Bulb Energy Reviews: Give your feedback on the energy supplier

Dandytf

Browntoa wrote: »

Another referral link in the wrong section

Reported

Missing data -reported

Man_in_a_Suitcase

Has anyone else noticed the fault which has recently appeared on Bulb's quote page? It won't let you put different suppliers in Refine the Quote for gas and electricity now. I switched the mother-in-law a few months ago and it was working fine then.

apprearaff

I'm a Bulb customer
I can't understand why my tariff hasn't been adjusted to reflect the real market trends.

In the blog They talk about the price trend in 2018, why don't they share the 2019 data? Even the Big6 prices fell down with a gap compared to Bulb tariff of over 70 pounds!!!!

Just look at any price comparison website!

Haven't they said that on your website that tariff reflects the true cost of energy????? Is this your "FAIR" tariff?
Raff

Minigbh

I joined Bulb, and was looking forward to been on an electric supplier who wanted to do it slightly different having only one tariff, and renewable electricity, after lots of positive reviews with friends and family been customers so was looking forward to a simple switch, and great customer service.

However, I have to say that I have been very disappointed of the level of customer service as despite giving initial meter reading, taken from my previous suppliers website via my smart meter (which is now dumb but I knew that it was going to be) so should be accurate enough to not be disputed. For the first few weeks I regularly submitted meter readings weekly and noticed that my account was not updated with the readings page. So rang Bulb, to try to get it rectified and they process my initial readings but them lost my other readings, then noticed my meter readings where changes to lower figures than the ones I originally provided. Significantly lower with 1400 less on my night readings than my actual readings.

After numerous calls and email exchanges, the situation is still not resolved some 13 weeks after after my initial switch. I have had to chase every step and the situation still not been resolved, despite bulb “raising a dispute” with my previous despite it been there issue.
Here hoping it gets sorted soon.

leviathan

Have been with them for nearly two months
Have not had a bill yet
Final readings and photos of meter were supplied but previous supplier wont accept them - bulb's word.
Bulb have suspended billing but failed to clearly layout what the process is.


Bulb's communication on the matter is almost non-existent. Which is surprising as they sent me a constant flurry of unwanted emails during my account setup process, but now, when I need their help, they are slient.


So far I'm not inpressed and if only they would answer my emails to them I might be able to let them know.
I'm sure they go through these problems daily given the size of their customer base, so keeping me informed should be easy, but the evidence would prove otherwise.


Therefore I'm in limbo and despite all the wonderful noises about how easy it is to switch and not having to deal with old supplier, "we will take care of you", etc - I will no doubt end up in a protracted arguement with the old supplier and I will drag Bulb into this due to their in action to deal with it on my behalf & especially the failure to communicate properly.

roddydogs

Most people on here are only with bulb for the generous referral cash..when I was with them never had any problems.

gatita

I was also going crazy in the beginning, but I eventually had good communication with "Adam M" he really has been great, maybe you could send an email to him (for the Attn of ADAM M) Good luck!

billp42

Hello Minigbh


I've been with Bulb for nearly two years and have not had a problem - however, I had an unsurmountable amount of problems with Eversmart, my old supplier, so used Resolver. It's a free complaints tool recommended by Money saving experts - and it works. I put my case to them and the problem was sorted out in days, something that I'd been trying to sort for two years with Neversmart.



Just google "resolver money saving experts".


Good luck

staggered

Bulb were ok when I signed up to them but once they installed smart meters everything went wrong and their communication / customer service has been completely non-existent.

The smart meters didn't work - Bulb weren't receiving any readings from them - and I wasn't able to provide readings online or over the phone because, according to my account, I still had the old meters.

I asked them to correct this over 2 months ago - I sent them pictures of the new meters and the card left by the installer showing final readings on the old meters - and followed up with two phone calls. They did absolutely nothing. No response. No resolution. Nothing.

They continued to bill me based on estimated readings, on the old meters, even though I repeatedly tried to give them actual readings from the new meters.

I threatened to leave them, hoping that might encourage them to fix things but they still did absolutely nothing.

I've now left them and there's no sign of them issuing a final bill, even though they've been provided final meter readings by the new supplier.

I've given them 7 days to resolve things, if I don't hear anything I'll escalate to the Ombudsman.

I'm really surprised and disappointed how bad they've been.

Mike_househam

Same problem as others with Bulb they are refusing to talk to me after a failed smart meter installation 3 months ago. I'm left with a smart meter that can't be commissioned and my account still shows the old meter and meter readings which means I cant provide any new meter readings. I have chased, complained but they just don't bother to respond. I've seen this before just before a company goes under. Personally I would avoid this company. This is the worst customer service I have ever experienced !!!! I will be switching today.