Bulb Energy Reviews: Give your feedback on the energy supplier

Mike_househam

did you have any problems Switching?

rallycurve

I switched from Eon to Bulb 6 months ago and everything went smoothly.
I got a £100 referral reward into my account and was able to reduce my monthly payments (to £8) so to use my credit instead.
I've got nothing to complain about them although I have not had the need to contact them at all. Happy with their simple web, it is easy to submit readings and I receive accurate monthly bills.
I recently got an email offering second generation smart meter installation but I will not be doing it after reading here the problems that it might cause.

notbritishgas

Mike_househam wrote: »

Same problem as others with Bulb they are refusing to talk to me after a failed smart meter installation 3 months ago. I'm left with a smart meter that can't be commissioned and my account still shows the old meter and meter readings which means I cant provide any new meter readings. I have chased, complained but they just don't bother to respond. I've seen this before just before a company goes under. Personally I would avoid this company. This is the worst customer service I have ever experienced !!!! I will be switching today.

Been very happy with Bulb for the past year, but due to your post:( thought I had better get some of my credit refunded.
Tried Live Chat, now 33 minutes and still waiting for a reply.

Edit: 45 minutes still waiting

Edit: 60 minutes no reply, so I have given up, read into that what you will!

Edit again: just to put the record straight, I have now received an email following the aborted Live Chat sorting out my request. So there is still someone there ��

Dandytf

Been a few months since switching to Bulb.
Summer months going very well indeed, averaging <60 pounds.
Including storage heater left on 2/3 settings.
Looking forward to trying different winter heating approach this year, think I'll leave storage heater on those low settings and use living room 3k electric fire during freezing winter times.
Interesting to know what additional cost this approach will take, 60-70/75/ or more per winter months.
Continue to watch if Bulb were successful in increasing Broader group W.H.D. As I think I'll miss their criteria if it stays as last years,

socmwils23

Have finally managed to switch away from these after a nightmare few months. Even post switch their incompetence still shines through.

I provided a closing gas and electric meter reading to both new and old supplier which matched. The electric has gone through fine but for some reason Bulb decided to provide an estimated reading for 5 days later on the gas. Coincidentally this resulted in a bill which almost exactly matched the credit they were due to refund (over £100). They are now trying to claim its my new suppliers fault and not their problem.

Their customer service team all seem to be "new with limited training" and have to run everything by a supervisor. Personally i wouldnt go near them ever again.

xXDeetsXx

Grateful to read this feedback, was very nearly tempted!

staggered

Can only echo previous comments.

Absolutely shocking CS from Bulb which has continued even though I've now left them. My account still showed the old electricity meter over 2 months after the new smart one had been installed. Even though I asked them countless times to change it. Which means that they haven't been able to agree a final meter reading with the new supplier so I can't get my credit back or get a proper electricity bill from my new supplier.

They've told me it's my responsibility to liaise with the new supplier to get this sorted?

Seriously, steer well clear!

twhitehousescat

left sse to go to bulb , everything ok for several months

;logged onto my account to see that the final bill was being prepared , rang them and they said i had asked to transfer to ovo

I had not , it was an erroneous transfer , they admitted via emails that they had failed to send required "sorry you are leaving" emails to me

I asked them to get my accounts back ASAP

a week later "welcome to SSE" ?????????

lot of denial , bulb saying ovo had handed it over to sse

eventually a nice lady at sse explained and offered to forward the paperwork showing that

instead of contacting ovo with a loss of supply request BULB actually sent a GAIN of supply backdated several months to SSE

the supplies were wrongly taken on 5th and 7th july i realised transfers were going thru on 27th july and as of now bulb are still scratching there heads and in denial


a total shambles , that has involved a lot of my time and the time of both ovo and sse to try and sort out

can i recommend bulb ,,,,,,,,,,,,,,,,, my pen would run out after 2 letters

RoKeMe

I've now left Bulb (purely on price) but I have been very happy with them. In particular, they refunded my credit balance within 2 days of me supplying my closing meter readings (I'd previously been with Together Energy and it took them nearly 8 months to refund my credit balance). Their website is good and, apart from a minor delay in transferring my electricity account from Together, they've been very good. On request they reduced my DD once it was clear my winter 18/19 consumptions had reduced significantly year on year with my account also in credit (the 17/18 consumptions had been inflated by the effects of the beast from the east).

Dakota_2

I'm with bulb, as others have said everything has gone haywire since smart meter roll-out. I noticed Bulb are not communicating with customers. Last time I saw this happen was when Economy Energy were about to go bust. I cancelled my direct debit and got out with £2 credit remaining. I'm systematically reducing my credit balance because they are giving customers the "mushroom" treatment.