Is AA Financial Services Ltd and BOI staffed by a bunch of incompetent people ?

GingerBob_3

than_prutt wrote: »

Oh yeah!! I remember that thread now but totally forgotten that there was a rep replying to a comment.


Anyway, I would trust AA with my car without any second thoughts but my credit cards and money? I'll leave them to someone else..

That would be Bank of Ireland then :rotfl:

adindas

Another example of AA Financial Services and Bank of Ireland evidence of incompetence just come up today 21 January 2106

https://forums.moneysavingexpert.com/discussion/5397960
redjosh
Today, 10:49 PM

"I got an AA credit card in December to transfer the £3000 balance from my Tesco credit card. AA sent a statement with the new £3000 balance showing, but the amount never left the Tesco card. I phoned up AA, they said they made an error with the sort code and gave me £50 for the trouble. I asked them to do the transfer again... I've again received an AA statement with a £3000 balance, but the money still hasn't left the Tesco card yet.
I phoned AA again and it said it can take 10-15 days for it to go through.
I'm about 10 days in now... Has anyone else had this trouble? Is it an issue with Tesco Bank or AA?
Am hoping it's sorted before the next due date at the end of the month!"

than_prutt

GingerBob wrote: »

That would be Bank of Ireland then :rotfl:

Please tell me they are more competent than their subsidiaries in UK ( AA and PO)!!

adindas

GingerBob wrote: »

That would be Bank of Ireland then :rotfl:

I think both of them. The AA financial Services is a different division within AA group. I agree the people working in AA Insurance are very good ....

I also have my insurance with them ....

Armetage

good one. interesting

adindas

Another one here. This is from the post office credit card. But both are owned by the same guy e.g Bank of Ireland


https://forums.moneysavingexpert.com/discussion/5418727

The_AA_Company_Representative

adindas wrote: »

Is AA Financial Services Ltd staffed by a bunch of incompetent people from Underwriters to the Frontline staffs?

I will say yes, here are my evidence and all of my evidence could be found here on this MSE.

1. People have been sent the wrong card, e.g. it should be a Balance transfer card but was sent a non BT card.

2. They fail to do the electronic verification. Many people are already in the electoral role, have other credit card, bank AC yet they still ask the people to submit extraneous paper work, e.g. ID verification, Address Verification, Bank Detail, Employment detail.

3. The documents could only be certified by Solicitor, Accountant, Bank or Doctor. So they do not even understand the document certification procedure here in the UK. From here https://www.gov.uk/certifying-a-document e.g.
From official UK gov website, the ID could be certified by bank or building society official, councillor, minister of religion, dentist, chartered accountant, solicitor or notary, teacher or lecturer. Doctor and staff in Post office are even not on the list

4. They have representative here, although claim to be an official representation of AA Company representative they do hit and run, they just provide a generic answer and never come back.

Hello, we have noticed your comments and would be happy to address this for you. As we have many different products we would like to arrange for the relevant department to address your query. So that we can help, please email your details to chat@theaa.com Reference FOR TS306302. We look forward to hearing from you.

adindas

The_AA_Company_Representative wrote: »

Hello, we have noticed your comments and would be happy to address this for you. As we have many different products we would like to arrange for the relevant department to address your query. So that we can help, please email your details to chat@theaa.com Reference FOR TS306302. We look forward to hearing from you.

Dear The AA Company Representative. Thank you for reply.

After looking into all of the answer from The AA Company Representative. It seems it is a generic answer asking people to contact through chatting. .Many companies allow people to chat and people already know this without being told this option.

There is no point The AA Company Representative. Presence here just to tell people to go to the chat room.

I have itemized my points and I have presented evidence from people showing AA incompetence. As this is a discussion forum. If you could explain / counter it in this forum. There will be a great alternative. What have been done to improve it? It might not be yourself but you might want to bring this issue comment to your AA Financial Services Ltd division and posting it back here in this forum.

As for myself I do not need an AA credit card anymore. I already have a Tesco Bank 0% interest on BT with zero BT fee which is already approved in just six minutes with generous credit limits. No draconian paperworks have been asked …

eskbanker

Do you know the difference between 'presenting evidence' and 'copying and pasting a bunch of vague and anonymous anecdotes'?

You seem to be suffering from some sort of delusion that you've compiled a compelling dossier that warrants action, when a bit of casual reading around on here will show countless similar claims against numerous companies, rarely inspiring people to try to start some sort of crusade....

adindas

eskbanker wrote: »

Do you know the difference between 'presenting evidence' and 'copying and pasting a bunch of vague and anonymous anecdotes'?

You seem to be suffering from some sort of delusion that you've compiled a compelling dossier that warrants action, when a bit of casual reading around on here will show countless similar claims against numerous companies, rarely inspiring people to try to start some sort of crusade....

Do you know the difference between court of Justice and Discussion Forums ??
Do you recognize that MSE is a discussion Forum ??

Well I know do not know about you ....

What is the point if you have a repsentative here that they just ask you to go to chat room ...

People are here to discuss to comment ....

Comment or argue it in htia forum that when
1. People have been sent the wrong card, e.g. it should be a Balance transfer card but was sent a non BT card.

2. They fail to do the electronic verification. Many people are already in the electoral role, have other credit card, bank AC yet they still ask the people to submit extraneous paper work, e.g. ID verification, Address Verification, Bank Detail, Employment detail.

3."I got an AA credit card in December to transfer the £3000 balance from my Tesco credit card. AA sent a statement with the new £3000 balance showing, but the amount never left the Tesco card. I phoned up AA, they said they made an error with the sort code and gave me £50 for the trouble. I asked them to do the transfer again... I've again received an AA statement with a £3000 balance, but the money still hasn't left the Tesco card yet.
I phoned AA again and it said it can take 10-15 days for it to go through.
I'm about 10 days in now... Has anyone else had this trouble? Is it an issue with Tesco Bank or AA?

this is not a sign of incompetence ????