Bulb Energy Reviews: Give your feedback on the energy supplier

jackywacky

I had an email from Bulb yesterday saying that they'd like to increase my monthly payments to avoid me going too far into debt. I've got no problem with that it's what all responsible companies should do.
They did say they'd re-evaluate if I gave them up to date meter readings simply by replying to the email which I done.
Today (Good Friday) 24 hours later I got a reply saying that as summer is coming they would hold fire with any increases.
Perhaps some would see that as a hassle but to me that is a sign of a quick responding and good company


In future I shall be giving more regular meter readings but so far an easy company to deal with

Anthorn

fatbelly wrote: »

Hold on. Have they made an announcement to say they won't get involved?

They have to join the scheme when they get a certain size (is it 250000 customers?) and AFAIK they are not there yet, but are saying they will join the scheme voluntarily for the next round in 18/19.

I checked - the last announcement was on 15 March:



That seems pretty clear to me.

c.f. my previous post in this thread.

FYI the qualification cut-off date for the core group for the 2017/18 scheme was in July 2017. If that's a similar cut-off date for the 2018/19 scheme Bulb are cutting it fine. It is in fact likely that the first scheme Bulb will be involved in will be the 2019/20 scheme because they will miss the qualification date for 2018.19 and that's likely to be for both the core group and the broader group.

Personally I view Bulb's assertion that they will be providing WHD for the 2018/19 scheme as likely to be false information in order to keep or attract customers who are eligible for WHD. We'll see in July!

E17saver

I'm currently trying to get a quote from Bulb using a referral from the referral thread, but their site doesn't seem to work? I'm on the 'About my current supplier' page and have put in my current supplier and tariff, and how much we use each year, but when I press 'Update my quote', the screen goes dark blue with a spinning green circle whilst it processes but then it simply dumps me back out on the 'About my current supplier' page as if I've done something wrong, but with no notification of what needs changing.


Any ideas what's happening?? Not impressed so far but willing to accept that it *could* be me somehow.

roddydogs

Try a differnet browser.

System

Just got a quote from Bulb
Electricity unit 12.737p per kW and standing charge 24.56p per day
Gas unit 2.945p per kWh and standing charge 24.56p per day loads more than Eon been with for 2 years

Psyduck1980

Has anyone successfully reclaimed early exit fees (from another provider) from Bulb? My existing First Utility tariff expires at the end of June but I can save money by switching to them now. However, I'm not sure it's worth it really as I can switch for free in mid-May...

E17saver

roddydogs wrote: »

Try a differnet browser.

Nope, still no joy. Most frustrating

Psyduck1980

Another query on Bulb (just in case anybody wants to help me out) - the CEC offer is £25 cashback plus an additional £30 credited to your account. Is the latter only relevant to people who switch through the CEC or is it a dual fuel discount to all who take up their standard variable tariff? TIA.

redfox

referral links and suggestions are only permitted on the Referrers Board (please read the forum rule). Your post has been reported.

If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].

danze

I had an old smart meter that E.ON fitted in 2012, moved providers a few times and suddenly got into a nightmare situation where the meter just kept shutting off and having to be manually restarted, at the time my supplier Co-Op energy wouldn't help me and told me to contact E.ON - they couldn't help me either, so was stuck with a dodgy meter and a freezing cold house several times a month.

I switched to bulb, purely for the price and the fact it was 100% renewable and thought I'd check with them, straight away they arranged to get the meter swapped over (and because they were late arranging the appointment gave me a decent bit of credit on my bill as well) totally unexpected them to be able to help me but they just did what I'd have expected my other suppliers to do without any fuss.

So I'm very satisfied, and I hope it continues like this.