Bulb Energy Reviews: Give your feedback on the energy supplier

edited 26 July 2018 at 11:38AM in Energy
805 replies 189.4K views
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Replies

  • edited 29 August 2017 at 4:24PM
    ChinChin Forumite
    146 Posts
    edited 29 August 2017 at 4:24PM
    thanks for that!

    switch has been aborted (courtesy of their online chat).
    very good service i must say.

    that was a close call ... i'll do it once my existing tariff ends then!

    the chap on the web chat just told me that i need to let them know 21 days before my tariff ends...but your saying Hengus i have a bit more time than that??
  • SystemSystem Forumite
    177.9K Posts
    10,000 Posts Name Dropper
    ✭✭✭✭✭✭
    Chin wrote: »
    thanks for that!

    switch has been aborted (courtesy of their online chat).
    very good service i must say.

    that was a close call ... i'll do it once my existing tariff ends then!

    the chap on the web chat just told me that i need to let them know 21 days before my tariff ends...but your saying Hengus i have a bit more time than that??

    Be warned. If your new supplier notifies your old supplier after the contract end date, then you will switch to the SVT. Suppliers do not have a crystal ball. However, they are required to switch you back to your old tariff if notified in the required the period. The Standard Licence Condition that applies reads as follows:

    Standard Licence Condition 22D.12

    22D.12 Where paragraph 22D.13 applies, the licensee must ensure that a Domestic Customer will continue to be subject to the same Charges for the Supply of Gas and the same terms and conditions that applied to the Dead Tariff until they have changed their supplier.

    22D.13 This paragraph applies where one of the following conditions is satisfied:

    (a) no later than 20 Working Days after (but not including) the date on which the Dead Tariff is due to terminate or be changed in order for the Domestic Customer to become subject to the licensee’s Relevant Cheapest Evergreen Tariff, the licensee receives Notice under the Network Code by way of the Relevant Gas Shipper that another Gas Supplier will begin to supply the Domestic Customer’s Domestic Premises within a reasonable period of time; and

    (b) another Gas Supplier begins to supply the Domestic Customer’s Domestic Premises within a reasonable period of time after the date on which the Notice referred to in sub-paragraph 22D.13(a) is given;
  • I'm looking to swap energy providers before BG hit me with a massive bill and bulb come out on top for me. Reading reviews they seem most favourable and then reading that one customer received hotel chocolat chocs as a welcome gift swings it their way! I'm easily bought but I'm willing to give the newbies a shot against the big guns.
  • Tim_FoxTim_Fox Forumite
    12 Posts
    Hi Hengus,

    Does the 20 days also apply for electricity switching (only) or is it just gas? We don't have gas.

    Many thanks.
  • Hi - I'm thinking of moving to Bulb and have a couple of questions. Does anyone have any experience of charges by Bulb for moving a meter? We're having some building work done soon, and at least one of the meters will need to be moved - I've heard stories of large/hugely variable changes being made by energy companies for this, and wondered what Bulb's approach was?

    The second one is whether Bulb do smart meters - we're in the NW, and not many companies seem to be rolling them out in a hurry. I'd quite like one, and wasn't sure what Bulb's plan was here.

    Thanks in anticipation - any help appreciated.
  • ruth56_2ruth56_2 Forumite
    46 Posts
    Ninth Anniversary 10 Posts Combo Breaker
    Bulb are rolling out smart meters from 2018. Sorry cannot answer first question. Have you tried the bulb community forum? May get an accurate answer there.
  • @jagged pixel
    Please edit your post as it is against MSE Forum rules to post referral links in this forum. You are just spamming the forum.
    It clearly says not to post referrals in the opening post by the MSE staff.
  • GarfGarf Forumite
    93 Posts
    Part of the Furniture Combo Breaker
    Thanks for all the Feedback on here. I have just started my switch to Bulb from British Gas (MSE Collective October 2017)
    "Never underestimate the predictability of stupidity"
  • I switched from British Gas to Bulb earlier this week and it went perfectly. However, this morning the new 'improved' sign-in is not working. The 'email me a link' button is completely unresponsive. Internet connection is fine and tried to get a link on 2 different devices without success...

    Anyone else got the problem?
  • bobstheboybobstheboy Forumite
    609 Posts
    Part of the Furniture 500 Posts
    ✭✭
    PeakOwl wrote: »
    I switched from British Gas to Bulb earlier this week and it went perfectly. However, this morning the new 'improved' sign-in is not working. The 'email me a link' button is completely unresponsive. Internet connection is fine and tried to get a link on 2 different devices without success...

    Anyone else got the problem?

    Just worked for me.
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