garden furniture from Jago24 for around £200. I paid, or so I thought I had through PayPal. There were issues with the delivery which were eventually sorted and I forgot all about it.

I've received a non-apologetic email from the company saying due to a technical error the money wasn't collected and I have 7days to pay before they take further action.

I hadn't realised that the payment hadn't been collected originally so I contacted PayPal and they stayed that the payment was set to pending for around 30days but Jago24 did not use their authorisation code to collect the money within the allocated time and it's no longer their issue.

Normally I'd pay, I've had the goods but the tone of their email and the fact they emailed rather than a more personal approach has irked me. I'm wondering whether legally they have the right to collect the fee this long after the purchase? I wasn't sure whether they counted as a 'creditor' and could therefore claim the fee up to 6 years later?

Any insight would be appreciated!

Many thanks

Surely you should have an extra £200 in your Paypal account and it should still be there if you didn't realise it hadn't processed? If it returned to your bank account didn't you think that an extra £200 might be a bank mistake of some sort and query the bank about it?

cookie365

I'd like to see exactly what the company said.

And also whether the company actively markets to the UK. Because if they don't, they'd have been well within their rights to send the message in German.

Poppie68

It doesn't seem like the company were being intentionally rude and didn't set out to offend they just want what you owe them. Why are some people intent on being pig headed because they don't get the hearts and flowers approach they seem to think they deserve.. I seems like someone is p***ed they have been caught out while trying to keep their head down to get a freebie... Pay the bill, you owe it and trying to throw a strop won't do you any favours.

ScorpiondeRooftrouser

What a lot of nonsense.

They failed to collect the payment which he sent. Then they waited SIX MONTHS, then threatened him with court action instead of apologising.

If I am in a shop and go to pay, they say to me "That will be £5 please,"

If they say "That's £5, pay up or I'll have you arrested for theft." I will tell them to **** off, leave the item and walk out. Then they will be more polite to the next person.

The company needs to apologise and amend its procedures. If he just pays up, it won't.

ScorpiondeRooftrouser

Poppie68 wrote: »

It doesn't seem like the company were being intentionally rude and didn't set out to offend they just want what you owe them. Why are some people intent on being pig headed because they don't get the hearts and flowers approach they seem to think they deserve.. I seems like someone is p***ed they have been caught out while trying to keep their head down to get a freebie... Pay the bill, you owe it and trying to throw a strop won't do you any favours.

He only owes them money because of their stupidity. They didn't notice for six months they had failed to collect a payment. Then they threatened further action and set him deadlines instead of saying sorry, we've messed up, can you send payment please.

ScorpiondeRooftrouser

d123 wrote: »

Surely you should have an extra £200 in your Paypal account and it should still be there if you didn't realise it hadn't processed? If it returned to your bank account didn't you think that an extra £200 might be a bank mistake of some sort and query the bank about it?

Why should he? The company didn't.

d123

ScorpiondeRooftrouser wrote: »

Why should he? The company didn't.

The company has 6 years to notice...