Boots complaint

k3lvc

stugib wrote: »

Ummmmm.......how would anyone know if it was similar?

Maybe it's a dodgy medical complaint :rotfl:

JReacher1

What do you actually want from Boots as that might give people an idea how they can help you.

You don't want to give details of the complaint but are you after one of the following?

1) An apology
2) A Boots policy change
3) Compensation
4) An item refunded/returned
5) Someone at boots disciplined

Without some details of what you want its going to be hard to point to the right person externally to help you.

Stevie_Palimo

Carraboyblue wrote: »

Yes, they have had time to reply. They have replied by completely ignoring every valid point I have made.

I contacted the CEO because my complaint was completely being ignored at every other level.
The reason I'm being ignored is that every point I make is completely valid.
The outrageous behaviour of their bullying store manager backed up by their Customer Service senior manager is quite frankly breathtaking.

If a "Bootser" means do I do my entire Christmas shopping at Boots then the answer is yes.
If it means do you buy and sell on at a profit Ie eBay then the answer is most definitely not.

Then quite simply shop elsewhere if you do not like the service as you cannot force a Company to bow down to you and address an issue that you believe exists, If they have said no then you need to learn to comprehend what no to your complaint or upholding your complaint means.

And the giving no info will hardly strengthen your case either, I think that you seeking to gain reward from using bullying tactics aimed at Boots here and as they will not give in to you then you are kicking off all the more which does seem to be the done thing these days, Time to move on and stop making a situation out of something that does not warrant it.

Blackbeard_of_Perranporth

Johnnytwostep wrote: »

I am sure they will be at some stage in the future.
as will compensation

Oh, I get it. It's a pregnancy testing kit and it gave the wrong result.
Anyone got that lottery ticket, I will go 50 50!

Malthusian

Has anyone else had a similar problem....?

I can't go into detail of my complaint

Ummmmm.......how would anyone know if it was similar?

It's very similar to a problem I've had with Boots.

I'm not going to say what it is either.

LilElvis

Some guesses:

- problem with a member of staff
- problem with a security guard
- problem with the pharmacy
- problem with the opticians
- faulty item purchased
- problem with loyalty card
- injury in store

You need to at least give us the smallest clue if you want advice!

breaking_free

I am appalled, appalled I tell you!

I went into Boots expecting to find Wellingtons, Doctor Martins and thigh high leather boots. They didn't stock any of these.

Can I claim compensation?

Malthusian

I went into Boots expecting to find Wellingtons, Doctor Martins and thigh high leather boots. They didn't stock any of these.

Can I claim compensation?

No. If you'd asked them they'd probably have showed you where they keep those surgical boots that keep your foot immobilised.

breaking_free

Will immobilising surgical boots make me look fetching? I have a hot date this Friday and want to make an impression.

Blackbeard_of_Perranporth

breaking_free wrote: »

Will immobilising surgical boots make me look fetching? I have a hot date this Friday and want to make an impression.

You have a choice, go to the barber and get something for the weekend or excuse my previous thoughts that children are not involved.

Blackbeard_of_Perranporth wrote: »

Oh, I get it. It's a pregnancy testing kit and it gave the wrong result.
Anyone got that lottery ticket, I will go 50 50!

You got that lottery ticket?