dealer repaired and serviced px car then I had it back

BykerSands

andru wrote: »

I did not expect them to paint the car or service it. The service was not due for another 4000 miles and I was told that they would pass on the car in it's present state. At no time was I informed that any work was being done on the car!

Also when I originally purchased the car I paid extra for a 3 year service contract.

So would you buy an approved used Audi with the damage your car had? No you wouldn't so to prepare it for resale is not unreasonable.

If you have your car back let them sue you.

getmore4less

If they had sold it and you turned up to cancel what were you due in payment?

You should have determined this before handing the car over, so give them the car back and take the money.

Just think if the redundancies were April.

£40k debt for a car! have you paid for the current one?

At least your car is now sellable if you do loose your job.

andru

BykerSands wrote: »

So would you buy an approved used Audi with the damage your car had? No you wouldn't so to prepare it for resale is not unreasonable.

If you have your car back let them sue you.

You are totally missing the point, unless I am not explaining it well enough.

The dealer said " I hope I can get what I'm giving you in px" for the car. He was going to pass it on to another dealer, that was after he spoke to a BMW dealer to get an correct price for the condition. At no time did I say they were selling the car onto a customer. Also the car came with a 3 year service plan included, which I paid for when I originally bought the car in June. So why should I pay yet again for a service? The car was not due a service for another 4000 miles, as the onboard computer confirmed the day I took it in.

Looks like the general consensus is to pay up!

BykerSands

andru wrote: »

You are totally missing the point, unless I am not explaining it well enough.

The dealer said " I hope I can get what I'm giving you in px" for the car. He was going to pass it on to another dealer, that was after he spoke to a BMW dealer to get an correct price for the condition. At no time did I say they were selling the car onto a customer. Also the car came with a 3 year service plan included, which I paid for when I originally bought the car in June. So why should I pay yet again for a service? The car was not due a service for another 4000 miles, as the onboard computer confirmed the day I took it in.

Looks like the general consensus is to pay up!

You gave up your service plan when you sold the car.

Maybe I am missing the point, so it's not been painted?

andru

getmore4less wrote: »

If they had sold it and you turned up to cancel what were you due in payment?

You should have determined this before handing the car over, so give them the car back and take the money.

Just think if the redundancies were April.

£40k debt for a car! have you paid for the current one?

At least your car is now sellable if you do loose your job.

That's a good question, what would I have got back if the car had been sold. That was olso on my mind and something I should have asked before hand.

Yes the car was paid for in cash so nothing owing on it. If work goes belly up then at least I'll be able to sell it afterwards if need be.

bod1467

You could always make a counter offer. Or insist they only charge cost price without markup. (Although to be fair, £750 for what they've done doesn't sound unreasonable).

I understand the point about the service contract. Offer them cost price for the panel repairs only, with no service cost because a) it wasn't due, and b) you'd already paid upfront for it. Expect something like £500 to pay at a guess.

andru

BykerSands wrote: »

You gave up your service plan when you sold the car.

Maybe I am missing the point, so it's not been painted?

Yes they had the service plan with all the documents.

Yes it has been painted BUT the price quoted was for the condition it was in to be passed to another dealer. There was no need to do the remedial work, the next garage would have worked that into their calculations on the price given.

Joe_Horner

andru wrote: »

You are totally missing the point, unless I am not explaining it well enough.

No. The point is that you'd passed the car to them as a trade in, presumably in full knowledge that they'd dispose of it in some way or another and not keep hold of it in case your new purchase fell through before delivery. If they were going to do that then it was pretty pointless for them to take it in at all, you could ave just handed it over when you collected the new one.

Having handed it to them for them to do as they see fit with, if they decided that it was worth doing the rectification and servicing to maximise either their price or their chance of selling quickly, they're perfectly entitled to do so.

If you then back out of the deal, through no real fault of your own but also though no fault of theirs, they're entitled to get their costs back. As someone earlier commented, £750 for a service and rectification of 3 panels to retail standard on a £20k or so car sounds like a bit of a bargain.

Hintza

The Steel closures in the UK started in October last year and you thought it was a good time to buy a new car? Beggars belief.

motorguy

andru wrote: »

Yes they had the service plan with all the documents.

Yes it has been painted BUT the price quoted was for the condition it was in to be passed to another dealer. There was no need to do the remedial work, the next garage would have worked that into their calculations on the price given.

And had they sold the car to the other dealer, you wouldnt have got it back anyway?

Is there an option for the dealer to buy your car off you as such? ie, instead of giving you the car back, they give you the cash value?

The reality here is that although they're asking for £750

• You've got the car repaired, so should you have to sell it, its worth £750 more
• The dealer is "out" the profit on the new car, probably £3,000-£4,000 and "out" the profit on your car - probably another £3,000.
• I dont particularly think its unreasonable of them to request their costs are covered. They did refund you your deposit after all.
• The dealer has been more than fair and reasonable - i dont get why you cant see that?

I dont really get the "i cant afford £750", but are driving about in an £18,500 car. Granted, yes, you are being made redundant but you cant just not pay bills because of it.

If you're really that strapped for cash, see if they will buy the car rather than return it to you, or pay the £750 and sell it with the expectation of getting £750 more. But really, "i cant afford it" doesnt fly as a reason for not paying, frankly.

And yes, i've been made redundant before, so been there, done that, got the T shirt.