Cheque lost in clearing

phillipdarlington

Hi,

I've just had a letter from the Nationwide saying that a cheque we deposited at the beginning of December has been lost in the clearing process. They've not provided any details of the cheque just the amount.

They want us to provide full details of the cheque or to contact the cheque provider to see if they can provide a new one. If we do not provide this information within the next 14 days then the amount of the cheque will be removed from our account.

In 25 years of using banking I've never known this happen before and I certainly would never have thought of having to keep full details of every cheque that I deposit (perhaps this is the reason the Nationwide machine can give you a photocopy although this is often broken).

I guess if I cannot find the details then we will lost the money except at just over £100 is a fair amount to lose but I don't understand why Nationwide has no notion what the cheque is.

Is this normal or is it just the Nationwide being spectacularly unhelpful?

Thanks
Phillip

glentoran99

http://www.nationwide.co.uk/support/support-articles/services/cheque-clearing-calculator


Certainty at end of day (11:59pm): when Nationwide will not reclaim, without your permission, any cheque deposited (except in cases of fraud).




Seems according to there own rules they cant reclaim, unless you agree, once 11 days have passed

Alter_ego

Have you got the paying in slip?

agrinnall

Why don't you just ask whoever the cheque came from if they'll issue a new one? Unless this is a business account I'd be very surprised if you have many cheques being paid in so it should be easy enough to work out who it was from.

Biggles

glentoran99 wrote: »

Seems according to there own rules they cant reclaim, unless you agree, once 11 days have passed

Or, to be more precise, after 6 working days have passed, according to nationally agreed rules that apply to all banks and building societies.
http://www.chequeandcredit.co.uk/cheque_and_credit_clearing/the_cheque_clearing_cycle/

phillipdarlington

Thanks for the replies... luckily we found the slip that came with the cheque (it was a closure of account from the water board relating to an account of a relative, for which we are the executor, who died in November).

I'm just confused why it took so long and why the onus is on us when it's even on the bank statement. I don't think we are going to contact the water board to get another cheque - we will let Nationwide do that (Option 3 on the letter) with it do with a closed account I can see it being quite a few phone calls!

Super_Whiskey

Your responsibility ends once you've paid the cheque in. If you've got a receipt and it's on your bank statement then if they lose it they're responsible for it. It does seem strange that they're asking you for details of it when they should have it on file anyway.

firefox1956

Super_Whiskey wrote: »

Your responsibility ends once you've paid the cheque in. If you've got a receipt and it's on your bank statement then if they lose it they're responsible for it. It does seem strange that they're asking you for details of it when they should have it on file anyway.

I agree.....
You paid it in, you have a receipt, its the banks problem not yours.
I would be making a very strong complaint about this if it was me.
HTH

RichyRich

I agree. I would respond to their letter, in writing, advising in the strongest possible terms that I do not consent to these funds being recovered and demanding an explanation as to why Nationwide is attempting to circumvent the 2-4-6 Certainty of Funds agreement that has been in place since 2007.

Kernel_Sanders

Nobody on this thread seems interested in whether or not the funds actually left the payee‘s account.

jonesMUFCforever

If the cheque has been mangled by a cheque clearing machine they haven't left the drawers account either!