Faulty boiler / faulty maintenance - who is responsible for gas bill?

naedanger

MissX wrote: »

Thanks, I am looking for a magnetic pen and paper as we speak to take note of the reading everyday before I go to work. I will focus on this point now and use the compensation they have offered to pay part of the gas bill until I can get the ombudsman to look at it.

When you are out at work is the hot water off as well as the central heating? (If the hot water is on, then it will use some gas even if no water is being used.)

MissX

naedanger wrote: »

When you are out at work is the hot water off as well as the central heating? (If the hot water is on, then it will use some gas even if no water is being used.)

The switch by the boiler is off most of the time unless I turn it on for heating, the meter still turns some units.

The hot water can be used regardless if this switch is on or off though. Would the gas boiler still be using units to heat the water even though I am not home and have the taps on? Still takes a while to heat up the water though, its not constantly hot as soon as you open the tap.

lincroft1710

I don't want to alarm you but if the meter is continually recording usage when no appliance is turned on, then the cause could be a faulty meter or a gas leak. If your HW system still has a tank then there is a possibility that when the water in the tank becomes cold, the boiler will turn on and heat up the water again.

naedanger

MissX wrote: »

Would the gas boiler still be using units to heat the water even though I am not home and have the taps on?

It depends. Rather than cover all possibilities can you answer a couple of questions.

Do you have a hot water tank?

In the summer (when you don't need central heating) is the switch on or off?

MissX

naedanger wrote: »

It depends. Rather than cover all possibilities can you answer a couple of questions.

Do you have a hot water tank?

In the summer (when you don't need central heating) is the switch on or off?

There's no hot water tank I don't think, just the boiler or HIU as they refer to it. The switch is always off in the summer but the dial will still turn for the heating of water.

naedanger

MissX wrote: »

There's no hot water tank I don't think, just the boiler or HIU as they refer to it. The switch is always off in the summer but the dial will still turn for the heating of water.

If you have no hot water tank then what I was thinking of is not applicable to your set up. (So ignore my concern.)

KeithP

MissX wrote: »

There's no hot water tank I don't think, just the boiler or HIU as they refer to it. The switch is always off in the summer but the dial will still turn for the heating of water.

So you've got a Heat Interface Unit. You haven't got a boiler at all.

This thread is a joke.

MissX

Why is it a joke? care to explain before u rubbish something that has stressed me out and made me cry for 4 months now???

molerat

There seems to be some confusion as to whether you have a gas boiler individually for your property and you are paying for gas units or whether you are on a district heating system where there is a heat interface in your property and you are paying for heat units. As you are paying the housing association I assume the latter.

naedanger

KeithP wrote: »

So you've got a Heat Interface Unit. You haven't got a boiler at all.

This thread is a joke.

But does the fact the op has a HIU rather than a boiler change things that much? Does it not just change the problem from being whether the gas meter is correct to being whether the HIU meter is correct?