Headphones don't work with Lenovo laptop

GunJack

the other thing I've found works on W10, is to uninstall and re-install the sound drivers, had to do it 3-4 times already on my W10 machine, usually after windows updates..... stoopid MS

Maureen43

Fightsback wrote: »

Are you sure it's a Z50-70 and not a G50-70 as based on that model number it should be a G50-70 ?

http://support.lenovo.com/gb/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g50-70-notebook-lenovo/20351

Sorry yes, you're right, it is a G50-70.

Maureen43

GunJack wrote: »

the other thing I've found works on W10, is to uninstall and re-install the sound drivers, had to do it 3-4 times already on my W10 machine, usually after windows updates..... stoopid MS

As windows 10 updates have caused me other issues I'd like to give this a try!

Please can you tell me how to do it?

Maureen43

Mista_C wrote: »

Download the Windows 10 (64bit) audio package here...

https://download.lenovo.com/consumer/mobiles/2tl701af.exe

...and install the complete software package, not just the driver.

From your description it sounds like you have the default Microsoft driver installed and, as with many branded laptops over recent years, it doesn't contain the necessary software to properly detect a device being plugged into the front HD headphone socket.

I did this but got "ShellExecuteEx failed: code 3221225477"

GunJack

Maureen43 wrote: »

As windows 10 updates have caused me other issues I'd like to give this a try!

Please can you tell me how to do it?

right-click on Computer, then select Properties. This brings up the computer info page. Link on the upper-left of that screen Device Manager, click it. This will bring up the device manager window. Right-click on Sound, and then left-click on Uninstall. Confirm if required. Then Restart the machine. The drivers will be reinstalled when the machine reboots.

Maureen43

GunJack wrote: »

right-click on Computer, then select Properties. This brings up the computer info page. Link on the upper-left of that screen Device Manager, click it. This will bring up the device manager window. Right-click on Sound, and then left-click on Uninstall. Confirm if required. Then Restart the machine. The drivers will be reinstalled when the machine reboots.

My screens don't look quite like you describe. I can't uninstall Sound. However I can uninstall "Connexant Audio HD speakers". Is that what you mean?

GunJack

Maureen43 wrote: »

My screens don't look quite like you describe. I can't uninstall Sound. However I can uninstall "Connexant Audio HD speakers". Is that what you mean?

if you expand the sound, video and game controllers section, what do you have listed?

GunJack

plus, have you installed the driver package mista c linked to on the previous page yet?

Maureen43

GunJack wrote: »

if you expand the sound, video and game controllers section, what do you have listed?

Conexant Smart Audio HD. That's it!

I got an error message (see above) when I downloaded Mista C's link.

GunJack

Maureen43 wrote: »

Conexant Smart Audio HD. That's it!

I got an error message (see above) when I downloaded Mista C's link.

so uninstall it, then reboot the machine....