Vodafone haven't been charging me for line rental. Now big bill.

mobilejunkie

grumbler wrote: »

And what exactly part of the section 6 was breached by Voda?

Since when did t&c make a difference to Diamonds?

d123

mobilejunkie wrote: »

Since when did t&c make a difference to Diamonds?

Every set of T&Cs just say "Complain to OFCOM :money: Go to the ombudsman :money: ask for compensation :money:

:money:

Don't they?

diamonds

If you cant see the agreed terms of invoicing charges and payment and time periods in that pdf I cant help any of you... but do carry on twittering along with your spout

epthree

Woah calm down guys... This is a money saving forum and I'm trying to save some money.

Imagine if I didn't realise (like many other people who don't really check their statements that often.) And they turned around in 24 months and presented me with a bill of over £1000? It would then be off to their friends at the debt collection agency. It's lucky that I caught this early!

I've already sent a cheeky letter to Vodafone hoping that they compensate me for an error they made. If they knock £50 off I'll be happy. It's principle.

I'll let you know how I get on.

TheSkints

epthree wrote: »

Thanks guys.

I was just wondering if there was any way I could get them to reduce the total amount as a gesture of good will seeing as it was a mistake on their behalf,

You've nothing to lose by asking. A DD is supposed to make things hassle free not a PITA.

The same thing happened to me with a gym membership. They made an error with the DD and it wasn't taken out of my account for 3 months - yet as my card continued to work during this time I was non the wiser until one day it was blocked and then I found out about the problem.

Basically they just said it was their fault. I signed up again and the 3 months were free. Good business all round.

diamonds

d123 wrote: »

Every set of T&Cs just say "Complain to OFCOM :money: Go to the ombudsman :money: ask for compensation :money:

:money:

Don't they?

really should have gone to Specsavers

diamonds

grumbler wrote: »

I can't. Help me, please...

I cant teach someone to read online, unless you use browsealoud

epthree

So, I called up and let them know when I wrote the thread, the guy on the phone says yes we see this often etc it will come out of your next bill.

Guess who has just been billed £1.34 ?!

diamonds

epthree wrote: »

So, I called up and let them know when I wrote the thread, the guy on the phone says yes we see this often etc it will come out of your next bill.

Guess who has just been billed £1.34 ?!

Well when you breach your own payment collection terms...

epthree

I still haven't had anything sorted, sent letters, multiple phone calls, live chat..

Still being billed £0