£157.50 cashback from TCB for opening Co-Operative Bank Acc

ashnojutsu

keiran wrote: »

The full terms and conditions aren't listed, though ceredigion points out

"""
From the T&C's
Quote:
Cashback paid through TopCashback is only paid out once per customer
"""

Of course, one could quibble as to whether this means "paid out ever, once per customer", or "paid out under this offer, once per customer"

Where's a cunning and tenacious lawyer when you need one?

If those are the T&C's from the co-op cashback offer page, then it's rational to assume it's relating to that specific offer, unless explictly stated otherwise?

badger09

keiran wrote: »

Any keen and obsessive MSE'rs got the terms and conditions of the TCB £105 Co-op current account cashback offer?

Pl can someone kindly post these, or pm me them?

A very initial response to my query about the "confirmed" changing to a "declined" is that only one account is allowed ( I got £157.50 cashback for my first coop account)

That'll be me, though I used the ancient method of printing a copy:o

To clarify what Co-op told you:cool::

There is nothing in the £105 cashback offer which ended 10 April, about 'only one account allowed'

As others have posted, it does however say "Cashback paid through TopCashback is only paid once per customer"

So, while I am claiming the cashback in relation to my 2nd Co-operative account, I have not previously, or since, received any incentive from TopCashback, Co-operative, or elsewhere. So I await TopCashback/Co-operative's response with baited breath.

badger09

keiran wrote: »

The full terms and conditions aren't listed, though ceredigion points out

"""
From the T&C's
Quote:
Cashback paid through TopCashback is only paid out once per customer
"""

Of course, one could quibble as to whether this means "paid out ever, once per customer", or "paid out under this offer, once per customer"

Where's a cunning and tenacious lawyer when you need one?

ashnojutsu wrote: »

If those are the T&C's from the co-op cashback offer page, then it's rational to assume it's relating to that specific offer, unless explictly stated otherwise?

I don't agree.

I think its rational to assume that "only paid out once per customer" means "only paid out once per customer" ever:cool:

keiran

It seems that I am one of the keen and obsessive MSE'rs I was enquiring about!!

I had saved the terms and conditions of the £100/£105 cashback offer, which I have pasted below in case it helps anyone.

When one queries the decline with TCB, following the usual manual claim will not work (presumably as the transaction date was more than 6 months ago).

Instead, you have to submit a general support ticket , and they'll then "unlock" the missing cashback claim form so that it can be completed

"""

The Co-operative Bank - Current Accounts Cashback

The Co-operative Bank - Current Accounts

No monthly fee Online and mobile banking 24/7 support Contactless card (subject to status) Overdraft can be arranged (subject to status, you must be over 18) Must be a UK resident aged over 16.
The Co-Operative Bank - Current Accounts Offers
Cashback
Current Accounts

Exclusive Offer! £105.00


Terms & Conditions and other useful information
What will stop me getting cashback?
If the application has been generated via another site (such as a price comparison site) or advertisement, the sale will not be attributed to TopCashback and you will not receive your cashback
This program is being monitored, any abuse of the terms in any way may result in your account being terminated
Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, or with any other discounts such as staff or student discounts
Using a promotional/voucher codes not posted and approved by TopCashback.
What else is essential?
Cashback will only be paid to customers who take out a Co-operative Bank Current Account and transfer to it as their active current account
To ensure that your transaction tracks and to receive your cashback you must generate a new application
Cashback will only be paid to customers who take out the product and transfer to it as their active current account with active direct debits and transfer at least £800 each month for 3 months
Cashback will only be paid to customers who switch to a Co-operative Bank qualifying current account using the full Co-operative Bank current account switch service, which will include closure of your old account with a different provider on the day that your switch is completed
Make sure you have third party cookie tracking enabled and you allow the confirmation page to fully load before closing the window

Good to know
Cashback is only paid on approved applications which are completed online and within 30 days from application. Any application that needs to be followed up offline (for example, to show proof of ID in a branch) or is over the 30 day time frame from application won’t receive cashback
The rates above include a bonus relevant to your membership level - 5% for Plus members and 1% for classic
After submitting an application you will be given a reference number beginning with OLA. Please keep a note of this number as it will be required if you need to submit a cashback claim
Cashback paid through TopCashback is only paid out once per customer
From time to time information displayed here may be out of date.
Cashback rates are subject to change both up and down.
Recurrences on the amount of purchases that can be made while earning cashback may be limited.
The Co-operative Bank - Current Accounts cashback can be earned simply by clicking through to the merchant and shopping as normal.
Please be as thorough as possible when completing your details online to help avoid the application being followed up offline and becoming ineligible for cashback
Transactions will initially track at £0.00 and uplift on validation
Unless otherwise stated expect transactions for this retailer to appear within 24 hours. Transactions are usually confirmed within a month and should become payable within 30 - 60 days after the event date, unless otherwise indicated on the Avg Payment Speed Statistics.
This merchant calculates cashback excluding VAT, delivery and any other charges.
The Co-operative Bank - Current Accounts Cashback is available through TopCashback on genuine, tracked transactions completed immediately and wholly online.

What to do when
The vast majority of transactions from merchants track successfully, occasionally a transaction may not get reported. If you believe this to be the case, please submit a "Missing Cashback" query within 100 days of the transaction, we will be unable to chase up claims older than this.
Some merchants may not be forthcoming with untracked cashback. We endeavour to chase untracked cashback but reserve the right to halt enquiries at any time. Please do not make purchase decisions based upon expected cashback as it is not guaranteed.
About your purchase
To open an account you must be a United Kingdom resident aged 16 or over. To have an Account you must receive regular payment (e.g wage, salary, and pension) which you must pay into your Account

It is a condition of having an Account with The Co-operative Bank that you haven’t had any CCJs, been declared bankrupt or defaulted on any credit agreements in the last 6 years

"""

fuzzgun19

Just checked my TCB and the £101 has been declined. I did do all the criteria and havent had co-op cashback before.

Is it worth complaining to TCB?

YorkshireBoy

fuzzgun19 wrote: »

Just checked my TCB and the £101 has been declined. I did do all the criteria and havent had co-op cashback before.

Including clearing cookies?

Is it worth complaining to TCB?

If 5 twenty pound notes fell out of your wallet/purse on a windy day would it be worth chasing after them?

ashnojutsu

badger09 wrote: »

I don't agree.

I think its rational to assume that "only paid out once per customer" means "only paid out once per customer" ever:cool:

I'm not actually sure whether you think TCB will pay up or not?

Surely it can't be "only paid out once per customer ever" as that would entail that that customer would NEVER get any cashback from TCB again?
If not, then surely that particular criteria is ONLY for that specific offer, therefore the statement "paid out under this offer, once per customer" must be true.
If so, the critical consideration is what "this offer" actually entails.
I would assume a product/service has varying amounts of cashback throughout the year, and this is classed as "an offer".
The alternative is each different amount of cashback, available throughout the year, is classed as a separate "offer".

Good luck with getting TCB to pay you twice based on that reasoning, as I am afraid you would not qualify under either circumstance.

Yorkshire_Pud

If Co-operative current accounts did want to be clear whether an applicant was eligible to receive CB through TCB 'only paid out once per customer' then they should be expected to qualify this open to interpretation statement by adding a few words such as ever/per lifetime.

Ambiguity encourages more applications for accounts that are opened successfully but then may not qualify for CB so perhaps it suits Co-op to be ambiguous as they are so keen to get current accounts opened seeing as they are losing customers overall.

How previously Confirmed transactions can become Declined on Sunday 25th September who knows, certainly not TCB, they have trouble explaining anything in a form anyone can actually understand or act upon.

Another anomaly that has recently occurred is that tracked applications through TCB for a recent offer for Co-op current accounts that were at about £52 subsequently became £42 only the £42 offer was a new offer and £52 was correct for the previous offer. This is wrong and the chances of TCB sorting it out seem to be poor, same with Co-op.

People using TCB have to wait MONTHS AND MONTHS for anything to be sorted out.

bristolleedsfan

fuzzgun19 wrote: »

Just checked my TCB and the £101 has been declined. I did do all the criteria and havent had co-op cashback before.

Is it worth complaining to TCB?

Complain direct to Cooperative Bank and contact TCB to appeal against the decline.

bristolleedsfan

ashnojutsu wrote: »

Good luck with getting TCB to pay you twice based on that reasoning, as I am afraid you would not qualify under either circumstance.

http://forums.moneysavingexpert.com/showpost.php?p=71370396&postcount=243

"So, while I am claiming the cashback in relation to my 2nd Co-operative account, I have not previously, or since, received any incentive from TopCashback, Co-operative, or elsewhere."