wrong delivery method

MsBlonde

Sorry Pollycat, I hope it turns up when you're at home. It is annoying... just dont try myhermes live support. My friend waited 24 mins in queue for live support, for him to be disconnected saying no reps are availiable when it got to his turn (200 odd in queue).

Pollycat wrote: »

You're not making my day, MsBlonde. :rotfl:

and this is still the case:

and looks like being the case until I come home and find a note from the courier. :wall:

Pollycat

MsBlonde wrote: »

Sorry Pollycat, I hope it turns up when you're at home. It is annoying... just dont try myhermes live support. My friend waited 24 mins in queue for live support, for him to be disconnected saying no reps are availiable when it got to his turn (200 odd in queue).

Me too, MsBlonde, but I have a very busy few days coming up so if it doesn't arrive in the mornings, it's highly likely to go back with the courier. :mad:

Update to my delivery.............















There isn't one. :mad:
Hermes still saying:
'Collected by the courier 13:48 16/12/15' (Wednesday!!!!!)

So do I believe that my parcel has been sat in the same place (sender's local depot) for almost 48 hours?

nickcc wrote: »

Not had a problem with Hermes as they either leave waterproof packages where I ask them to or leave a note and deliver them the next day. I have my Hermes agents phone number so can contact them if there's ever a problem.

But I have had problems with Hermes.

And that's not the point.
The point is that the listing said Royal Mail First Class, not Hermes.

RM 1st class was convenient for me - even if I missed delivery.
Having a courier turn up any time of the day or night out of the blue - because their tracking system is !!!!! - is not what I agreed to.

I bought this item on Saturday lunchtime and paid immediately
Estimated delivery on the listing was Wednesday or Thursday (estimated 3-4 working days) so it's now working day 5 and I still have no idea where my parcel is!

bxboards

Hermes tracking can often be very delayed - if I drop an item off to the Parcelshop often nothing shows up until it reaches the local depot, then all the previous track points (dropped at Parcelshop etc) update.

Late week I had 5 items all stuck at 'recieved at sender's local depot' for 3 days, then everything updated in a batch to 'Received by the recipient's local courier' with all the missing prior tracking events showing.

The tracking isn't real time, and may lag events on the ground by several days.

I do find many buyers will upgrade to my Express royal mail option to avoid myhermes, even though this costs them on average 9.00 more than my 'free' option. I know as a seller that buyers are not keen on MyHermes and often will pay extra to avoid the service.

Personally I find the service fine, and my local courier knows me so I will always take in neighbours items, and vice versa.

Pollycat

bxboards wrote: »

I do find many buyers will upgrade to my Express royal mail option to avoid myhermes, even though this costs them on average 9.00 more than my 'free' option. I know as a seller that buyer's are not keen on MyHermes and often will pay extra to avoid the service.

I have done this with other sellers.

I would also have done this with this purchase but the delivery method on the listing - Royal Mail 1st Class - suited me just fine.

It's just a pity that the seller decided to take it on him/herself to do something totally different and saddle me with the problem of getting hold of my parcel before Christmas.

mrcol1000

bxboards wrote: »

I do find many buyers will upgrade to my Express royal mail option to avoid myhermes, even though this costs them on average 9.00 more than my 'free' option. I know as a seller that buyers are not keen on MyHermes and often will pay extra to avoid the service.

Personally I find the service fine, and my local courier knows me so I will always take in neighbours items, and vice versa.

Out of the 100s of parcels I send every year by My Hermes have had only 3 problems which was due to the buyers fault. Despite offering Royal Mail for extra only had maybe 1% take up the option. My Hermes unfairly has a bad image. People have one problem and then tell everyone how bad they area. For a seller though you have three choices. Use My Hermes cheap and have full tracking so rarely have a problem with non-delivery, offer expensive tracked alternatives or send Royal Mail and have it disappear into a black hole and hope it eventually turns up.

Pollycat

mrcol1000 wrote: »

Out of the 100s of parcels I send every year by My Hermes have had only 3 problems which was due to the buyers fault. Despite offering Royal Mail for extra only had maybe 1% take up the option. My Hermes unfairly has a bad image. People have one problem and then tell everyone how bad they area. For a seller though you have three choices. Use My Hermes cheap and have full tracking so rarely have a problem with non-delivery, offer expensive tracked alternatives or send Royal Mail and have it disappear into a black hole and hope it eventually turns up.

I've had 1 problem with Hermes out of one delivery.
So that's 100% failure in my experience.

Full tracking?

Is it your experience that a parcel sits in the same place for almost 48 hours according to myhermes?
To me, that's not 'full tracking'.

bxboards

mrcol1000 wrote: »

Out of the 100s of parcels I send every year by My Hermes have had only 3 problems which was due to the buyers fault. Despite offering Royal Mail for extra only had maybe 1% take up the option.

I find around 40% take the Express (Royal Mail Special Delivery) option.

I do get some buyers cheekily choosing the 'free' options then mailing after paying that they need it by the weekend etc, I invite them to pay the Express Delivery charge, and I think I have about 50% uptake on that when this happens, otherwise it goes by whatever service they chose.

The free + Express delivery option also is needed for TRS discount, but it's good that a good proportion of buyers choose to use it rather than it being a box ticking for TRS.

Personally I find MyHermes fine, although there is a limit to my trust, and anything over 2kg I DPD or UPS.

absolutereturn

Pollycat wrote: »

I've had 1 problem with Hermes out of one delivery.
So that's 100% failure in my experience.

Full tracking?

Is it your experience that a parcel sits in the same place for almost 48 hours according to myhermes?
To me, that's not 'full tracking'.

I've sent probably a couple of dozen parcels via Hermes in the past couple of months, only one problem. Buyer only informed me they'd not received the item after nearly a month, I went to Hermes site and it said that the parcel had been delivered to the local courier on Nov 16th, nothing else. I contacted them and their first response was that I'd contacted them after 28 days so there was nothing they could do.:mad:

I wasn't aware of the 28 day restriction but luckily my message was actually sent right on the 28th day so I just replied back saying that and they said they couldn't locate the parcel and sent me the link to make a claim. That was only yesterday so don't know what will happen next, they have 14 days.

Royal Mail charges £2.80 for anything over 2.5cm thick even if it's tiny and light (such as a rubber stamp) and they officious PO staff run everything through their large letter slot. Hermes charges £2.60 for up to 1kg, not that much less but at least it's tracked and the parcel shop is closer than the PO and open much longer hours.

Pollycat

absolutereturn wrote: »

I've sent probably a couple of dozen parcels via Hermes in the past couple of months, only one problem. Buyer only informed me they'd not received the item after nearly a month, I went to Hermes site and it said that the parcel had been delivered to the local courier on Nov 16th, nothing else. I contacted them and their first response was that I'd contacted them after 28 days so there was nothing they could do.:mad:

I wasn't aware of the 28 day restriction but luckily my message was actually sent right on the 28th day so I just replied back saying that and they said they couldn't locate the parcel and sent me the link to make a claim. That was only yesterday so don't know what will happen next, they have 14 days.

Royal Mail charges £2.80 for anything over 2.5cm thick even if it's tiny and light (such as a rubber stamp) and they officious PO staff run everything through their large letter slot. Hermes charges £2.60 for up to 1kg, not that much less but at least it's tracked and the parcel shop is closer than the PO and open much longer hours.

With respect, I'm not interested in debating the pros and cons of RM versus Hermes - either in cost or quality of service.

The listing said RM 1st Class.
The seller shouldn't have specified that method if they couldn't do it for the P&P charges quoted in the listing.
But at the very least, they should have had the courtesy to contact me to discuss alternative delivery arrangements before going ahead and using Hermes - a method that I had not agreed to.

When a parcel company have a tracking system and the status of a parcel has not changed in over 48 hours it's not that much use for keeping the recipient advised of the rough whereabouts of their parcel is.

The parcel shop may be closer than the Post Office for you to drop parcels off but there is no parcel shop for me to visit to collect my parcel should the delivery fail.

There is however, a convenient RM Sorting Office i.e. convenient for me that is and that is why I wanted delivery by RM which is the service I paid for.
The open hours of that Sorting Office are convenient enough for me.

absolutereturn

Pollycat wrote: »

The listing said RM 1st Class.
The seller shouldn't have specified that method if they couldn't do it for the P&P charges quoted in the listing.
But at the very least, they should have had the courtesy to contact me to discuss alternative delivery arrangements before going ahead and using Hermes - a method that I had not agreed to.

I agree, if you pay for a certain type of delivery that's what you would expect, and RM 1st Class should be next day or day after at the latest if posted late, while Hermes is 3-5 days, even though someone on here was lucky to have it delivered the day after, most of my tracked items took around 4-5 days. I'm looking at one that took 10 days!!!

Trouble is when people start selling on eBay they're not always fully conversant with posting options and charges, and it's easy to underestimate how much they'll have to pay. You need to keep a scale and a ruler by your side and the RM postage estimator open when you're listing.