Official Vodafone Complaints/Query Thread

addedvaluebob

Just a quick update for all the long suffering vodafone customers on this thread. Went to court a couple of weeks ago, judge found in my favour and yesterday received a cheque for £800+ in full and final settlement of my complaint. Their solicitor tried arguing the case on the points of the contact all of which were thrown out by the judge on the basis of it was their actions that caused the problems in the first place. So if you are having problems stick at it until you get the redress you deserve. I am not completely sure it is completely over as I am awaiting my last bill and having spoken with their call centre yesterday was told by the member of staff that she couldn't see my bill, and given the judge also instructed the immediate cancellation of my contract with no penalties and I have 6 months to run would not be surprised if they add in the cancellation charge. Still at least I have now left vodafone so will be drawing a line under this soon

prefdavid

:beer: :T

Congratulations.

Vodafone

Nodron wrote: »

Hi,
I have just submitted a query linked to ref no: #16460496
thank you

Hi Nodron,

I've just checked your reference number and can see that my colleague replied on 11 July.

I'll check your account to see if there's update and get back to you today.

Kind regards,

Lee

Vodafone Social Media

Jeems

How difficult has it been to upgrade my sim only contract?

Spoke to retentions team on webchat 14th July, agreed a 12 month extension

Noticed on 24th July I was still on the old plan so spoke on webchat again and got it resolved

25th received an email with details of my new contract. Incorrect price. Spoke on webchat for 90mins, they couldnt resolve it, asked me to call 191

26th called 191, guy told me they weren't actually allowed to offer me what they did but would honour it anyway by giving me account credit to make up the difference. Texted me the details - the calculations were slightly off but I decided to let it slide.

29th got an email...plan details correct but seems to have signed me up to a contract until Oct 2019.

Will need to speak to them tomorrow, but wow. All this for a renewal for a long term customer. Awful

mobilejunkie

You don't learn, do you? Keep calling them and they'll keep messing it up and making it increasingly more complicated. Follow the advice on here to contact the WRT team or keep banging your head against the proverbial...

dazzaofdagenham

Use the nick.jeffery email that is about.

Found them to be much much more helpful and get your issue resolved

MikeyC82

I contacted Vodafone about 2 years ago asking to leave, they offered me a much better tariff which I went for. for about 4 months (maybe more) they got the bill wrong.

It took hours and hours of webchats, letters, emails and phone calls and after months they fixed the bills. I told them i was not happy with just the bills being fixed due the hours and hours i had wasted getting it sorted.

They offered numerous phone call backs (which I never received), they did not respond to letters and emails, their webchat staff were next to useless. I called them and asked for a letter of deadlock as i wanted to inform the ondbudsman.

They then finally called and said if i get a letter and go to the ondbudsman they will remove any "discounts" (they were never called discounts, just a better plan) and increase my plan!!!

Can they do this?? penalise someone financially for going to the ondbudsman??

jrammy90

Hello,

I have just registered as I have been incorrectly overcharged for £350 this month. I did not receive a bill - cannot even view a bill in 'my vodafone'.

I have reference #16700101.

On July 24th I realised I had gone over my data so since then my MiFi box has been off and not used. My contract has previously been renewing on 1st of the month.

During an online chat on July 24, 2017 3:49:14 PM EST I was informed that I had used £54.16 of extra data and if I stopped using the box there would be no extra charges on top of this. To quote the agent:

"Arvind: And if there is any additional charge apart from £54.16 for using additional 4.5GB data
Arvind: We'll remove that from your account"

I would appreciate help to solve what to me seems like an error, and a bill I was not expecting.

Thank you

Jonathan

Vodafone

Hi MikeyC82,

I'm sorry to hear of your dissatisfaction with the level of service you've received.

If you'd like any help from me, email me via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

Jonathan - I've checked your email reference number and can see that we replied to your last email a couple of days ago.

Kind regards,

Lee

Vodafone Social Media

jrammy90

Dear Lee,

I have been kindly refunded on my £350 bill for extra charges beyond £54.16, which I am happy with as a solution.

However Vodafone excluded my VAT charges on my £350 bill - so my refund was £174.

Is excluding VAT from a refund standard practice? I have not contacted Vodafone to query this as to get the refund I did took many hours.

Best wishes

Jonathan