Bulb Energy Reviews: Give your feedback on the energy supplier

[Deleted User]

@dinah46
From https://help.bulb.co.uk/hc/en-us at the bottom of the page

Our helpdesk is open 9am to 6pm Monday to Friday.
Call us on
0300 30 30 635

dinah46

Thank you, I'll try that

PennineAcute

If they are that good, why the need to give referrals. Surely, just recommend them.

Tescodealqueen

Switched via the energy club, really pleased so far. Received final bill from old supplier today, sent details of exit fees via the Bulb email link and they were credited to my new account within minutes. Like the website.it is clear and simple to use and like the humour in their email correspondence. So far so good.

billp42

Switched to Bulb last December after the debacle that is Eversmart. What a pleasant change to find a company that does what it says on the tin, so to speak. The only problem that I have had so far is Bulb producing my bills and then collecting the DD the day afterwards. It made my account look as though it was well in debit when the situation was not that bad at all. An email resulted in bulb immediately aligning the DD collection date with the date of bill production. Sorted easily, and with no hassle at all. I cannot recommend this company too highly - 11 out of 10 for customer service.

tonycottee

I've been with Bulb for a month now and all has run smoothly, so thumbs up from me.

ade2j

Started the switch this week from SP, will be complete in 3 weeks they say, looking forward to a none big 6!

imho

ade2j wrote: »

Started the switch this week from SP, will be complete in 3 weeks they say, looking forward to a none big 6!

And me I switched from SP to bulb today.

Shakin_Steve

This is a copy of a separate thread I posted before seeing this one :

I decided to switch from EDF to bulb a couple of weeks ago. I did it through uswitch (sorry) and they had good customer reviews. Uswitch could do it directly for me. I got a copy of my tariff and all seemed fine, until the next morning when I received an email telling me that wholesale prices had gone up and the price may have to increase. I realised that it was a late-night decision on my part and decided to cancel the switch. I pressed the 'cancel switch' link and immediately got an email telling me it was done.
About five days later my bank texted me to say that a direct debit had been set up by bulb, I cancelled it and rang them. They were very sorry but they had set up the direct debit on the day I applied and it takes five days to set up. Fair enough.
About three days later a text from bulb saying, as I had cancelled my dd, they would not be able to bill me. Rang them again. They were sorry.
I changed my tariff with EDF last night, to a year long plan with a not too bad price. Looked online this morning and only the electricity had gone over, not the gas. Rang EDF and was told I couldn't change the gas over as I was switching my gas away. AAARRGGHH.
Told THEM to cancel the switch and they said it would be done by Monday and they would then change both gas and electric to the new plan.

Shakin_Steve

EDF are still in the process of trying to switch me to my new tariff. This on my bulb account page this morning:
Please contact your old supplier
Uh oh, your old supplier has stopped us switching you to Bulb. They probably think you have an outstanding balance to pay. Please could you get in touch with them? Let us know when it!!!8217;s sorted and we can restart your switch.

Bulb don't seem to understand that some people might actually want to cancel the switch. Phone calls illicit a 'sorry, we'll sort it out' reply, but nothing gets sorted out. I'll be patient......for now.