Refund refused - do I have grounds to take it to a small claims court?

hayleyr16

I think anyone who would give a penalty for a simple mistake where a pass has been bought wrongly for £49 would be a bit mad!

unholyangel

hayleyr16 wrote: »

Hi I know the simple mistake isn't the company's fault - my feeling was that there is an issue with the fact I was told I could get a refund by the conductor but then that didn't transpire to be true

You realise the funny side of this right?

Your mistake cost you £49. The conductors mistake cost you £0. Yet you're talking about taking court action for the conductors mistake.

Hopefully you've now realised although from your quoted post, it doesn't seem entirely clear either way.

tomtontom

And would have cost nothing if she'd taken the bus instead

hayleyr16

The bus and tram was needed not just the bus

It's not actually for me - I thought it may seem a bit odd if I came on here and said "a friend" has this problem (that old chestnut, though it genuinely is for a friend!). He's not very good with this type of thing so I said I'd step in and try to help him out!

I know I know, he probably could have got the bus to town then a second bus to Meadowhall but be likes the tram better than the bus (perhaps more reliable he thinks) and is quite stuck in his ways. He probably didn't think about it

daytona0

hayleyr16 wrote: »

I know it's been said twice, I'm just working my way through the replies in order.

Ok I see, but surely what the conductor says counts for something? I would think in an ideal world the company should refund as a matter of goodwill due to putting hopes up that it can be sorted then bringing them down? It's not as though the unwanted pass has been used or caused any loss on their part. It can easily be cut up and returned.

Well, it *MIGHT* do....

.... but you also have to worry about the fact that you need a statement from the conductor to show in court. Not going to lie but I don't see him willing to defy the company who pays him just to stick up for your rights of a £49 refund... That's his head on the chopping block right there!

So to risk £35 to win £49 is pretty crazy when you not only consider my post but the post of others too (I'd give you a 10-20% chance at best of winning). It is, to me, uneconomic to pursue this.

daytona0

hayleyr16 wrote: »

The bus and tram was needed not just the bus

It's not actually for me - I thought it may seem a bit odd if I came on here and said "a friend" has this problem (that old chestnut, though it genuinely is for a friend!). He's not very good with this type of thing so I said I'd step in and try to help him out!

I know I know, he probably could have got the bus to town then a second bus to Meadowhall but be likes the tram better than the bus (perhaps more reliable he thinks) and is quite stuck in his ways. He probably didn't think about it

I counted the number of times you used "I" in your first post.

It was ~ 34

hayleyr16

Hi unholyangel

I was responding to an earlier post about I know it's not the company's fault he chose the wrong option, but felt fault with the fact he was told he could get a refund then he couldn't when he went to the ticket office.

unholyangel

hayleyr16 wrote: »

I think anyone who would give a penalty for a simple mistake where a pass has been bought wrongly for £49 would be a bit mad!

Its not uncommon for even "upstanding" citizens to lack morals when they stand to gain - sometimes even when its only £10 or £20. Getting a cheaper fare/ticket is a known ploy.

hayleyr16

Hi daytona0

I'm not sure you've understood my posts properly - I said Ok I see in an earlier response to someone and then spoke about the company doing it as a goodwill gesture for the information from the conductor and a simple mistake. In saying this I have indicated I have read and understood what posters have said.

Yes I used "I" 34 times I'm sure in my first post (I'll take your word for it) - I have explained in a later post I thought it would seem odd if I came on here and said "a friend" as that's what most people say. I don't even live in Sheffield anymore - I went to University of Sheffield and still have friends there, I now live back home in Worcestershire. I can give proof of the county I live in on my driving licence/letters if you like ��

hayleyr16

Thank you very much for people's responses to the issue just wanted to know if it was worth pursuing and I realise it isn't. I can always try again on grounds of goodwill. Cheers!