Bt sport trapped into new 12 month contract

TheValheru

tomtontom wrote: »

I can't believe OP thanked this nonsense. There is no excuse for being rude to the CS advisor and that is exactly what this post is suggesting.

OP, you made a mistake, I've gone through the sign up screens and the minimum term is very clear and stated more than once. If you want BT to help you out then be polite - and remember the person at the end of the phone/ online chat is a human being too. They are not there for you to get angry or argue with.

I in fact clearly suggested not being rude. At this point I'm imagining the OP has tried "being nice" to the CS reps. If the OP feels that he should not be in a new 12 month contract, then he has every right to argue with customer services about it; it may not necessarily get him anywhere, but I've found being insistent and refusing to accept no for an answer works very well in some instances.

VisionMan

dipsomaniac wrote: »

i am not complaining here. just seeking advice. i take it you have read every word of all the t&c's you have accepted??

Absolutely. And I mean that. Let the buyer beware!

teddysmum

Dipsomaniac, when you added your mobile , you were buying an extra product, so no extra condition; far different from the other situation, when you took a special offer, so needed to offer something in return ie extended contract time.

dipsomaniac

teddysmum. the mobile deal was also a special offer £5 to bt customers instead of £10.

have received a response from bt. this is the last line

'your contract length will be maintained and not removed, the reason for this is that you placed the order online which takes ownership away from us ie BT.'

dipsomaniac

Update for anyone else in a similar situation. They did the decent thing and
removed the extra 12 month contract restoring my faith in bt. Thanks for all the replies